Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... See more
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Basildon store were so helpful in restoring my diamond in my engagement ring 💍 it looks so beautiful again They went above and beyond it looks just like it would have when my Nan wore it all thos... See more
I took several items from my late grandmother, that I thought were just costume jewellery (Brooches, pendants and rings) . The ladies welcomed me and were straight into valuing, what I thought... See more
Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... See more
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Company details
Written by the company
Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.
Contact info
Long Causeway 27, PE1 1YJ, Peterborough, United Kingdom
- mallardjewellers.co.uk
4.9
Excellent
491 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Another great purchase experience from Mallards @ Ilford.
Visited the Ilford store today to have a brouse and purchased 2 items, a diamond and sapphire Panther ring and a diamond Dolphin 🐬 bangle. I was served by Dawn, who remembered me from a previous visit last month, and provided the same great customer service. I will definitely be back again for a brouse of some great pieces of jewellery and a friendly smile 🙂!!
November 24, 2023
Unprompted review
Reply from Mallard Jewellers
Henry, I'm so pleased you had a great customer service experience with us and thank you for leaving a great review, Dawn will be very happy. We look forward to seeing you again soon.
Had battery fitted in my watch with…
Had battery fitted in my watch with efficiency and care from Amy in Ilford branch
November 23, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for your review Jean. Not many people would write a review for a battery change but it's something we do a lot and it's nice for you to acknowledge this. We look forward to seeing you again soon.
Brilliant Experience.
I just had to write a review for this Jewellers as the staff were so friendly and helpful , nothing was too much trouble which is very hard to find nowadays, highly recommended !!
November 18, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for your great review. Look forward to seeing you again soon.
I love Mallards
I love Mallards. Yet again we called in today when we were passing and bought two beautiful bracelets I don’t need but do want.
I highly recommend buying your diamonds from Mallards if you don’t buy anything else because the diamond upgrade buyback scheme is too good to miss.
November 12, 2023
Unprompted review
Reply from Mallard Jewellers
Clare, thank you for your lovely review and for highlighting our diamond upgrade scheme, we love that too! Look forward to seeing you again soon.
I put in a ring for repair and…
I put in a ring for repair and enlarging as I had to cut it in half to remove from my fat finger. When returned, the quality of workmanship (and service) was 2nd to none. 10/10 for the repair, 10/10 for excellent customer service and price, 10/10. I cannot praise or recommend this jeweler enough. Thanks Maxine and team. PW
November 7, 2023
Unprompted review
Reply from Mallard Jewellers
Paul, thank you for a great review with good detail. So pleased we could be of help to you and our Leicester team will be glad you're happy. We look forward to your next visit.
i would like to thank judith for a very…
i would like to thank judith for a very nice experience today a very knowledgeable lady and i made me and my wife very welcome and i was very satisfied with my gold sovereign i purchased excellent service i would definitely recommend them A++++ Mr A Brooks
November 5, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for your review Mr Books. Judith will be very pleased you're happy and will look forward to seeing you again soon.
We visited Mallard Jeweller's in Leicester
We visited Mallard Jeweller's in Leicester to have a piece of jewelry fixed. From the moment we walked in the service was excellent & super friendly. I want to give a shout out to Maxine, Karen & Paige, you where wonderful. We know where we will be going when we next need to buy Jewelry. :)
November 4, 2023
Unprompted review
Reply from Mallard Jewellers
Kelly, thank you for such a lovely review. Our Leicester team will be very pleased you're happy and look forward to seeing you again soon.
Bought a ring from Mallards today the…
Bought a ring from Mallards today the assistant Allison was really helpful would definitely shop there again
November 3, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you Stephen for a great review. Allison will be very pleased you're happy. We look forward to your next visit.
Great service
I visited the store today for a watch repair item. Ellie was so helpful and patient, while she found the right item. Great service!!
October 26, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you Sam, for your review. Ellie will be very pleased you're happy and her customer service was appreciated. We look forward to seeing you again.
