Major Fitness Reviews 2,868

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

For as much as the machine cost they…

For as much as the machine cost they could make sure the parts are made correctly. The man lifting bar was clearly not even welded correctly one side has more space than the other so my husband had to change one of the parts just so it could be used which I don’t think should even have to happen as we paid for a fully functioning machine. Would not recommend.

March 27, 2026
Rated 5 out of 5 stars

Bench

My latest purchase was the weight bench. It’s great, like all the other things I own from Major Fitness

April 13, 2026
Rated 5 out of 5 stars

Would buy from Major again!

Customer service was helpful when we reached out. One package was a bit delayed so out of our own excitement, we were bummed to have to wait on one box. It arrived a week after the others. We love the machine! It went together smoothly and the quality is great. We can't wait to add on other elements. Our only complaint is that the weight plate holders are on the back so we left them off. It would require too much clearance to use them and have space to take them on/off. We did know this before we purchased based on other reviews. I don't know on what situation these would be usable.

March 27, 2026
Rated 5 out of 5 stars

Read the reviews

I was perplexed after the machine was assembled , that I read several negative reviews. Receiving four 100 pound boxes at first is overwhelming , but I was amazed how well everything was packaged & organized. I took my time & watched videos & all was very easy. Use a drill/drill hex nut & adjustable wrench. The machine is beyond solid quality & checks all the boxes. I should have purchased years ago & the easy part was assembling the machine… No more smelly & crowded gyms for me.

March 27, 2026
Rated 5 out of 5 stars

The Major Fitness F-22 is a game…

The Major Fitness F-22 is a game changer that allowed me to go from a casual workout to the next level. Love everything about it. I was in a sports store looking at a simple weight bench and a guy came up and said do yourself a favor and invest in a Major Fitness B-52 or F-22, it will be a game changer. He was so right and I am grateful for his advice. Thanks Major Fitness!

March 23, 2026
Rated 3 out of 5 stars

Good Product, but Quality Control and Shipping Issues

Product is solid now that everything is installed, but the process to get there was frustrating. I dealt with missing parts, a defective Smith bar, and a replacement that was lost in transit, which caused significant delays. Customer service eventually made it right with a replacement and partial refund, but it took time and follow-up. Overall, good equipment, but expect some bumps with fulfillment and quality control.

March 25, 2026
Rated 5 out of 5 stars

Home Smith Machine

Ordered a smith machine and honestly expected it to take a while to arrive because it was such a large machine with many parts to ship, but it arrived super quickly and everything was in good shape and well packaged. I would definitely go through them again for any fitness equipment I want/need.

March 23, 2026
Rated 5 out of 5 stars

I ordered the f22 rack perfect for my…

I ordered the f22 rack perfect for my home jym i also ordered 2 sets of bands. One of the band packeges was missing one black band package was open when i recieved it. Contacted Major fittness about it and they sent a whole set of bands! Good company i recommend major fittness!

March 23, 2026
Rated 5 out of 5 stars

B52 PRO

Excellent quality and easy to set up.

Although for the tall guys out there, I may recommend just spending the extra money and getting the B-17. I feel like the increase in cost for the extra height. The attachments and both ratio options on the cables are well worth the money.

March 24, 2026
Rated 4 out of 5 stars

Home Gym

Got the B52 for our home gym. It’s nice to have a machine with so many options to be able to work out a home. We use it daily and are having no issues.

March 19, 2026

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