Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
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Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
Written by the company
Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
Contact info
2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Excellent product and service
I feel comfortable knowing that Malwarebytes is protecting my 3 devices, keeping me safe and updated.
March 9, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the great feedback! We appreciate you choosing Malwarebytes, and it’s good to hear you feel protected and kept up to date across your devices.
From the Malwarebytes Team
Been a customer for years
Been a customer for years , never had a problem , plenty of emails the software is easy to use and understand . Great value for money . Love how I can cover 5 devices at once. Like getting the emails telling me all the latest goings on. Would definitely recommend.
March 8, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. We appreciate your continued support over the years, and it’s good to hear the software has been easy to use and that the updates have been helpful. We also appreciate the recommendation!
From the Malwarebytes Team
It works great and it's easy to use.
March 8, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this! We appreciate you choosing Malwarebytes, and we’re happy to hear the software has been easy to use.
From the Malwarebytes Team
Software easy to understand...responds…
Software easy to understand...responds quickly...Great Quality and Great Price!
March 7, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Love hearing that the software feels easy to understand and quick to respond. Thanks as well for calling out the quality and price, that balance matters.
From the Malwarebytes Team
I used to go to an online movie and tv…
I used to go to an online movie and tv site but it got infected with ads and other scammer things. Fortunately the Malwarebytes blocked evey single pop up and viruses with clear warnings. If you don't have Malwarebytes,,,,, get it. Way cheaper than having your computer in a shop to remove viruses. Excellent product and worth evey penny.
September 18, 2025
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the lovely feedback. It’s great to hear Malwarebytes has been protecting you with clear warnings and blocking unwanted threats before they become a bigger problem. We appreciate the recommendation.
From the Malwarebytes Team
First choice for security
I have been using Malwarebytes for several years now. It is easy to use, accurate and reliable. Support team is helpful.
March 7, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this! We appreciate you choosing Malwarebytes for your security, and it’s good to hear the experience has been reliable and easy to use.
From the Malwarebytes Team
I used to Love Malwarebytes
I used to Love Malwarebytes, it's effective, but annoying at times. The Problem is their Pricing is getting out of control. It was worth it for $29.99 a year. But Now they have me paying $89.99 for it, that is outrageous to me for 3 pc coverage. They block things I don't want blocked and stop me from visiting websites I know are okay just because of false reporters. It's still not simple to add exceptions for some sites. Does it work? Yes and it's effective in many cases, but price point is making me mad. You have limited options for buying or reducing cost, I only use 2 computers at the moment, that's too expensive for it. May have to find another option. I've used it for years, but there is a breaking point.
March 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re sorry to hear how frustrating this has been. We understand why a jump in price would feel upsetting, especially after using Malwarebytes for years and only needing coverage for a couple of devices right now. We also hear you on the website blocking and how difficult it can feel to add exceptions when you trust the site.
If you’re open to it, please reach out to us through help.malwarebytes.com via live chat (if available) or by submitting a support ticket so our team can check your subscription details and provide clarification on what’s happening with your account and renewal pricing.
From the Malwarebytes Team
Malwarebytes has protected my computers for years
Malwarebytes has protected my computers for years and when I say protect, no spam, fraud attemps and gives warnings, I MEAN PROTECT, everything and never a problem. ALL GOOD !!!
March 6, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Love the energy here! It’s awesome to know the warnings are doing their job and you’ve had years of smooth, worry-free protection from spam and fraud attempts.
From the Malwarebytes Team
Good product
The ad blocker is a nice feature. Works for everything it is designed for.
March 6, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Appreciate you sharing this. It’s great to hear the ad blocker has been a useful feature for you and is doing exactly what you expect it to do!
From the Malwarebytes Team
The best
For me, Malwarebytes is undoubtedly the best program that helps me protect my PC all the time. Thank you, Malwarebytes.
March 6, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
That means a lot to hear! Knowing Malwarebytes helps you feel protected on your PC all the time is exactly what we’re here for. Thanks for taking a moment to share this!
From the Malwarebytes Team
Long time customer
I have been with Malwarebytes for quite a few years now and ( touch wood) no problems at all apart from my lack of computer skills.
Very quick to respond to questions and simple answers foe people like myself.
VPN is my only query but Im sure I will learn more.
I fully recommend Malwzrebytes if you want to protect yourself.
Prices are reasonable and easy to renew.
March 6, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback! It’s really nice to hear things have stayed smooth for you over the years, and that the answers you’ve gotten have been quick and easy to follow, especially if you don’t consider yourself very techy.
Totally understand the VPN question too. It can feel a bit unfamiliar at first, but you’ll get the hang of it. Thanks as well for calling out the reasonable pricing and easy renewal, and for recommending Malwarebytes!
If you ever have questions or want a hand, you can reach us anytime through live chat or by opening a support ticket at help.malwarebytes.com.
From the Malwarebytes Team
Excellent product but poor customer support
Excellent product but customer support leaves MUCH to be desired. 1) Direct phone contact with an agent is discouraged and the process of doing so is so onerous that it's not worth it. 2) I mistakenly added one too many devices to my plan and was refused when I requested it be removed. To accomplish that, I would have had to cancel my entire plan and start over.
UPDATE 3/12/2026 - Malwarebytes followed up on this review with a very fair, reasonable and more than adequate offer to “make this right”. My generation is challenged by technology and lacks the ability to easily navigate it like most. Malwarebytes follow up and level of commitment completely resolved my frustration, which was only with the process of managing my subscription and not their product. I am now not only 100% pleased with their product but their customer support as well.
