While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product's effectiveness in protecting their devices from viruses and malware, with many highlighting its ability to run efficiently in the background without consuming excessive resources. People appreciate the technology for its robust security features, providing a strong sense of safety and confidence against online threats. However, some people mentioned difficulties with the user experience, particularly regarding website navigation and the clarity of activation processes. There were also occasional reports of the product aggressively blocking legitimate websites or causing ads to appear. A few customers also expressed dissatisfaction with managing their subscriptions, including issues with automatic renewals and device limits.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in protecting... See more

Technology

Customers had positive experiences with technology, particularly with Malwarebytes. Many reviewers praise its... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the ease of... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express satisfaction, with some being... See more

Website

Clients share ambiguous opinions on website functionality. Many users appreciate the real-time protection and... See more

Based on these reviews

Rated 4 out of 5 stars

Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more

Company replied

Rated 4 out of 5 stars

Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more

Company replied

Rated 4 out of 5 stars

I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more

Company replied

Rated 5 out of 5 stars

Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The protection

The protection, Everyone should have malwarebytes on device

February 28, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing this. It means a lot to hear you value the protection and feel Malwarebytes should be on every device.

From the Malwarebytes Team

Rated 5 out of 5 stars
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing this. It’s awesome to hear you’ve found Malwarebytes reasonably priced and that the regular scanning has helped you spot potential scams or issues on sites you visit.

We appreciate you recommending Malwarebytes to others.

Rated 1 out of 5 stars

FRAUD

i have had malware for several years so last renewal i got a discount, but then my credit card got charged $86. for 3 devices and upgrade that i never asked for. i only have 1 device.Fraud

February 21, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We’re sorry to hear this. We understand how upsetting it is to see an unexpected $86 charge, especially if you only intended to renew for 1 device and did not request any upgrade.

We have requested more information so we can locate the correct account and review what happened with the renewal and device count. If you already have an open support ticket, please share the ticket number so we can keep everything in one place and follow up.

Update: As an update, we’ve created a support ticket on your behalf, and a member of our support team will be reaching out to the email address you provided to look into the renewal charge and review what happened with the device count.

Thank you for giving us the chance to look into this and help resolve the issue

Rated 2 out of 5 stars

Wont use Malwarebytes again

Paid 34.99 for a 12 month Malwarebytes sub and it didnt detect an app that was causing problems with my laptop. I installed a 5 licence 12 month Kapersky standard for 19.99 which did detect and remove the problem, and offered far more features that Malwarebytes. Wont use Malwarebytes again

February 27, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We’re sorry to hear Malwarebytes did not detect the app that was causing problems on your laptop, especially after purchasing a 12-month subscription. We understand why that would be frustrating.

We would appreciate the chance to learn more about what you ran into. We have requested more information so we can review the details, and we can also gather logs if needed to help our team investigate.

We look forward to hearing from you!

Rated 5 out of 5 stars

I have used Malwarebytes for many…

I have used Malwarebytes for many years. The best security for your devices that I know of. Thanks Malwarebytes for you dedication to our security.

February 27, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing this. Hearing Malwarebytes has been your go-to for many years means a lot, and we appreciate the kind words about our dedication to keeping you secure.

Thanks again for your continued support.

Rated 5 out of 5 stars

I have been using Malwarebytes for a…

I have been using Malwarebytes for a number of years after a tech friend recommended them to me. I find their program to be very good and easy to navigate and feel confident that they are protecting my devices

February 27, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing this. It’s nice to hear you found Malwarebytes through a recommendation and that the program has been easy to navigate over the years. We appreciate you sticking with Malwarebytes.

Rated 1 out of 5 stars

I’ve generally had a good experience…

I’ve generally had a good experience with your services, but I’m facing issues with licensing. I manage around 40 machines, and the jump from personal to enterprise pricing is too steep for a small company like mine. Personal plans lack stability for my needs, while business pricing is unaffordable. Due to these limitations, I’ll be canceling my subscription and moving to another provider.

February 26, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for sharing this. We understand the position you’re in. Managing around 40 machines is a real operational need, and it can be frustrating when personal plans do not feel stable enough, while business pricing feels out of reach for a smaller company.

We have requested more information so we can better understand your setup and what specifically is not working on the licensing side. The goal is to see what options may be available and to share your feedback internally so we can improve this experience for customers in a similar situation.

