Makeup Reviews 

222
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of products offered at competitive prices. They frequently report receiving their orders quickly, with items often arriving well-packaged and in good condition from Poland. Some consumers also highlight positive interactions with customer service, finding them helpful and efficient when issues arose. However, some customers also noted significant issues, including orders not being received at all or items arriving damaged and incomplete. Many people experienced unhelpful or unresponsive customer service, particularly concerning refunds or lost packages that were never resolved. Additionally, some encountered notable delays in delivery and persistent problems with tracking information or initial order confirmations.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing fast delivery, receiving... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising the great prices, good offers,... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a fragrance from MakeUp.ie. After a few days I noticed that the tracking number they gave me wasn't working with the courier. After seeing some very bad reviews I thought i'd been duped.... See more

Rated 3 out of 5 stars

No confitmation email upon order but order arrived ca. after more the 10days. Everything ok and what was ordered. Packaging not in a great condition. Its def not a scam but they could do better for... See more

Company replied

Rated 4 out of 5 stars

They have a great range of products at exceptional prices, which is why I ordered from them. Unfortunately, a few items arrived damaged, but their customer service was truly outstanding. They wer... See more

Company replied

Rated 4 out of 5 stars

I'm from Ireland and ordered a perfume set from them on 12 November at a very good price. I was a bit worried after reading the reviews but it arrived on 20 November perfect and well packaged. Only... See more

Company replied



Contact info

2.9

Average

TrustScore 3 out of 5

222 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(222)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Evidence showing package not delivered yet won't refund

I received a tracking notification from your delivery company that my parcel had been delivered. I was at home at the time and it had not been delivered. When I looked at the photo's uploaded by the courier company, the map location was clearly no where near my home and was in a different part of the county. The photo of the parcel showed it was badly damaged and the product had leaked everywhere - it looked like it had not been sufficiently protected in the first place. The parcel looked to have been photographed in a warehouse type facility and the map location confirmed this. I conclude it never left the courier's sorting office as it was damaged. Makeup.ie are refusing to refund me saying it'll take 30 days for the courier company to review the claim. They're also saying they can't fulfil the order now due to a technical difficulty. Very disappointed in the customer service - I the consumer am being made to pay for the mistakes of the company and their delivery courier. Not good enough in this day and age. I won't be buying from you again. I will exercise my consumer rights and report you to the consumer watchdog if I do not receive delivery of the items or a refund within 30 days of the purchase date.

November 7, 2023
Unprompted review
Makeup logo

Reply from Makeup

Apologies for the inconvenience caused by the delivery company.
Unfortunately, it is not possible for us to physically control the delivery after the parcel gets collected from the storage and even though it is not a usual practice, sometimes parcels get delayed or even lost. We immediately contact the delivery company and send the full amount refund after we receive the confirmation of the parcel being undeliverable or lost. The delivery company may need several days to carry out an investigation.
We hope that the parcel will be delivered to you in the shortest period of time. Otherwise, we will issue a full amount refund.

Rated 1 out of 5 stars

bought a perfume for 85 euros that…

bought a perfume for 85 euros that doesn't smell at all, the toilet water smells better, when I contact them there is no conversation because they don't answer for the goods, the manufacturers answer 😁😁 don't buy don't waste your money in the worst store I've ever shopped in, I'll never buy again don't waste money on low-quality goods money is wasted, they don't solve problems, they don't look at the evidence, they don't want to use money or change the product or similar in any other way!

November 24, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sorry to read that you are not satisfied with your purchase.
We have been one of the biggest beauty retailers in Europe for more than 10 years and have served tens of thousands of customers since. We have supplied original products only since the very beginning. Any other practice is strictly against our code of ethics. Our long-term existence is linked to our continued growth and it is evidence of the high quality of our products and services.
Please feel free to contact our customer support service directly and we will gladly assist you.

Rated 5 out of 5 stars

I regularly buy perfumes and I made…

I regularly buy perfumes and I made multiple orders on Makeup.ie website. I haven't had any issues yet as everything was received as expected. Products arrive from Polish warehouse to Ireland within a week with tracking available for UPS delivery. I will be ordering from them in the future as well as I find the variety of products and prices very good! :-)

November 22, 2023
Unprompted review
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Reply from Makeup

Thank you for your amazing review! We work hard to keep our prices competitive, so we’re delighted to hear how much value you found in our service! We hope to have the opportunity to serve you again soon!

Rated 5 out of 5 stars

Good smelling air fresheners

Purchased several air fresheners from Makeup on two occasions (was given free samples too). The air fresheners are of good quality and smell amazing. Delivery was very quick each time and items are very well packaged. Will be ordering more in the future. Highly recommend.

November 17, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your purchase.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

Brilliant service

First time ordering from them as I wasn't sure if they were legit, and it definitely won't be my last. Great offers and quick delivery by DPD. Everything was so well packaged.

November 16, 2023
Unprompted review
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Reply from Makeup

Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! The makeup team couldn't have been more helpful when I needed to return items. Website and products are fantastic value x

November 9, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

very good

great products well packaged and arrived quite quickly, impressed with the products, and thought I got scammed at first I won't lie but surprisingly not lol

October 1, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

Hair mask, hair oil, lip glosses

I ordered a hair mask, hair oil and 2 lip glosses. Everything arrived great and within 8 days. I am very satisfied. Thank you

October 31, 2023
Unprompted review
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Reply from Makeup

Thanks for leaving us such a wonderful comment :) We are so delighted to receive your positive reviews which are valued greatly! We constantly strive to maintain excellent service and the most loyal prices for our customers.