February 25, 2026
Unprompted review
Reply from Malwarebytes
Hi Joe,
Thank you for taking the time to update your review. We truly appreciate you sharing your experience and are really glad we were able to help resolve the concern with your subscription.
It means a lot to hear that the follow-up from our team helped turn the situation around and that you’re now satisfied with both the product and the support you received. Your feedback is incredibly valuable and helps us continue improving the experience for all of our customers.
If you ever need assistance again, please don’t hesitate to reach out. We’re always happy to help.
Sincerely,
The Malwarebytes Team
no support after i changed my password
no support after i changed my password. von does not work anymore. no service. i claim for prorata refund no answer!😡 Add your reply above this line.
Hello,
i asked for a prorata refund and no answer
they do not respect customers .
Thank you for your support request!
No support just'AI'badvsupport
We’ve successfully received your submission and created ticket 8279305 for you.
To update your ticket, simply reply to this email or click here 8279305 to login to your account and post your reply.
Malwarebytes Support
[MW33M3-6
their answer is not an answer at all. they just did not answer to my request . unfair. i asked for a prorata refund and no answer .
March 5, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Sorry to hear about this. We understand how frustrating it is to lose access after changing your password and then not get a reply.
We want to make sure this gets looked into and check your account. If you already have an open support ticket, please share the ticket number so we can locate your case and follow up. If you do not have a ticket yet, please reach out to us at https://help.malwarebytes.com/hc/en-us via live chat (if available) or by submitting a support ticket, and include the email address linked to your subscription.
Update as of March 8, 2026: We can see that an agent has been assigned to your case and is currently looking into it. Please rest assured that all tickets are carefully reviewed by a member of our support team.
From the Malwarebytes Team
Good Experience
I have used Malwarebytes for several years and found it to very effective, easy to use and efficient. It doesn't appear to negatively affect system performance when starting or scanning.
March 5, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Really appreciate you sharing this. It’s always a win when protection feels easy to use and stays light on system performance, especially during startup and scans. Thanks for sticking with Malwarebytes over the years!
From the Malwarebytes Team
Malwarebytes is perfect
Malwarebytes is always accurate and safe and all emails that I receive from Malwarebytes are informative and they keep me updated with changes and tips and when they advise me about scams and when they scan my computer and I can see by the results what has been scanned and they also me when I go into a website if it safe or not safe so I when I know not enter certain websites
March 5, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Love hearing how much you’re getting out of the day-to-day details, not just the “big” protections. The scan results, the scam tips, and the heads-up when a website isn’t safe can make a huge difference in the moment. It’s awesome that you’re using those alerts to steer clear of risky sites!!
From the Malwarebytes Team
I have had Malwarebytes on my computers…
I have had Malwarebytes on my computers for many years. On Friday the 28th of February, my email and computers were compremised. Since I pay for Malwarebytes service, how was it possible for a hacker to enter my computer thru my email? Right now, not very happy with the service that Malwarebytes is providing me! May look for for a different provider.
February 28, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re sorry to hear this happened on Friday, February 28. Having your email and computers compromised is scary and frustrating, especially when you’re paying for protection.
We’d like to look into what happened and help you get answers. If you already have a support ticket open, please share the ticket number here so we can keep everything in one place.
As an update: we've created a support ticket on your behalf and an agent will reach out on the email you provided us.
In the meantime, if you have not already, we recommend changing your email password, enabling two-factor authentication, checking for unfamiliar sign-ins or forwarding rules, and running a full scan on each device.
They only offer an AI bot for customer…
They only offer an AI bot for customer service once a subscription has been canceled. They canceled me early even though I had already paid. THEY REUSE TO RESPOND TO ANY INQUIRIES. I would not trust them nor use them going forward. Bottom line they are basic, have awful customer service, and not worth the money. I'm going to Norton.
March 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re sorry this has been your experience. If your subscription was canceled early after you already paid, we understand how frustrating that is, especially if you felt you could not get a real response.
We do offer human support, and we’re sorry if that was not clear or easy to access from your side. We’d like to look into this further, and we’ve requested more information so we can locate the correct account and review what happened. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
i have no specific experience …
i have no specific experience that is because of Malwarebytes protecting my p. c. I have been with Malwarebytes for a long time. I feel they always have your back.
March 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We appreciate you sticking with Malwarebytes for so long, and it means a lot that you feel we’ve got your back!
From the Malwarebytes Team
You can count on Malwarebytes
I don't have one specific experience to cite but I rely on Malwarebytes to keep me out of trouble online. I appreciate that it covers all my devices and gives me updates on malware that it has uncovered and stopped. The email updates in breaches, etc. are also helpful - keep me up to date on bad actors. Great product!
March 1, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this great review! It’s good to know Malwarebytes helps you stay out of trouble online across all your devices, and that the updates on what was blocked are useful. We also appreciate you calling out the breach and security emails, staying informed about bad actors makes a real difference.
From the Malwarebytes Team
Don't waste your time with this outfit
Don't waste your time with this outfit. Rubbish products that definitely DON'T do what they say on the tin. Even after quite a bit of to-ing and fro-ing with their "support" people, they eventually admitted that their ad blocker doesn't actually work on all websites (despite them saying initially that it does).
February 24, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re sorry to hear this has been your experience. We understand how frustrating it is to go back and forth with support and still feel like the product did not meet expectations.
We’d like to better understand what you were seeing, and we’ve requested more information so we can review the specific sites involved and share your feedback with the team. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
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