Mallard Jewellers Reviews 

491
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... See more

Rated 5 out of 5 stars

Basildon store were so helpful in restoring my diamond in my engagement ring 💍 it looks so beautiful again They went above and beyond it looks just like it would have when my Nan wore it all thos... See more

Rated 5 out of 5 stars

I took several items from my late grandmother, that I thought were just costume jewellery (Brooches, pendants and rings) . The ladies welcomed me and were straight into valuing, what I thought... See more

Rated 5 out of 5 stars

Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... See more

Company replied

Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

491 reviews

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4.9

All reviews

(491)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant fast service quality goods i…

Brilliant fast service quality goods i purchased over the phone friendly staff 10out of 10 would recommend and would use again

February 14, 2025
Unprompted review
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Reply from Mallard Jewellers

Thank you for your review and recommendation Anthony. I can see you made an online order with us and just want to be clear as we do not take any orders/purchases over the phone. I don't want to mislead anyone who may be reading this. We appreciate you taking the time to leave this great review and look forward to hearing from you again soon.

Rated 5 out of 5 stars

Excellent follow on service

A very friendly and professional service from Judith in Nottingham who took the time to show me other chains that I had not initially seen on display, and I did indeed finally choose one of those.
I asked for an insurance valuation in addition to the receipt given on purchase and was promised this by the following Wednesday - delighted when this arrived as promised, - A4 certificate with full details and photos.
To me its the quality and reliability of follow up service that sets a company above others and I shall certainly be visiting Mallards, Nottingham again.

February 6, 2025
Unprompted review
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Reply from Mallard Jewellers

Thank you Glen, for such an excellent and detailed review. We really appreciate you taking the time to do this and we're so very pleased we could be of help. I'm sure Judith will be pleased too. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Another great service

Always a great service from very helpful staff at Mallards, Romford store. Alison was very helpful indeed. As were the other staff when I dropped my two pieces of jewellery off for repair. I always go back there. Their jeweller is on site which I like as I don’t like my jewellery being sent off to other sites.

January 24, 2025
Unprompted review
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Reply from Mallard Jewellers

Debbie, thank you for a great review and for detailing that we have a jeweller on site at our Romford store, this is also the case for our Basildon store. We are very pleased you are happy and I'm sure Alison and our colleagues in Romford will be happy to welcome you again soon.

Rated 5 out of 5 stars

Purchase and resizing of ring

Mallards had a good selection of pretty rings for reasonable prices. The ring we chose together had also been discounted after Christmas, so was very well priced. Sally served us & advised on the stone (a sapphire) and how to care for it. The ring needed resizing, which didn't cost a lot and was expertly done. Very happy with both the item & the service. Would always return to Mallards as my preferred jeweller as the staff are helpful and knowledgable.

January 6, 2025
Unprompted review
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Reply from Mallard Jewellers

Thank you for your 5 star review Fennigan. Sally will be pleased you are happy as we pride ourselves on our customer service. So happy we could help you and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Mallard Peterborough

Visited Mallard Peterborough today. Paul was excellent and very knowledgeable. The shops mixture of new and pre-owned stock meant we had a real variety of items to choose from.

January 11, 2025
Unprompted review
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Reply from Mallard Jewellers

Thank you Graham, for your excellent review and observations of our stock variety. You can usually find a treasure in each of our stores, something truly unique. Paul will be pleased you are happy and we look forward to your next visit.

Rated 5 out of 5 stars

Very professional & friendly

We have been served by Emily and another colleague, both of whom were excellent. They took such great care in ensuring the work would be right (resizing 3 rings) and were very patient with us. The gentleman who works there is friendly and very expert in valuing and identifying the stones etc. We would wholeheartedly recommend this shop.
The prices were also reasonable.

January 11, 2025
Unprompted review
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Reply from Mallard Jewellers

Tracey, thank you for a lovely, detailed review, it really is much appreciated. Our colleagues in Southend will be very happy you are pleased and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Absolute class customer service

Absolute class customer service! Really appreciate the time and effort the staff has put into my requests. I’ve bought a bracelet from here and it’s been a very pleasant experience. Thank you so much for everything. Recommending this company to everyone I know! The best!!!

December 20, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your 5 star review Neda. We love to help our customers find that perfect item. We are so pleased you are happy and look forward to hearing from you again. Thank you for the recommendations.

Rated 5 out of 5 stars

Very Good

Purchased a necklace online. Great comms, quick delivery, necklace as described, very happy.

December 10, 2024
Unprompted review
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Reply from Mallard Jewellers

Thanks for a great review Jane, much appreciated and I hope we can help you again soon.

