Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
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I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
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Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
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Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
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- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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The agent was very patent with me
The agent was very patent with me. I have a life-time subscription which I wanted to activate to my wife's computer from a paid subscription. The agent opened a service ticket and helped through an exchange of e-mail's. very helpful.
March 14, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
We’re really glad to hear the support agent assigned was patient and able to help you through the process of moving your license to your wife’s computer. It’s great to know the support you received made things easier and that everything was resolved through the ticket.
If you ever need help again or have any questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
Good Protection. Customer service? ?????
Malwarebytes is very good at anti-virus. But when I bought a new desktop and had to install my subscription on the new computer, their "AI" chatbox was totally useless. Totally. And although they may publish a "helpline" phone someplace, it was impossible for me to find it. So....only a 2-star
January 15, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Sorry to hear this was your experience. It’s helpful to know the protection has worked well for you, and we’re sorry getting your subscription set up on a new desktop felt like a dead end.
We do offer human support, and we apologize if that wasn’t clear or easy to find. Our assistant helps route requests and gather the right details, and then a support agent can step in to help. If you prefer to speak with a person right away, you can use live chat with an agent (if available) or submit a support ticket at help.malwarebytes.com. Both options are handled by 100% human agents.
Also, to clarify, we don’t have a direct inbound support phone number. If you have an open ticket, we may be able to arrange a scheduled callback when available.
From the Malwarebytes Team
Frustrating at Times because Malware is…
Frustrating at Times because Malware is constantly upselling and I am not sure what exactly I have and what's covered. I would like to be able to opt to a page that clearly outlined my coverage plan, and what devices are covered and with what program. Also there is minimal to no support. Bots are useless. It does do a good job of protecting my computers but I would want to see more granularity and clarity. I received a response to my review with an invitation to describe more thoroughly the issues, but there was no were for me to respond. There was a place to add my name and contact info, and a request for a ticket, but since I had no ticket there was no further place for my information.
March 2, 2026
Unprompted review
Reply from Malwarebytes
Hi there Susan,
Thanks for the detailed feedback. It makes sense that frequent upgrade prompts and unclear coverage would feel frustrating, especially when you just want a simple view of what you have, what’s included, and which devices are covered.
We also hear you on support. We do offer human support, and we’re sorry if it hasn’t felt accessible or helpful from your side. Our assistant is meant to route requests and gather details, and then a support agent can step in to help.
We’ve requested more information so we can better understand what you’re seeing and share your feedback about coverage clarity and plan visibility with the right team. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
As an update, we’ve created a support ticket on your behalf, and an agent will be reaching out to you at the email address you provided to assist further.
From the Malwarebytes Team
I subscribed on the recommendation of a computer geek
I subscribed on the recommendation of the guy repairing my computer. Subsequently, I changed my wife's computer from Norton to Mal. Her subscription renewed on a different schedule, and I tried to combine both renewal dates.
Help is a series of digits and numbers with a robot. I am not sophisticated enough to handle that, and eventually used chat to get to a human. Only took a month. If I have another problem like that, I will check out Norton.
February 17, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing what happened. We understand you were trying to align renewal dates for two subscriptions, and it’s completely reasonable to expect that to be a straightforward request.
We’re sorry the support experience felt so difficult and time-consuming. We do offer human support, and we’re sorry if that wasn’t clear or easy to reach. Our assistant helps route requests and gather the right details, and then a support agent can step in to help.
We’ve also requested more information so we can better understand what happened and improve the experience going forward. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
From the Malwarebytes Team
Long Time User of Malwarebytes
I use Malwarebytes with Norton 360, and the two work together very well. It's nice when multiple tools get along well. I feel confident that Malwarebytes well protects my laptop and phone.
March 15, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
We’re glad to hear Malwarebytes is working well alongside your existing setup and helping you feel confident in your protection across both your laptop and phone.
The Malwarebytes Team
The product(s) are generally good but support service stinks
The product(s) are generally good and provide what the say they will do. Found the VPN on occasion significantly slowed down internet speed. It was strange, intermittent. However the more vexing problems arose when I tried to contact Malwarebytes support service. It was abysmally difficult, reliance on stupid bots and it took days to get a response from a person and then sudden overkill with several contacts made to my several attempts to reach someone, but with no with no answer to my questions or resolution of the issue. The subscription process can become complicates and duplicated as well given their sales pushes.
March 2, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for taking the time to spell this out. It’s helpful to hear the products have generally done what you expected, and we also hear you on the intermittent VPN slowdowns. That kind of on-and-off issue is especially annoying because it’s hard to pin down.
On the support side, we’re sorry it felt so difficult and drawn out, and that you ended up with multiple contacts but still no clear answers. That’s not the experience we want anyone to have, especially when you’re trying to sort out something time-sensitive like performance or subscription questions.
