Malpass Markets Reviews 73

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

First time visiting very disappointing and a waste of money in my opinion. Staff were pleasant, however the cakes were next to the cheese and in proximity to raw meat We bought 2 savoury pasti... See more

Rated 1 out of 5 stars

I recently purchased 2 whole beef fillets. 1 was very good but when I cut the second up it contained a lot of gristley fat in the chateaubriand which was mostly inedible even after trimming wasn't... See more

Rated 1 out of 5 stars

Ordered tomahawk, picania, and ribeye joint. The ribeye joint was not as advertised instead was a very soft and bad smelling entrecôte of beef which was not fit for human consumption. The label read... See more

Rated 4 out of 5 stars

Used these 4 times now. Good products: Faultless burgers (need seasoning but very good quality meat) Chicken thighs Rump and fillet steak. Average: The butterfly lamb - not parti... See more

Company details

  1. Butcher Shop
  2. Meat Products Supplier
  3. Online Food Ordering Service

Information provided by various external sources

Welcome to Malpass Markets the home of the highest quality meats in the South East of England.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Value but poor dates

£100 pack fair value but the dates were up in a few days. The meat Is all ok except the fillet steak which is thin and horrible tail end which was disappointing. Shame about the dates its put me off ordering again 😧

March 7, 2021
Unprompted review
Rated 5 out of 5 stars

Hamazing

Great quality great communication great service and as for value we'll it need another star. This was my first ever order. Cost £99. I managed to produce 27 meals for a family of 6 all ready to freeze and cook when needed. OK I have a catering background but it was actually really simple.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from these…

Excellent customer service from these guys! Any time I’ve had an issue, which has been few and far between, and not caused by their team but glitches in computer software. They have been on it to sort it out immediately when made aware. Cannot praise them enough for their determination to have satisfied customers. Their communication and deliveries times are fantastic despite the pressure from the current situation going on, they have carried on doing their best to fulfil every order in a timely manner.

October 10, 2020
Unprompted review
Rated 5 out of 5 stars

Superior Meat

I have to say that your ham is by far the best ham I’ve ever tasted and I used to do a lot of shopping at Marks & Spencer‘s and Waitrose but your ham eclipses their quality and as for your sausages, they are completely faultless. My daughter doesn’t normally eat sausages but she loves the sausages we get from you. The burgers are very impressive and tasty. The sirloin steaks..... you know when you have a young family and you have to provide for your family within a budget, steak is normally the last thing on the menu but I have to say that your prices and your deals have made the odd steak dinner commonplace in our household so thank you Malpass for that.

June 3, 2020
Unprompted review
Rated 5 out of 5 stars

first time user

I have used Malpass for the first time and I’m really happy with the service... The delivery arrived on the day it was due even though I was forewarned there may be a delay for obvious reasons, it looks good quality and for the price I paid it’s a real bargain..
thank you

April 7, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible service

Placed order online for delivery. Money taken from account then informed that the delivery will be an extra five days till despatched despite clear delivery time when ordering. Unable to contact for refund, they do not reply to messages or emails. Lots of other customers also complaining about the exact same thing.

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

As usual great service

As usual great meat, great price and excellent service

October 8, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

Well packaged and good quality meat.

October 2, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

excellent

quality of meat is excellent good service packed well

September 13, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

Once again

Once again, seamless ordering and delivered when promised.

Tried the Rib Eye steaks this time, pan fried with American cheese, very nice.

September 10, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

Excellent service as per usual

Excellent service as per usual
wifes happy iam happy

September 3, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

THE GREATEST BUTCHER EVER!

September 2, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

Excellent company very quick delivery I…

Excellent company very quick delivery I will definitely use them again meat is excellent prices are really good value

August 15, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

I made my guest order with Malpass a…

I made my guest order with Malpass a couple of weeks ago, they (Philip) couldn't be more helpful. The order arrived exactly right, well packed. I shall definitely be using them again, particularly at Christmas.

August 15, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review and feedback. We are so pleased that you were happy with our service. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

Rated 5 out of 5 stars

Second time using the online service

Second time using the online service. And again brilliant service from ordering to the delivery. Thank you.

August 14, 2019
Unprompted review
Malpass Markets logo

Reply from Malpass Markets

Thank you so much for your positive review, feedback and returning to use our online store. If there is anything that we can help you with in the future or you have any questions, please do not hesitate to contact us.
Love Team Malpass

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look