Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... See more
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See what reviewers are saying
Basildon store were so helpful in restoring my diamond in my engagement ring 💍 it looks so beautiful again They went above and beyond it looks just like it would have when my Nan wore it all thos... See more
I took several items from my late grandmother, that I thought were just costume jewellery (Brooches, pendants and rings) . The ladies welcomed me and were straight into valuing, what I thought... See more
Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... See more
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Company details
Written by the company
Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.
Contact info
Long Causeway 27, PE1 1YJ, Peterborough, United Kingdom
- mallardjewellers.co.uk
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Brilliant fast service quality goods i…
Brilliant fast service quality goods i purchased over the phone friendly staff 10out of 10 would recommend and would use again

Reply from Mallard Jewellers
Excellent follow on service
A very friendly and professional service from Judith in Nottingham who took the time to show me other chains that I had not initially seen on display, and I did indeed finally choose one of those.
I asked for an insurance valuation in addition to the receipt given on purchase and was promised this by the following Wednesday - delighted when this arrived as promised, - A4 certificate with full details and photos.
To me its the quality and reliability of follow up service that sets a company above others and I shall certainly be visiting Mallards, Nottingham again.

Reply from Mallard Jewellers
Another great service
Always a great service from very helpful staff at Mallards, Romford store. Alison was very helpful indeed. As were the other staff when I dropped my two pieces of jewellery off for repair. I always go back there. Their jeweller is on site which I like as I don’t like my jewellery being sent off to other sites.

Reply from Mallard Jewellers
Purchase and resizing of ring
Mallards had a good selection of pretty rings for reasonable prices. The ring we chose together had also been discounted after Christmas, so was very well priced. Sally served us & advised on the stone (a sapphire) and how to care for it. The ring needed resizing, which didn't cost a lot and was expertly done. Very happy with both the item & the service. Would always return to Mallards as my preferred jeweller as the staff are helpful and knowledgable.

Reply from Mallard Jewellers
Mallard Peterborough
Visited Mallard Peterborough today. Paul was excellent and very knowledgeable. The shops mixture of new and pre-owned stock meant we had a real variety of items to choose from.

Reply from Mallard Jewellers
Very professional & friendly
We have been served by Emily and another colleague, both of whom were excellent. They took such great care in ensuring the work would be right (resizing 3 rings) and were very patient with us. The gentleman who works there is friendly and very expert in valuing and identifying the stones etc. We would wholeheartedly recommend this shop.
The prices were also reasonable.

Reply from Mallard Jewellers
Absolute class customer service
Absolute class customer service! Really appreciate the time and effort the staff has put into my requests. I’ve bought a bracelet from here and it’s been a very pleasant experience. Thank you so much for everything. Recommending this company to everyone I know! The best!!!

Reply from Mallard Jewellers
Very Good
Purchased a necklace online. Great comms, quick delivery, necklace as described, very happy.

Reply from Mallard Jewellers
Leicester store
Used the Leicester store for a Christmas present. The staff were brilliant, patient and knowledgeable. Made me feel really at ease even though I was being a pain changing my order. Couldn't recommend enough. Will definitely go back. Thank you ladies

Reply from Mallard Jewellers
Visited the Nottingham store to…
Visited the Nottingham store to purchase a watch, was served by Judith who is really nice easy to talk to and goes out her way to try and did a great job explaining everything about the watch.. thanks again

Reply from Mallard Jewellers
Fantastic service
Fantastic service! I found a ring on line from another store and asked about it through the website - Andrea had it sent to my nearest Store in Peterborough to view - it was there within a couple of days and the peterborough store phoned to let me know it had arrived. When i went to try it on, all of the ladies that worked there were super helpful - We paid a deposit and collected within a few days - i will be buying from here again, excellent experience. Thank you

Reply from Mallard Jewellers
Called in mallards jewellers Leicester…
Called in mallards jewellers Leicester today to purchase a ring , very helpful and friendly staff , we have purchased several items from there and found the staff very knowledgeable with every purchase we bought , would definitely recommend to visit the shop

Reply from Mallard Jewellers
Lovely shop lovely people.
I visited the shop in Leicester on Sunday the 1st of December with my boyfriend.
We were made welcome by a lovely lady, who endeavoured to help me as my fingers were warm and fatter than usual. I chose a beautiful ring with the help of the three ladies serving in the shop. I definitely recommend this place it's worth a visit. Thank you.

Reply from Mallard Jewellers
White gold chain
I've bought a few pieces from Mallards now and the staff have been very helpful as I'm buying on line. With just a few photos to look at. But the staff provided extra photos and took the time to listen to my requirements. Can't thank them enough. My wife loves the chain.

Reply from Mallard Jewellers
Grest communication
Grest communication, arrived as expected and well up to expextation.
I am v. Pleased

Reply from Mallard Jewellers
Rachel was very helpful
Rachel was very helpful, professional, friendly and helped with everything needed. Very happy with the service I received.

Reply from Mallard Jewellers
Breitling watch bought excellent service
I bought a Breitling watch at the Ilford back on the 10th October for £2600 excellent item 2nd hand. staff were brilliant was served by a lady called Ellie a credit to your business how it should be done

Reply from Mallard Jewellers
Had a discreet problem which Dave help…
Had a discreet problem which Dave help to rectify, what an amazing shop to deal with I’d have no problem recommending their services to any of my friends, very friendly an very professional…

Reply from Mallard Jewellers
Incredible experience received today
Incredible experience received today at the Ilford branch. Really kind fixing the earrings that I bought in. Thank you very much for your generosity.

Reply from Mallard Jewellers
I put 3 rings in for resizing
I put 3 rings in for resizing, the advice and honest recommendations was excellent both from Martine and Kirsty in the Basildon branch.
The follow on recommendation from the repair jeweller was again honest and appreciated.
The job was performed superbly and made the rings look like new. I recommend and would use their services again.

Reply from Mallard Jewellers
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