Maldon Jewellery Co Reviews 

508
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
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1-star

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4.9

All reviews

(508)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy to use website, products as described, huge range of silver charms available.

April 21, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you for the stars and review!
I am glad you like the range of charms.
We have over 5000+ and, on the website, you can select from bead fitting for Pandora Moments bracelets as well as lobster clips for Thomas Sabo bracelets.
Of course, not forgetting the traditional charm fitting of the good old jump ring.

I am glad you found the website easy to use. Some have commented that it is complicated, and recently we were suffering from long page loads, which have been fixed for the most part!

Take care
Kind regards Simon

Rated 5 out of 5 stars

Great company

Fast delivery, excellent products, excellent service.
Thank you

April 28, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Fantastic, thank you for a lovely review and stars.
I am glad you were happy with the charms and delivery.
Take care
Kind regards SImon

Rated 5 out of 5 stars

Great item

Great item, fast shipping, highly recommended

April 28, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you very much for taking the time to leave your review and 5 stars. It's great that the packet arrived quickly. Our Swedish customers used to wait much longer, but it seems things are getting through a lot quicker these days!!
Take care, and thank you again
Kind regards Simon

Rated 5 out of 5 stars

Top job

Top job. Just the ticket.
Posted out securely and quickly. Great communication with the offer of help if needed.

April 22, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the 5 stars and review.
We do manage to dispatch most orders placed before 10am the same day, as our mail is collected FROM 12PM.
Take care, and please let us know if we can ever assist.
Kind regards Simon

Rated 5 out of 5 stars

Beautiful jewellery!

April 17, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you for your review. I am glad you liked the heart pendant.
Those pendants have quite a large opening, so a multitude of chains should go through it.

Thank you again
Kind regards Simon

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, emailed prior which was helpful. Will be back soon! Thank you!

April 14, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Fantastic!
Thank you so much for taking the time to leave the review.
The options addon now allows you to be able to select the fitting for most charms, so hopefully it will be a little easier for most in future.

Take care and please let us know if we can ever help
kInd regards Simon

Rated 5 out of 5 stars

The sewing machine charm was beautiful

The sewing machine charm was beautiful, arrived quickly and looked great in its gift box which I also ordered. It was intended as a gift and the recipient was delighted - I might have to order one for myself now!

April 15, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the stars and review.
I am glad you and the recipient were both happy.
Since we managed to find an OPTIONS addon for the website, you can select the box and / or organza bag per product.
As well as that, you can also select fittings for the charm, like the bead fitting for Pandora as well as Clip fittings for Thomas Sabo charm bracelets.

Thank you again
Kind regards
Simon

Rated 5 out of 5 stars

Just what I wanted

I had not found anyone else providing these components

April 7, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review and stars.
I am glad we could help and you were pleased.
We have over 5000+ sterling silver charms , so, quite a few. If you can't find what you are looking for then please, drop us a line and we will try to assist.
Take care
Kind regards SImon

Rated 5 out of 5 stars
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello.
Lovely to hear from our Swedish customers and I am glad you are happy with the charms and delivery.
We tried adapting the website to be more multi lingual, so I hope that helped, as well as multiple currencies too.
Thank you you again and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

The piece I received was perfectly…

The piece I received was perfectly detailed. It was an unusual request but I found it on the website and it turned out to be just as the picture.

March 10, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Thank you so much for the review.
I am glad you are happy with the charm.
You would think we have most charms, and we have a lot at 5000+, but not everything. Sometimes we get a request that none of our suppliers have, and we do forward the ideas on in the hope they will create at dome point in the future!
Anyway, thank you again and I am glad we could help.
Kind regards regards
Simon

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Would not hesitate to use them again. They went out of their way to help me and to make sure I got exactly what I wanted. Even to the point of attaching two charms back to back for me. Very reasonable price and a great service.

January 27, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
I wasn't sure who you were and then looked at the order and it all came flooding back!!
B-)
I am glad you liked the charm.
It wasn't as perfect as I would have liked, but I am glad I found a jump ring small enough to go through the woven section at the base and solder together. It should hold the two halves fairly steady.

Thank you again.
Any order is always appreciated.
Kind regards Simon

Rated 5 out of 5 stars

Good all round!