We’ve requested more information so we can better understand what happened and review the details. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
From the Malwarebytes Team
Great software
I bought this software when I purchased my computer over 6 years ago and it has worked great. I play games and download mods for my games and it have fond and removed a few viruses over the years. I feel like my computer is safe and I would recommend this to others.
March 14, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for being with Malwarebytes for over 6 years!
It’s great to hear that the protection has been working well for you, especially with gaming and downloading mods. We’re glad it’s helped keep your system safe over time, and your recommendation means a lot to us.
The Malwarebytes Team
Great product is an excellent implementation giving all round protection.
This product is an excellent product that I completely trust. Always kept update, is always in the top 5 of the top ten products. Covers all my needs. Binned McAfee for MalwareBytes. The product Newsletters keep you updated on latest threats and provide professional advice.
On the down side, as a 76 year old retired I.T. Professional, on a limted income, I find the subscription cost expensive. I feel that MalwareBytes should have a Senior Citizen discount of 50% for 70 year old and over Customers. Particular those with at least 3 years subscriptions history.
March 14, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for your continued support.
It’s great to hear that the product, updates, and newsletters have been valuable to you over the years. At the same time, we understand your concerns about pricing, especially on a fixed income. Your suggestion around a senior discount is appreciated, and we’ll make sure that feedback is shared with the appropriate team.
If you ever need help or have any questions, you can reach us via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
One very happy and customer.
Have been with Malwarebytes for a number of years now. During that time I haven't had a single nasty get through into my phone or laptops or tablet. You're pricing is great. You're tips on how to stay safe on the Web are great. Telling us what to look out for regards the nasty stuff out there is great. So thank you for a great product and excellent service. One very happy customer. Regards Geoff.
March 14, 2026
Unprompted review
Reply from Malwarebytes
Hi Geoff, thank you for your review and for being with Malwarebytes for so many years. We really appreciate your support!
It’s fantastic to hear that you’ve stayed protected across all your devices and that our pricing and safety tips have been helpful along the way. Knowing you feel informed and secure means a lot to us.
The Malwarebytes Team
The tiger on my threshold
I've had Malwarebytes installed for several years, on a past and present computer, and find it invaluable; I feel so much safer. I'm really grateful for the newsletters, too, because they highlight faults and flaws and dangers that I would never know about, left to myself. It seems the most trustworthy guardian against the legions of threats online, and I wouldn't be without it.
February 16, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for trusting Malwarebytes over the years. We truly appreciate your continued support.
It’s wonderful to hear that you feel safer using the product and find value in the newsletters as well. Helping you stay informed and protected against evolving online threats is exactly what we aim to do.
The Malwarebytes Team
I have been a user for years...
I have been a user for years and this is literally the best product for the safety of your PC. Highest rated product for the past 3 years!!
March 13, 2026
Unprompted review
Reply from Malwarebytes
Hi there, thank you for your review and for being a loyal Malwarebytes user over the years!
We truly appreciate your kind words and are so glad to hear you feel confident in the protection Malwarebytes provides. It means a lot to know we’ve been able to support your PC’s safety over time.
The Malwarebytes Team
GreatAntivirus At A Reasonable Price.
I have used Malwarebytes for many years. I have had few problems with my computers. I have had to have them sort out my multiple subscriptions which took some telephone time but was resolved. Great antivirus software at a very reasonable price.
March 12, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for being a long-time Malwarebytes user. We really appreciate your support over the years.
We’re glad to hear the product has helped keep your computers running smoothly, and that your subscription issue was ultimately resolved. We understand that managing multiple subscriptions can sometimes be a bit tricky, so your patience means a lot.
It’s great to know you find value in both the protection and the pricing. That’s exactly what we aim for.
The Malwarebytes Team
It works fantastically! Well worth the money!
I was told by my neighbor who is a computer tech to purchase Malwarebytes to protect my computer. I am a senior citizens.
I've renewed it 3 times. I just purchased a new desktop computer had I had to transfer my subscription of Malwarebytees from one computer to another.
A few days ago I called support and was texting with Chris. You cannot speak to someone only chat on the line. Chris had the patience of a saint and I was frustrated as can be but after 2 1/2 hours we did it!
March 9, 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for sharing your experience with us - we truly appreciate it.
We’re really glad to hear that our team was able to help you get everything set up on your new computer. We understand how frustrating that process can feel, especially when transferring a subscription, and it means a lot that you stuck with it.
If you ever need help in the future, please don’t hesitate to reach out via live chat or support ticket at https://help.malwarebytes.com/hc/en-us we’re always here for you.
The Malwarebytes Team
I have been with this company for four years.
This is a good company and their services are top of the line. However it would be better for the customer if they were informed about the payment schedule. I got surprised at a payment that was withdrawn from my card without warning.
