I have been thinking about how to write…
I have been thinking about how to write this review for a couple of weeks. They had two teams and two trucks when they arrived and seemed competent. The moving team from TN to VA was decent. The moving team from TN to KY was downright awful, and the overall experience was so stressful. Scott was NOT clear about the cost, and their team got away with it because the person that set everything up was not the person who was there when the movers went over the information. Be careful; they are sneaky about their pricing.
Save yourself the headache and hire a couple of people from FB or Craigslist to do the manual labor and get yourself a U-Haul. My aunt recommends Two Men and a Truck because they do a great job. Two Men and a Truck picked up furniture and other items I brought from TN to KY to take to her house here in KY.
I would not recommend this company unless 1. You are okay with being charged hourly for a team that moves at a glacial pace. 2. If you do not mind your belongings being broken and 3. You have an EXACT number of items like boxes and furniture you are taking. Seriously, who packs a truck like this? See the photos! I also helped them unload to try to move things along faster…
I did not start taking pictures until I realized more than one item was damaged/broken. I did not get photos of the three shattered glasses in the box. They probably put something heavy on top of it even though it said fragile.
1. Grandmothers’ jewelry box – I could hardly get it open because the drawers were open inside of it. It got scratched up because they DID NOT wrap it. When I managed to get it open, a bunch of stuff fell on the floor, and everything inside is a MESS!
2. Decoration – some of the wings snapped off
3. Two pictures – one picture was missing a frame, and both were missing glass. Regarding the one missing glass, I even asked the mover, “Uh, didn’t this have glass?” and he lied straight to my face, “No, ma’am”. How do I know this had glass? It used to be my mom's, and she gave it to me. I have spent 20 some odd years staring at it.
4. Side table leg – poorly handled and ripped off AT my property. The screws no longer stay in place, and I’ll have to replace this piece of furniture.
5. The floor return was a little bowed in, but the team completely crushed it, and I had to replace it right away because my daughter would have injured herself on it the way they left it.
6. King-size Tempurpedic mattress – dirty from not being covered
7. Grandfather clock – I cannot get it back together. It should NOT have been taken apart. It should have been securely packed so that the insides were padded and could not move.
The original quote was under 10k. The total was almost $13k. Their team came to move two people from one house to two separate locations. The owner may care about his company, but the movers do not. Remember that you’re getting the movers, not the person on the phone selling you their company. This is what their website says: “We understand that relocating can be a very stressful process. At Making Moves, our priority is reaching the highest level of satisfaction possible — for you, our valued customer. We believe that by offering you an increased standard of service — coupled with a more friendly, professional attitude — the entire moving process won’t be such a headache for you.” <– this is a bold-faced lie.
Their website is falsely advertising long-distance moving
“But at Making Moves, you'll know exactly what you pay before your long-distance move. When you hire us to handle your move, you get the peace of mind knowing what you'll pay up-front... and our team of expert movers will make the whole experience a breeze.” <- Dishonest
April 10, 2023
Unprompted review
