Makin Mattresses  Reviews 280

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

As a long term customer over 25 years you excelled again. A mattress custom made in October 2025. Some issues started to appear 1 week ago. Spoke with Rose at Regency Park. SA .Who has done... See more

Company replied

Rated 5 out of 5 stars

Ordered on line , communicated by email and phone which was informative and friendly. Mattress was delivered in timely way once Covid restrictions lifted.The deliverers were friendly, helpful and info... See more

Company replied

Rated 4 out of 5 stars

Very easy to navigate website that makes it easy to compare and purchase products. Great that the is local support for this locally made product. Would be great to have an option to select feet over... See more

Company replied

Rated 5 out of 5 stars

We had the best experience with "Makin Mattresses". Their website is easy to navigate and accurate. Delivery was on time, friendly staff who handled the Mattresses with care. After discovering a... See more

Company replied

Company details

  1. Bed Shop

Written by the company

With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service and products

Great service and products
Easy checkout, great customer service. And fast delivery!
Thank you for an easy and stress free shopping experience!

October 15, 2021
Unprompted review
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Reply from Makin Mattresses

Thank you for your review Albert

Rated 5 out of 5 stars

Ordered on line

Ordered on line , communicated by email and phone which was informative and friendly. Mattress was delivered in timely way once Covid restrictions lifted.The deliverers were friendly, helpful and informative...fitting mattress in situ. We had a comfortable first night sleep last night. Overall a good company to deal with ((Newcastle branch)

October 12, 2021
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Reply from Makin Mattresses

Thanks for the 5 Star review Dianne

Rated 5 out of 5 stars

Excellent Service

Excellent Service, great advise & knowledge from Annette, fantastic comfortable well made product delivered on time by polite & helpful staff. What more can you ask for .Could not be happier with our purchase. Thanks to the guys at Newcastle

October 11, 2021
Unprompted review
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Reply from Makin Mattresses

Thanks for the great feedback Alan.

Rated 5 out of 5 stars

Amazing quality and service

From the moment I placed my order the service has been absolutely amazing! I will recommend Makin Mattresses to everyone and even the delivery guys were so customer service focused! The quality of our bed and base is fantastic and we are planning to upgrade our daughters bed in a few weeks!

October 11, 2021
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Reply from Makin Mattresses

Thanks for the great feedback Angie.

Rated 5 out of 5 stars

Happy customer

Quick delivery, old mattress taken away and my daughter is very happy with her new mattress 😊

October 8, 2021
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Reply from Makin Mattresses

Thanks Emma!

Rated 1 out of 5 stars

Have not heard from you until now

Have not heard from you until now. You don't let me know what's going on. Not good.

October 8, 2021
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Reply from Makin Mattresses

Hi Gary
Thank you for bringing this to my attention. I have spoken with the store your order was placed with and they emailed to advise a delivery date of 11 Oct. The store is calling to follow up with you now.

Rated 5 out of 5 stars

Cannot fault the fantastic

Cannot fault the fantastic, efficient and professional service I received. I was expecting an extended delay in the product, and possible wait in a response during lockdown however, to my surprise I was contacted within 24 hours and my product was delivered the next business day. Great service, I'll be back!

October 5, 2021
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Reply from Makin Mattresses

Great to hear - thanks for your review.

Rated 5 out of 5 stars

Good service

Good service, quick turnaround time and we managed to be able to get the exact same mattress that we loved even after many years. Sleeping so soundly.

October 5, 2021
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Reply from Makin Mattresses

Thanks for your review Ellen. Great feedback!

Rated 5 out of 5 stars

Online ordering was so simple

Online ordering was so simple. Delivery was fast! Received some great advice from the delivery person in caring for my mattress! Thank you.

September 28, 2021
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Reply from Makin Mattresses

Thank you for your review and feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service, mattress delivered quickly and efficiently

September 28, 2021
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Reply from Makin Mattresses

Thanks for the review Judy

Rated 5 out of 5 stars

Very happy so far

I have had the mattress for just under a week and it is quite comfortable so far. The delivery (as well as taking away the old mattress) service was very good. I really appreciated how fast my order was responded to.

September 28, 2021
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Reply from Makin Mattresses

Great feedback, thanks John

Rated 5 out of 5 stars

Very impressed with our new mattress

Very impressed with our new mattress, base and headboard. The delivery driver and his helper put the bed together and took the old bed away. Thank you Makin Mattress, great sleep!

September 28, 2021
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Reply from Makin Mattresses

Thanks for your review Cheryll, great to hear!

Rated 5 out of 5 stars

Quality product and Service

Makin Mattresses is always easy to deal with. Quality products and customer services. This was a lockdown, online purchase.They still called to confirm delivery window and product selection.

September 24, 2021
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Reply from Makin Mattresses

Thanks for the wonderful feedback Chris.

Rated 5 out of 5 stars

Easy to order and collect

Easy to order and collect. My son is enjoying the mattress and says it’s very comfortable.

September 21, 2021
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Reply from Makin Mattresses

Thanks for the feedback.

Rated 5 out of 5 stars

Single mattress for my child

Needed a single mattress for my child but didn’t want to send over $500. I was able to purchase a very good mattress for around $300. I purchased it Sunday night with Afterpay and it was delivered on Tuesday morning. Transaction went very smoothly can’t fault it. The mattress itself is very comfortable and is perfect for any child.

September 21, 2021
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Reply from Makin Mattresses

Thanks for your great feedback Rhys.

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