March 12, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It means a lot to hear you value the protection, and we’re sorry the renewal charge caught you by surprise.
We do send renewal notifications before a subscription renews, so we’d like to look into what happened and check the notification and account settings tied to your subscription. We’ve requested more information so we can review this with you. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
From the Malwarebytes Team
Was able to update with new credit card
March 10, 2026
Unprompted review
Reply from Malwarebytes
Hi there, thank you for your review! We’re glad to hear the update with your new credit card went smoothly. Making account and billing updates simple and hassle-free is important to us, so it’s great to know that was your experience.
The Malwarebytes Team
Reply from Malwarebytes
Hi, thank you for your review! We’re so happy to hear that you’re enjoying the ease of use, regular updates, and thorough scans. It means a lot to know the product is working well for you and helping keep things running smoothly.
The Malwarebytes Team
Subscription Scam (resolved)
Update : I was contacted by the company and this issue was resolved. Thank you.
---------------------------
I use this software and have done for many years, and as normal, I'm told my subscription is coming to an end so what do I do? I buy a new subscription because I keep getting the constant warnings and alerts. Today I "activated it" on the software itself because the old subscription finally came to an end, and I found out the new subscription has been running since I bought it - despite not using it on any devices. I think - maybe this is unintentional, let me contact support. The AI chat tells me THIS IS INTENTIONAL. Malware protects you from would be scammer, except ITSELF. If this company wanted to let people add days/months/years to their current subscription, or not have a subscription roll down until it's actually being used, they could easily do this - they don't because they intentionally scam their customers.
I will be looking for alternatives from next year if they don't reach out to resolve this and add a month back to my subscription.
March 11, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re sorry this experience has left you feeling misled, especially after using Malwarebytes for many years.
We’d like to look into this properly and help. We’ve reached out and requested more information so we can locate your subscription and review the dates and activation details. If you can reply with the details requested (or share your ticket number if you already have one), our team will follow up and work with you on next steps.
As an update, we’ve also created a support ticket for you, and an agent will be reaching out on the email you provided to us to check this issue further.
Thank you for giving us the chance to look into this and make things right.
From the Malwarebytes Team
my complaint although I acknowledge…
my complaint although I acknowledge partly mine is this, and I have tried to communicate with the company and have a record of these but hope you may solve my dilemma. On Sun 7th Dec and auctioned on Mon 8thDec my Visa was charged $119.99 which I guess was my renewal at easterbrook , On 26th Feb 2026 I was probably on bjjr.68685@ I received notification that my subscription had fallen due so the sum of $119.99 was debited to my visa on Mon 2nd March a fact I had overlooked was probably I was sharing a joint account with my wife Barbara bjjr68685@ and on checking my Visa statement saw the 2 charges.The first went to Cba*Malwarebytes.com and the second to 2Co.Commalware Bytes we share the Visa account also In trying to get an answer to the obvious overcharge I lost ability to log on to the original log on and could see noway I could communicate with a "person" have tried this! Have I been scammed or am I a dumb cluck? John Easterbrook
March 10, 2026
Unprompted review
Reply from Malwarebytes
Hi John,
Thanks for laying all of this out.
From what you shared, it sounds like there may be two separate purchases or renewals tied to different email addresses and possibly different billing partners.
We’d like to get this properly checked and make sure you get a clear answer. We’ve requested more information so we can locate the correct records.
If you already have an open support ticket, please share the ticket number so we can keep everything in one place. If not, please reach out through help.malwarebytes.com via live chat with an agent (if available) or by submitting a support ticket. Both options are handled by 100% human agents. When you do, include the two charge dates and the two statement descriptors you listed, plus the email address or addresses that may be tied to the subscriptions.
From the Malwarebytes Team
Received as scam email claiming that…
Received as scam email claiming that malwarebytes charged my account for subscription. Not sure if it's malwarebytes or third party creativity but there are no means on their site to report it other than installing their app. This is a hardly legitimate outfit.
Response to your "response":
If this scam has originated from you, you are a scam.
If this scam is an impersonation, you still are a scam since you don't have means to contact you to report it.
March 8, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Sorry you received that email.
We’d like to take a closer look and confirm whether there is any real Malwarebytes subscription tied to the charge, or if this was an impersonation attempt. We’ve reached out and requested more information so we can review what you received. If you can share a screenshot of the email (with any personal details blurred) or the sender address and any order reference shown, that will help us check this properly.
From the Malwarebytes Team
I have Norton teamed with Malwarebytes
I have Norton teamed with Malwarebytes. They work very well together.
January 21, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. We appreciate you using Malwarebytes as part of your security setup, and it’s good to hear everything has been working smoothly for you.
From the Malwarebytes Team
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