Rated 5 out of 5 stars

Excellent Products and Customer Service!

I was delighted with my shopping experience! It was really nice to receive the products undamaged and was especially nice to receive the free samples (not many companies do this). I will definitely shop again
and recommend it to friends! Thank you!

October 2, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

Amouage Reflection man

Fast shipping of Amouage Reflection man to Ireland with UPS in just 7 days,all good very happy with my fragrance

August 2, 2023
Unprompted review
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Reply from Makeup

Thanks for leaving us such a wonderful comment :) We are so delighted to receive your positive reviews which are valued greatly! We constantly strive to maintain excellent service and the most loyal prices for our customers.

Rated 5 out of 5 stars

Great experience every time

I was uncertain at first since I don't know anyone who has ordered through Makeup (hadn't heard of them before). But my first order came quickly, I found the products I wanted that I couldn't find on some other sites, and everything was packed so carefully, professionally, and intently that it arrived in perfect condition (a few of the items were in glass bottles). I've made several large orders since then and am very happy with the service. Highly, highly recommend.

September 8, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 1 out of 5 stars

Awful company to deal with,ordered…

Awful company to deal with,ordered aftershave and a shaving brush packaged poorly so bottle of aftershave arrived empty due to being damaged, shave brush wasn’t in the box. Refused to give me a refund unless I dropped my PayPal claim, which is against PayPal rules, and would then give them the option not to refund. Avoid this company at all costs absolutely dishonest!

August 10, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sorry to read that you are not satisfied with your purchase.
We have been one of the biggest beauty retailers in Europe for more than 10 years and have served tens of thousands of customers since. We have supplied original products only since the very beginning. Any other practice is strictly against our code of ethics. Our long-term existence is linked to our continued growth and it is evidence of the high quality of our products and services.
Please feel free to contact our customer support service directly and we will gladly assist you.

Rated 5 out of 5 stars

Great company

Great company, I heartily recommend great prices, fast delivery, the ability to track the package, everything is nicely packed, I am very happy today

August 14, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

GOOD PRODUCTS AND PRICES

Was a bit hesitant ordering aftershave given the price and other reviews but REALLY HAPPY WITH MY PURCHASE. Great product, long lasting scent. Will definitely be buying again. Picked up some make-up products as well and the prices are great. No problem recommending this website at all, quick delivery as well.

August 9, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

very fast delivery 9pm aftershave was…

very fast delivery 9pm aftershave was perfect smells amazing and lasts great price will buy again

August 1, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thanks for leaving us such a wonderful comment :) We are so delighted to receive your positive reviews which are valued greatly! We constantly strive to maintain excellent service and the most loyal prices for our customers.

Rated 5 out of 5 stars

Makeup is a trustworthy company

Makeup is a trustworthy company. In my situation, the manager contacted me to resolve the issue with the shipping address and in the event of a shipping issue that is not the company's fault, and I was quickly refunded in full. I advise this company for responsibility

August 4, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience.
We will continue doing our best to ensure that our service is as great for you as possible and hope to see you with us again :)

Rated 1 out of 5 stars

Bad quality perfume (probably fake)

Bought a perfume for my wife and she was never happy with it's fragrance, she says it's way to weak for a new perfume.

To be sure, we went to a physical perfume shop and tried the same product and the difference was huge! Something is definitely wrong with the item bought from makeup.ie and based on the communication with their customer service I suspect it's fake.

It's a nice looking webshop with good prices on some items, even delivery was not bad, but given the problem described above I can't recommend this shop.

June 2, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sorry to read that you are not satisfied with your purchase.
We have been one of the biggest beauty retailers in Europe for more than 10 years and have served tens of thousands of customers since. We have supplied original products only since the very beginning. Any other practice is strictly against our code of ethics. Our long-term existence is linked to our continued growth and it is evidence of the high quality of our products and services.
Please feel free to contact our customer support service directly and we will gladly assist you.

Rated 5 out of 5 stars

Well done!!!

I can wholeheartedly recommend MakeUp! Cosmetics came secured with tape (so they wouldn't spill out) and wrapped in paper. The box with the cosmetics was stuffed with papers to protect against damage. Parcel sent by courier (UPS) from Poland to Ireland. The parcel arrived a week after placing the order! I will 100% order again!

June 29, 2023
Unprompted review
Makeup logo

Reply from Makeup

We are sincerely glad to read that you are happy with the service and the delivery.
We will continue doing our best to make sure that all upcoming shopping experiences with us will be as great for you as possible :)

Rated 5 out of 5 stars

Satisfied with the work of the company…

Satisfied with the work of the company Makeup, all the products ordered were satisfied, the parcel arrived even earlier than expected. I hope it doesn't disappoint me in the future.

June 28, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you so much for taking the time to share your experience. We are thrilled that you loved your experience.
We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible :)

Rated 5 out of 5 stars

L'Occitane Shower Oil Refill…

I got L'Occitane Shower Oil Refill 500ml for E26.50 approx., from Makeup.ie, which arrived as stated by UPS (good courier) and on time. You could get it in other places, but a good bit more expensive. Orders over E19.00, free shipping. I've since ordered other items from Makeup.ie

June 22, 2023
Unprompted review
Makeup logo

Reply from Makeup

Thanks for leaving us such a wonderful comment :) We are so delighted to receive your positive reviews which are valued greatly! We constantly strive to maintain excellent service and the most loyal prices for our customers.

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