If you can reply with the details we requested, we will take a closer look and follow up.

Rated 3 out of 5 stars

Too many False Positives

MBAM USED to be my go to security program. Unfortunately, they now have a TON of false positives & their CS is unwilling to check them out; expecting the end user to diagnose MBAM's issues. This may be my last year.

February 2, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We’re sorry to hear this has been your experience. We understand how frustrating false positives can be, especially when Malwarebytes used to be your go-to.

That is not the support experience we want you to have. If you already have a ticket open, please share the ticket number so we can review what happened and look into your case.

Rated 5 out of 5 stars

It only gets better as time passes.

Ever since i started to use Malwarebytes I have had noting but a great experience. I have used other security packages previously and none of them were as good as Malwarebytes. I use the whole package now because i trust them so much. The vpn did initially scare me, and was slightly difficult to follow, but now i would not do without it. Thank you Malwarebytes for your support in keeping me safe too. Kind regards
Robert

February 24, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi Robert,

Thanks for sharing this. It’s awesome to hear Malwarebytes has been a consistently positive experience for you, especially after trying other security packages, and that you now feel comfortable using the full suite.

We also appreciate you mentioning the VPN learning curve. It can feel a bit intimidating at first, so it’s really helpful to know it clicked for you and has become something you rely on.

Kind regards,
Malwarebytes Support

Rated 5 out of 5 stars

Since installing Malwarebytes 10 years…

Since installing Malwarebytes 10 years ago, I have had zero issues with unwanted and dangerous spam, viruses, trojans etc. I appreciate the scheduled scans and reports recieved.
My only concern is I do use a Amazon Fire tablet and Malwarebytes is not compatible with it. So I limit its usage to books through Amazons service.

February 19, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing your experience. It’s reassuring to hear Malwarebytes has helped keep your devices free from spam, viruses, trojans, and other threats for the past 10 years, and that the scheduled scans and reports have been useful.

Regarding your Amazon Fire tablet, Malwarebytes is not able to be installed on Amazon tablets at this time. We apologize for the inconvenience.

Rated 5 out of 5 stars

I find that is Company is very…

I find that is Company is very informative and efficient. I have no problem in recommending them to other users.

February 24, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for your kind review. We appreciate you pointing out both the information we share and the service itself. Knowing you would recommend Malwarebytes to others means a lot to us.

Rated 1 out of 5 stars

Using the Malwarebytes website I…

Using the Malwarebytes website I downloaded the basic plan offered, (with tax), for 42.99, The download was successful, however I couldn't activate it using the link provided in the email I received confirming the purchase.

I contacted their support, through an online chat feature. They verified my email address and asked for a phone number. After giving the phone number I immediately rec'd a call from someone with an 'India' accent. I assumed Malwarebytes was outsourcing their support so i continued.

He stated that there was an issue that would require me to reinstall with his assistance. He asked for remote viewing access to assist with the process. I conceded. He then said he would transfer me to the billing dept. to first cancel the existing purchase.

The supposed billing rep. (also with an India accent), asked if I wanted the amount refunded into my bank account or crypto account. At that point I knew that something was wrong. I said I just want it cancelled and refunded. He asked me to sign into my bank account. At that point I stated, "you still have remote viewing of my computer"! I refused to open my bank account, and through my computer's 'programs and features' page, I disconnected remote access.

I then called my bank disputing the charge and cancelling my Visa debit card. Lesson learned.

February 23, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are very sorry this happened to you. What you described sounds like a scam impersonation and not a legitimate Malwarebytes support interaction.

To clarify, Malwarebytes Support does not offer refunds through crypto, does not ask customers to sign in to their bank accounts, and does not provide remote access support in that way. You did the right thing by disconnecting the session and contacting your bank right away.

For your safety, please continue working with your bank or card provider on the disputed charge and card replacement. Since remote access was granted, it is also a good idea to change your passwords and monitor your accounts for any unusual activity.

If you do have a valid Malwarebytes subscription and still need help with activation or billing, please contact our official Help Center at help.malwarebytes.com via live chat (if available) or by submitting a support ticket so our team can assist you safely.