Good products at a reasonable price. Good dispatch time and good communications.

January 13, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you for the review and stars.
I just took a look at your order and a definite beach theme or seaside theme! B-) Thank you for the order and don't forget we have SO many beach themed charms from snorkelling people charms to shell charms to sun charms and even umbrella charms (For the UK beach holiday).
Take care and please let us know if we can ever assist.
Kind regards SImon

Rated 5 out of 5 stars

Beautiful St Jude pendant and correct size

Beautiful St Jude pendant and correct size - as described. Item arrived earlier than expected and made me very happy. It is simply beautiful and comfortable to wear!
Thank you for your service. I will be buying more Saint pendants.

January 25, 2025
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for taking the time to leave the review. I do try to over estimate the delivery times, just in case, and for most, they do arrive a little earlier, although you can never be too sure!!
I am glad you are happy with everything, but please let us know if we can ever help.
Kind regards Simon

Rated 5 out of 5 stars

Very glad I found Maldon Jewellery Co.

I ordered quite a few silver charms & was very pleased with them when they arrived. The quality is fantastic & the price is very competitive. Simon was very helpful & organised my delivery at short notice to suit me & it arrived before Christmas. I still need a few more charms & will definitely be using Maldon Jewellery Co. again.

December 19, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
it's lovely to read your review, thank you.
It wasn't difficult to hold the order back for a few days.
As you probably saw in your quest to buy the charms, there are a "FEW" thousand more to choose from, so hopefully there will be something to suit.
Of course, if we can help then please let us know.
Take care, and I should have started with, thank you so much for the order!!!

Kind regards Simon

Rated 5 out of 5 stars

Great product and reasonably priced

Great product and reasonably priced
Good communication also

December 15, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you for the review.
I just took a look back at the details and messages and I am glad the charms and chain arrived safe and sound.
As they were dispatched halfway through December, it's always an unknown with the postal services.
I am glad all was good and please let us know if we can ever assist in the future
Kind regards Simon

Rated 5 out of 5 stars

Really quick service.

December 8, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review.
I am glad the charms arrived quickly, especially as it was at the start of December. At that time of year, you can never really be sure as to the speed of the post service.
I do hope you liked the charms too! We have a number of different shark charms from the big old Great Whites to the Hammer Heads and Whales too.

Take care
Kind regards
Simon

Rated 5 out of 5 stars

Great service

Good, fast delivery and the quality of the jewellery was excellent value for money.
With many thanks

December 10, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello and thank you for leaving the 5 star review.
I am glad you like the jewellery.
Every time I hear the name of the item you purchased I think of the Sound of Music (The Movie).
I wouldn't say it's my favourite film but I've certainly seen it in to double figures over the years!

Anyway, thank you again and have a great 2025
Kind regards Simon

Rated 5 out of 5 stars

Great Experience and products

Overall very happy with the earings purchased, they were delivered very quickly and are as described!

December 8, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review.
I am glad you liked the earrings. They are a little different and when I pondered making the charm in to earrings, I thought "yes", they should be a talking point!

Take care and please let us know if we can ever help.
If you or anyone out there would like any of our 5000+ sterling silver charms to be converted into earrings then please send a us a message and for the most part it should be achievable.

Kind regards Simon

Rated 5 out of 5 stars

Excellent.

Excellent customer service, prompt delivery, and, thanks to “going the extra mile”, I now have exactly what I had been looking for. Perfect. Many thanks.

January 4, 2025
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Oh, here's one of those organic reviews where I can't tell who the reviewer is!
Well, whoever you are, thank you so much for taking the time to leave the 5 star review.
I am glad you are happy and we could provide you with exactly what you were looking for.

Take care and please let me know if I can ever help
Kind regards Simon

Rated 5 out of 5 stars

Easy to use service …

Easy to use service and product really good. I was given a charm from you so I bought a necklace from you. Really nice. Delivered on time. Will buy from you again

December 1, 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you very much for the review and I am glad you are happy with the charm and chain. The postage is something we can't control, so it's good to know it arrived on time and of course, we look forward to your next visit.
If we can help at all then please drop us an email.

Take care and hope you have a lovely 2025

Kind regards Simon

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