Best Jewellers in Romford
I am a regular customer of Mallard Jewellers in Romford. I love pre-owned jewellery and they always have a good selection of pieces. The staff are all very friendly, helpful and professional. I am happy to recommend Mallard Jewellers.
October 21, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for your 5 star review. My colleagues in Romford will be very pleased and will look forward to your next visit.
I visited the Romford branch today and…
I visited the Romford branch today and Sally served me. I had some old gold jewellery of mine to sell and some belonging to my elderly Mum.
Sally was so helpful, friendly and professional. She also helped with the repair of a piece of jewellery which my Mum was so pleased with I was extremely pleased with the offer made to me and will certainly be visiting Romford branch again.
Thank you to Sally for such friendly and professional service.
October 19, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you Pauline for a lovely review, Sally will be very pleased you are happy with her friendly and professional service. We look forward to seeing you again.
Happy customer
I visited Mallards, Romford today and was impressed with how polite helpful and informative the staff were. I was assisted with my purchase and they resourced another piece of jeweller for me from one of their other branches. Thank you and Well done.
October 18, 2023
Unprompted review
Reply from Mallard Jewellers
Mandy, thank you for a great review and highlighting our inter-branch service. We look forward to seeing you again soon.
I visited the Mallard Jewellers based…
I visited the Mallard Jewellers based in Ilford, High Road on Wednesday 4th Oct 2023. I was met by a very helpful person named Amy. She was able to fix two of my earrings that were made for me by a friend. I was very pleased with her workmanship and delighted. I would recommend this store to anyone who wants a good job done. Thank you very much for your service Amy.
Mon 9.10.23
October 4, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for taking the time to give such a great review and love the detail with dates in there, we appreciate this very much. We hope to be of help to you again.
Exemplary Customer Service
I went to Mallard Ilford to have a chain repaired. The customer service, attention to detail and speed of service was outstanding. The staff were exemplary.
October 3, 2023
Unprompted review
Reply from Mallard Jewellers
Martin, thank you for a glowing review, it really is appreciated and we hope to be of help again in the future.
Excellent customer service in Nottingham
Opal and Laura in the Nottingham branch were so helpful, friendly and professional.
Nothing was too much trouble and all done with a smile.
I bought a beautiful eternity ring and the girls helped me make the perfect choice.
I will definitely recommend this little gem of a jewellers.
September 24, 2023
Unprompted review
Reply from Mallard Jewellers
Allison, thank you so much for your very kind review and appreciate your recommendation. See you again soon, we hope.
Ilford branch are fantastic
The team you have in the Ilford branch are fantastic very friendly always happy to help and always sort out any problems, i would highly recommend for any repair really pleased with the work on my wedding ring and would definitely use the service again.
September 22, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for such a lovely and detailed review Lisa, my colleagues in Ilford will be very pleased. We look forward to seeing you again.
Amy gave me excellent customer service…
Amy gave me excellent customer service as well sorted out my problem within 15 minutes. She was very well coming, kind and friendly thank you!
September 6, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for such a great review, Amy will be very pleased you're happy. We look forward to seeing you again.
Friendly and professional
Friendly and professional. Charms arrived safely and quickly
July 1, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for your review Steph, much appreciated. Keep checking as we will be adding more items soon.
Amy at Ilford Branch
Amy at the Ilford branch gave me so much of her time over 2 visits. She listened and was fully engaged with my comments about the many pieces I took in for valuation.
It was a very pleasant experience at a sad time.
July 7, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you for taking the time to write this review, Amy will be pleased you had a pleasant experience at such a sad time. We hope to see you in brighter times.
Purchased used watch
Purchased used watch - arrived as described. Swift delivery. Was also issue with payment (from my end) they assisted with resolving
April 17, 2023
Unprompted review
Reply from Mallard Jewellers
Thank you Khuram for a great review. We appreciate your acknowledgement of our help with your payment, we try our best to be as helpful as possible. We look forward to hearing from you again.
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