Makin Mattresses  Reviews 280

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

As a long term customer over 25 years you excelled again. A mattress custom made in October 2025. Some issues started to appear 1 week ago. Spoke with Rose at Regency Park. SA .Who has done... See more

Company replied

Rated 5 out of 5 stars

Ordered on line , communicated by email and phone which was informative and friendly. Mattress was delivered in timely way once Covid restrictions lifted.The deliverers were friendly, helpful and info... See more

Company replied

Rated 4 out of 5 stars

Very easy to navigate website that makes it easy to compare and purchase products. Great that the is local support for this locally made product. Would be great to have an option to select feet over... See more

Company replied

Rated 5 out of 5 stars

We had the best experience with "Makin Mattresses". Their website is easy to navigate and accurate. Delivery was on time, friendly staff who handled the Mattresses with care. After discovering a... See more

Company replied

Company details

  1. Bed Shop

Written by the company

With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best customer service

Thank you for the excellent customer service, and for working during lockdown!

September 17, 2021
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Reply from Makin Mattresses

Thank you for your review Mary!

Rated 5 out of 5 stars

First rate service and product!

First rate service and product! The staff were helpful and delivery was prompt. The product was as described.

September 16, 2021
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Reply from Makin Mattresses

Thank you for you review Shirin

Rated 5 out of 5 stars

Great product

Great product, awesome delivery time and excellent service thank you!

September 16, 2021
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Reply from Makin Mattresses

Thanks for the review Michelle

Rated 1 out of 5 stars

The delivery guy was so rude

The delivery guy was so rude. When I said that I dont think that I could carry it on my own, he had a big smirk on his face that made me feel like I was weak, when in actual fact, I have a bad knee. On top if that, it has been a month with the topper and it is already starting to get dips in the top of it, despite changing it weekly. I purchased the topper to make my mattress more comfortable, and it's actually made it worse. I feel like i paid $900 for a floor rug.

September 12, 2021
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Reply from Makin Mattresses

Hi Luke
Sorry to hear you weren't happy with our delivery service. We will address this with the driver.
A pillowtop will not resolve a dipping problem in an existing mattress, the pillowtop will just sink into the existing dips. If the mattress you are placing the pillow top on is not flat the topper will dip. You are welcome to email me photos of the dipping and the mattress it is on, perhaps a broom stick over the pillow top and the mattress separately to see the dipping.
Thanks

Rated 5 out of 5 stars

Probably the best mattress I've ever purchased.

This is probably the best mattress I've ever purchased. The online catalogue and buying process was extremely easy with delivery organised shortly after, the delivery was on time with updates from the driver. I would heartily recommend checking out Makin Mattresses.

August 30, 2021
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Reply from Makin Mattresses

Thank you for your wonderful review Micil.

Rated 5 out of 5 stars

The mattress is medium firm as per…

The mattress is medium firm as per online description and the material/fabric of exceptional quality. It has definitely helped me to sleep better without overheating because of the quality materials and betterventilation with the bonnell springs. I support Australian made products. Previously, I purchased 2 pocket spring mattresses from separate retailers and they both overheated my body. Also the materials/fabric felt synthetic and looked highly flammable. I would definitely recommend Makin mattress. The customer service and delivery guys were fantastic.

August 23, 2021
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Reply from Makin Mattresses

Wow, thanks for your wonderful review Mary.

Rated 5 out of 5 stars

From browsing the website to placing…

From browsing the website to placing the order and arranging delivery the whole process was comfortable (like the mattress!) Congratulations Makin Mattresses on great service.

August 23, 2021
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Reply from Makin Mattresses

Thanks for your review Vanessa

Rated 5 out of 5 stars

This is a mattress I bought for my son…

This is a mattress I bought for my son and from end to end the service was amazing - from the customer service via the phone prior to delivery and then the delivery driver himself keeping me updated regularly on what time he would arrive

August 22, 2021
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Reply from Makin Mattresses

Thanks for the wonderful feedback Megan

Rated 4 out of 5 stars

We bought the mattress and the result…

We bought the mattress and the result is amazing, my husband never complained anymore about his back, we slept 😴very well and I bought pillow as well and results is the best.
I never regret buying the mattress with them

August 12, 2021
Unprompted review
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Reply from Makin Mattresses

Thanks for your wonderful review!

Rated 5 out of 5 stars

Brought a king bed and all the…

Brought a king bed and all the accessories… love that we can flip bed and sheets fit and feel amazing. Highly recommend. But I don’t think their TV commercial helps them.. they are an Australian company beds made here and they have a fake ascent girl speaking on the Ad. Just don’t get it!

August 10, 2021
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Reply from Makin Mattresses

Thanks for the feedback Michelle.

Rated 5 out of 5 stars

Great mattresses and customer support!

I am impressed with the quality of your different range of mattresses which I bought 5 of over the last few years. As soon as I lay down on the bed, I could sense the huge difference it made compared to the mattress my husband and I previously used. It's been about 5 years since the purchase we made and I am honestly happy with this company's honest business and high-quality product. Thank you again and keep up the good work. Monica

August 10, 2021
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Reply from Makin Mattresses

Thanks for the wonderful feedback Monica.

Rated 5 out of 5 stars

Excellent prompt service professionally…

Excellent prompt service professionally delivered. A very comfortable bed. The online ordering process worked well, bit we did know which bed we wanted so a trip to the showroom wasn't necessary (or possible in lockdown). Highly recommended bed and service.

August 10, 2021
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Reply from Makin Mattresses

Thanks Susan for your review.

Rated 5 out of 5 stars

A ‘Makin Mattress’ bed in every room!

I now have a ‘Makin Mattress’ bed in every bedroom!
As I knew what I was after, I just jumped online and ordered everything and it was delivered within a week. 🙂
They were on time for the delivery and set it up where I wanted it.
Great service and fabulous mattress’s!

August 3, 2021
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Reply from Makin Mattresses

Wonderful feedback - thanks Sandra

Rated 5 out of 5 stars

Excellent service

Excellent service. Professional delivery and amazing comfortable mattress that's was really affordable.

August 3, 2021
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Reply from Makin Mattresses

Thank you for your wonderful review Angela

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