Rated 5 out of 5 stars

Satisfied customer for several years

Have been a satisfied customer of Malwarebytes for several years and have not been compromised an any of my devices during this time.
While several sites are blocked that appear to be legit, the hidden tracking devices are not worth disabling Malwarebytes to view any of them.

February 22, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for sharing this feedback. It means a lot to hear you have been a satisfied Malwarebytes customer for several years and that your devices have stayed protected during that time.

You also made an excellent point about blocked sites and hidden trackers. We know it can be inconvenient when a page looks legitimate, but your focus on staying protected is exactly why those protections are there.

If you ever want us to review a specific site that seems safe but is being blocked, please reach out through our official Help Center at help.malwarebytes.com via live chat or by submitting a support ticket. We would be happy to take a closer look.

Rated 5 out of 5 stars

It seems most negative comments are…

It seems most negative comments are related to the phone app.
I do not use MB on my phone. I have used it in the past but never had an issue. Since my retirement I only use my phone as a phone only so no need of the app.
However back around 2005 my PC was infected with ransomeware although I did have Norton, Norton never even recognised it. I tried other free to try anti virus to get that PC cleaned but they could not get rid of it. I searched for cleaning tools & found MB. it was virtualy unheard of at the time. I dowlnloaded their clean up tools & it cleaned my PC first try. I then subscribed to their anti malware service. ever since then I have only ever used MB on its own as my security. I dont bother with Windows updates to firewall or any other so called anti virus softwar. My Son has used MB since 2014 after he had a similar problem. Only MB cleaned his PC completely & He has used it since with no other anti virus programme. I can state that neither of our PCs have ever had a problem since using MB. We do get lots of warnings that stop you entering suspect websites.
Over the years I have recomended MB to dozens of friends & it also solved thier PC issues. I Do hope that MB can eliminate the app problems & cancellation process as I truly beleive it to be THE best product out there to protect your device the demons of this world that steal from those that are honest & kind truly Human.

February 22, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for taking the time to share such a detailed review. It means a lot to hear that Malwarebytes helped when other tools did not, especially during a ransomware issue, and that it has continued to protect both you and your son for so many years.

It is also really meaningful to hear that you have recommended Malwarebytes to friends and that it helped them too. That kind of trust over time says a lot.

We also appreciate you calling out the concerns you are seeing around the mobile app and cancellation experience. Even though you are not using the app now, that feedback is important and we will share it with the team.

If you or anyone you know ever needs help understanding billing or renewal for a mobile subscription, please reach out to us through our official Help Center at help.malwarebytes.com via live chat or by submitting a support ticket. We would be happy to lend a hand.

Rated 5 out of 5 stars

Graet Software.

This is a great piece of software to protect any PC/Laptop or mobile phone, at a very reasonable price, I have been using it for 4+ years and had no malware or viruses. I shall continue to use it until it gets to expensive to purchase.

February 10, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there!

Thanks for sharing this lovely feedback. It's nice to hear Malwarebytes has been protecting your PC, laptop, and phone for the past 4+ years, and that you have found it to be reasonably priced.

We appreciate your continued support, and we will keep working to provide reliable protection and good value.

Rated 5 out of 5 stars

My Medical Records - Breach!

Recently in January 2026 my medical records were part of a medical data breach. It is great to know that Malwarebytes provides me with the security and resources for them to remove my personal information leaked to the web / dark web.

January 28, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there!

Thank you for sharing this, and we are sorry to hear your medical records were affected by a data breach. That kind of situation can be very stressful.

It is reassuring to know Malwarebytes has been able to provide security support and resources to help with your exposed personal information. We appreciate you trusting us during something so serious.

Rated 5 out of 5 stars

Excellent Protection at an Awesome Price

I've been using Malwarebytes for something like 15 years... from the free app to Premium. It's reasonably priced, highly effective and rarely gets in your way. If it does block a site there is a good reason, though a site under attack can be temporarily blocked. It happened once in all the years, but the site owner got the issue fixed and everything was fine the next day. Can't say anything good about the rest of them - over priced, ineffective and commonly act like malware in y0ur computer. I have had half a dozen others but always went back to Malwarebytes. Have it on multiple devices for less than a year's "coverage" for 1 device elsewhere.

October 18, 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there!

Thanks for taking the time to share this. Fifteen years is a long time, and it means a lot that you have stayed with Malwarebytes from the free version to Premium.

