Mallard Jewellers Reviews 

Visited the shop in Basildon a couple of times and I’ve always had good customer service excellent job done on the resizing of my rings Helpful on finding a Replace wedding.
Hats off to Martine Who spent the time to discuss what the next moves were and kept us informed all the way

Dave and his team at the Southend branch were amazing from start to finish. Dave was very helpful (he even lent me his glasses at one point!) and really took the time to help me choose the correct item I was looking for. After I chose a stunning solitaire diamond ring Dave fast tracked an alteration for me as he knew it was important to have it ASAP and he phoned me straight away when it was ready.
Great customer service like this is unfortunately hard to find these days down the High Street, Dave and his staff were exceptional, I will be using them again and would definitely recommend them.

I rang Mallard Jewellery in Ilford branch as i had chipped my rolex watch I bought from Romford branch a few years ago. I went in straight away I got good advice from Amy and their area manager. Anyway I was due for an upgrade to the diamond face. I was give a couple of weeks to find one but it took a couple of days! Which was great news! I got full value for my old one and got the champagne face with diamonds! Many thanks to Debbie the branch manager and Amy who were very helpful and professional. This is my second watch I bought from Mallard Jewellery I would highly recommend.

Thank you for amazing service from Raj in Ilford jewellery shop. She helped to fix my husband ring at no cost and very fast! if I will need a service I definitely will come for sure at this store !!!

First of all i just want to say a big thank you to (RAJ/ELLIE) at the ilford branch... customer service was great you ladys really helped me out in my time of need!!!
Wish you guys and mallardjewellers all the the best... jory williams 27 03 23
Brought a tear to my green eye... once again thank you indeed x

Friendly and efficient staff. Sold two rings at the Romford branch yesterday. Problems with new computer system but were very apologetic. Can definitely recommend.

We met with Ellie at the Ilford branch this morning, we were incredibly impressed with her knowledge and professionalism. She also made the time to get to know us, so that she could tailor our experience accordingly. Ellie is our new go-to jewellery expert, we will definitely be with her for a lifetime.

Great customer service
bought a chain out of this store got greeted by Raj amazing sales person, had a lovely chat with her and Deb both lovely ladies keep up the good work girls people like you too keep places like this working great

kind regards
the Milkman

Dawn, sales staff member, was so knowledgeable and helpful with our recent purchase of a Rolex. She knows her stuff, could answer every question and was not pretentious in any way to get a sale. The other girls were lovely as well, great staff, Mallards should be proud of them all.

I went into the ilford branch today to get my chained dress belt adjusted. Iv been to a few jewelers, and they all said there was no way for them to adjust it. Went into mallards in ilford and I was greeted by Ellie. She had a look and got that sorted for me in minutes. Excellent service and very reliable!

Amy at the Ilford branch was extremely helpful when I brought in some watches and jewellery for valuation and sale. She advised which items should be sold based on the weight of the gold and also advised how best to sell a high brand watch. Very professional and great Customer Service.

Amazing customer service from Rachel at the Peterborough store.
I was looking for something very particular but not really sure what it was. Rachel was extremely helpful in navigating my way through likes and dislikes to find what could have been the ring. She wasn’t entirely happy that I was completely happy even though I thought I was. How wrong was I! Rachel then came out with the most perfect ring in every way. The size, shape, colour it was perfect and I would not of found this without such amazing service. Thank you so much Rachel- I cannot imagine ever taking this ring off.

I went to Mallards in Ilford (they've recently moved from Cranbrook Road to Ilford High Road) as, due to my new insurance requirements, I needed my 18 year old diamond solitaire engagement ring checked.

I was served by Amy who was incredibly helpful and she took a lot of time to inform me of everything that she thought should be done to give my ring a new lease of life.

Amy suggested that I have the claws re-tipped and also re-rhodium plate my engagement ring. She also recommended that both my engagement ring and wedding ring were cleaned and polished.

Oh my goodness, when the rings were returned to me a few days later it was like they were brand new!

I shall most certainly return and cannot recommend the Ilford branch of Mallards enough.

Absolutely amazing! I wanted to buy myself a pre-loved diamond dress ring and came across Mallards online, I sent an enquiry and received a quick response from Andrea which then prompted a call to the Ilford store about a ring I'd seen.
I travelled up from Kent and was seen by Anne and Ellie who were a pleasure to deal with, friendly, knowledgeable and professional and I received a great deal on a beautiful ring.
I've never bought pre-loved diamonds before and so glad I went to Mallards, will definitely use them again and have even recommended them to my dad for when he's ready to buy his retirement watch.

Pre owned luxuary watch
Found online but was far away, called shop, member of staff so helpful and inspected watch on our behalf, she said was tvat good looks like new. We had to purchase online so she took it out of window display and marked as sold .
Dispatched next morning .
Arrived,and was even better than I could imagine for a pre owned watch .
Could not fault their service

I went to Mallard (Ilford) to get a gold signet ring fixed. It was completely bent out of shape but was very sentimental to me. Luckily enough the ring was repaired and came back looking better than ever! I am over the moon with the service I recieved from Debbie and Dawn at Mallard. They were both so lovely and caring :)

My Christmas present from my husband was a neckless
It has rough edges that irritates my neck and has ruined a dress, it is the design of the neckless and I want a refund , nothing on line I want to exchange to and I don’t want a credit note , I want my husbands card refunded.
This has been refused and was suggested they could sand the edges down, I do not want a 18ct neckless edges rubbed down.
This was a expensive gift and at present I am extremely disappointed with the customer service

I was served by Debbie, and she was really helpful, polite and I got a great service. Will highly recommend!

Looking for a Christmas gift for my Wife ,we went to the Romford store had a look in the window and chose a small cross and went inside to ask if we could have a closer look .Gail approached us and retrieved the item from the display and brought it so my Wife could see if it was what she was looking for.We commented on the one she was actually wearing herself.We required a suitable chain to go with the cross and she recommended something suitable and made sure we were happy with our purchase.Such a pleasant person to deal with.I then realised she had served me last year around this time when I purchased a watch again for my Wife's Christmas present.Would highly recommend
This store even if you are just window shopping.