Rated 5 out of 5 stars

Leicester store

Used the Leicester store for a Christmas present. The staff were brilliant, patient and knowledgeable. Made me feel really at ease even though I was being a pain changing my order. Couldn't recommend enough. Will definitely go back. Thank you ladies

December 12, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a lovely review Dean. You're never a pain to change your order, we just want you to be happy with your purchase and the service you receive. Our colleagues in Leicester will appreciate your review greatly. We look forward to your next visit.

Rated 5 out of 5 stars

Visited the Nottingham store to…

Visited the Nottingham store to purchase a watch, was served by Judith who is really nice easy to talk to and goes out her way to try and did a great job explaining everything about the watch.. thanks again

December 14, 2024
Unprompted review
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Reply from Mallard Jewellers

Leon, thank you for your great review, Judith will be so pleased you're happy. We look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I found a ring on line from another store and asked about it through the website - Andrea had it sent to my nearest Store in Peterborough to view - it was there within a couple of days and the peterborough store phoned to let me know it had arrived. When i went to try it on, all of the ladies that worked there were super helpful - We paid a deposit and collected within a few days - i will be buying from here again, excellent experience. Thank you

December 6, 2024
Unprompted review
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Reply from Mallard Jewellers

Alex, thank you for your fantastic review. So glad you found our booking service of help on the website and I'm sure my colleagues in Peterborough will be pleased you are happy. We look forward to hearing from you again soon.

Rated 5 out of 5 stars

Called in mallards jewellers Leicester…

Called in mallards jewellers Leicester today to purchase a ring , very helpful and friendly staff , we have purchased several items from there and found the staff very knowledgeable with every purchase we bought , would definitely recommend to visit the shop

December 10, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a great review Joe. Thank you for your loyalty, it's much appreciated and we look forward to your next visit.

Rated 5 out of 5 stars

Lovely shop lovely people.

I visited the shop in Leicester on Sunday the 1st of December with my boyfriend.
We were made welcome by a lovely lady, who endeavoured to help me as my fingers were warm and fatter than usual. I chose a beautiful ring with the help of the three ladies serving in the shop. I definitely recommend this place it's worth a visit. Thank you.

December 1, 2024
Unprompted review
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Reply from Mallard Jewellers

Sharon, thank you for your lovely review. My colleagues in Leicester will be happy to know you had a welcoming visit to us and we hope to see you again soon.

Rated 5 out of 5 stars

White gold chain

I've bought a few pieces from Mallards now and the staff have been very helpful as I'm buying on line. With just a few photos to look at. But the staff provided extra photos and took the time to listen to my requirements. Can't thank them enough. My wife loves the chain.

November 26, 2024
Unprompted review
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Reply from Mallard Jewellers

Hi Phil, thank you for the 5 star review. It was lovely to chat with you and hope we can be of help to you in the future. Thank you for the detail in your review and pointing out that we are always willing to provide more information. Glad your wife loves the chain.

Rated 5 out of 5 stars

Grest communication

Grest communication, arrived as expected and well up to expextation.
I am v. Pleased

November 14, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a great review Dougy. So pleased you are happy. We hope to you hear from you again soon.

Rated 5 out of 5 stars

Rachel was very helpful

Rachel was very helpful, professional, friendly and helped with everything needed. Very happy with the service I received.

November 17, 2024
Unprompted review
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Reply from Mallard Jewellers

Marc, thank you for the 5 star review. We are so pleased you are very happy and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Breitling watch bought excellent service

I bought a Breitling watch at the Ilford back on the 10th October for £2600 excellent item 2nd hand. staff were brilliant was served by a lady called Ellie a credit to your business how it should be done

October 10, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for such a brilliant review. We are pleased you are happy and I'm sure Ellie will be happy to have helped you. Hope to see you again soon.

Rated 5 out of 5 stars

Had a discreet problem which Dave help…

Had a discreet problem which Dave help to rectify, what an amazing shop to deal with I’d have no problem recommending their services to any of my friends, very friendly an very professional…

October 21, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your amazing review Derek, much appreciated. I'm sure Dave and the team in Southend will be very pleased you're recommending them. We look forward to your next visit.

Rated 5 out of 5 stars

Incredible experience received today

Incredible experience received today at the Ilford branch. Really kind fixing the earrings that I bought in. Thank you very much for your generosity.

October 30, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your incredible review Sahima. We will always do our best for our customers, so pleased you are happy and we hope to see you again soon.

Rated 5 out of 5 stars

I put 3 rings in for resizing

I put 3 rings in for resizing, the advice and honest recommendations was excellent both from Martine and Kirsty in the Basildon branch.
The follow on recommendation from the repair jeweller was again honest and appreciated.
The job was performed superbly and made the rings look like new. I recommend and would use their services again.

October 13, 2024
Unprompted review
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Reply from Mallard Jewellers

Karen, thank you for you 5 star review. We are very pleased you are happy with your repairs. We are grateful for you mentioning our honest approach, we believe this builds trust and is paramount when repairing treasured items. We look forward to seeing you again soon.

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