It is especially helpful that you called out the balance of strong protection, fair pricing, and not getting in the way. We also appreciate the note about temporary site blocking, and how that was resolved once the site owner fixed the issue.

Thanks again for your continued support across multiple devices.

Rated 1 out of 5 stars

Thinking of getting the Malwarebytes app? BEWARE

To anybody thinking about downloading Malwarebytes and assuming that you have a few months of the trial version so you can familiarize yourself with the app. STOP! Do not download this app as its trial version is a laughable 2 weeks, and it’s set to automatically renew … on the most expensive plan Malwarebytes has available. Also, good luck getting a refund. Apple will tell you to contact Malwarebytes for a refund, as they are just a reseller it cannot be refunded. Malwarebytes will tell you to go pound sand, they cannot possibly offer a refund on THEIR software as it was purchased from Apple via the App Store… as if there is any other way of getting apps if you use an iPad. Or as if they didn’t get paid in full from Apple. Oh, and last but not least, PayPal, who facilitated the unauthorized transaction also cannot offer a refund, reason unspecified, which is basically them telling you to go to hell.

To top all this off, they took this money for software I do not need, and cannot use… over Christmas, to which I explained to all 3 companies, meant missing out on a weeks worth of groceries… over Christmas. So great job all you billionaires! You made Xmas suck, my disabled mother went without food, and you all made me wast hundreds of hours going back and forth while not a single one of your companies showed a bit of compassion and understanding, nor accountability.

I’m going to be leaving these reviews everywhere, on every platform I can find, on the App Store feedback, on Malwarebytes forums, on trustpilot.com.au, in the hope that it saves somebody else from being deceived, ignored, and made to feel utterly worthless by a group of 3 multi-billion dollar companies.

I’ve now killed my PayPal account, deleted Malwarebytes and switched off its automatic subscription, even removed my account details from the App Store. This may have cost me $70 dollars in wasted money I cannot afford, being on a very fixed income, but I’m betting that these reviews I’m about to post are going to cost you all a thousand times that in lost revenue from people perhaps looking for some good internet security software, who will now hesitate when they see the title “Malwarebytes”… and remember that review they read about that companies inhumanity towards their forced subscribers.

December 24, 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are very sorry to hear about this experience and the impact it had on you, especially over Christmas. We can hear how upsetting and exhausting this has been, and we understand why you feel let down.

For purchases made through the Apple App Store, Apple handles billing and refunds directly. Because of that, Malwarebytes is not able to issue refunds for App Store transactions. We understand how frustrating that is, especially when it feels like you are being sent back and forth.

We also hear your feedback about the trial length, auto-renewal expectations, and the overall experience. We will share this with the appropriate team.

Rated 2 out of 5 stars

Sorry, but...

Apparently your program is now unacceptable to Amazon fire tablets, and only to cheap alleged anti malware anti virus programs sold in their app store that catch almost nothing , cost less than $5 and worth even less , much less, in my opinion. As soon as I buy another laptop I will buy your programs that protected me for decades. By the way, your recent automatic renewal caught me unable to log in online as someone runners my my new ISP.hacked it ( fire 8 tablet) and I had to wipe the drive and start over all day yesterday!

M. Thompson

February 16, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are sorry for the frustration and for the trouble you ran into.

Malwarebytes has not been available for direct installation on Amazon Fire tablets because these devices use a custom version of Android that does not support all standard Android apps. As of now, Malwarebytes can still only be installed on Windows, Mac, iOS, and standard Android devices.

If there are any changes to supported devices in the future, we will be sure to update our Help Center and notify users. If you need any further help, please reach out to us at help.malwarebytes.com and our team would be happy to assist you via live chat or support ticket.

Rated 2 out of 5 stars

No matter how I tried

No matter how I tried, I could NOT remove Mediate.com from Malware ad blocker. Thus, no matter what I tried, I am unable to see what is shown on Mediate!!!!!!!!!!!!

February 16, 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are sorry to hear this. We understand how frustrating it is when a site stays blocked even after you try to allow it, especially when you are trying to view content on that page.

We would like to help check this further and make sure the site is being handled correctly in the ad blocker. Please reach out to us through our official Help Center at help.malwarebytes.com via live chat (if available) or by submitting a support ticket so our team can walk you through the settings and review what is happening.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look