Mamamade Reviews 273

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Horrible services ! Stale food !I spend 128.67$ took advantage of the Black Friday sale , order was incomplete and EXPIRED products inside , how this company still open ? I immediately contacted and i... See more

Rated 4 out of 5 stars

Looks great, packaged great, haven’t tried a lot of the items yet as using this once a week for busy swimming lesson nights for my two toddlers. Sure we’ll use more once newborn arrives in next couple... See more

Company replied

Rated 5 out of 5 stars

My daughter loved absolutely every bite of her delicious food from Mamamade. We are visiting family in London from Australia. Knowing that my daughter would have nutritious food ready for her when we... See more

Rated 5 out of 5 stars

Absolutely beautiful food. Service, packaging, communication and cooking instruction are all flawless. Great for anyone who has little time, is feeling a little lazy, exhausted from sleepless nights o... See more

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3.1

Average

TrustScore 3 out of 5

273 reviews

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Rated 5 out of 5 stars

I actually eat the food myself (a mum)…

I actually eat the food myself (a mum) as it’s super
Healthy, delicious and easy to cook. Also I love the range of all the different options. I know it’s meant for babies and toddlers but it’s also perfect for me when I want a quick healthy meal as I’m often tight on time and don’t want to end up eating junk. Thank you for this. Love it. Wish you had been around when my kiddies were younger!

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

Contacted them several times to cancel…

Contacted them several times to cancel my subscription via email (as they ask you to do) and via social media as I'm getting no response. You can't cancel your subscription without emailing them. I have been charged for another order which I clearly stated I don't want. Have received no response despite attempting multiple channels of communication. My first cancellation request email was on 28 Nov (with no response) and I have followed up with another email and messages on social media with no reply. Do not use as you're likely to just keep being charged even if you try to cancel.

December 1, 2022
Unprompted review
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Reply from Mamamade

Hello Heather,

Thank you for taking the time to leave this review. I appreciate how precious your time is, and all feedback, particularly when an experience like this is shared, is taken seriously. I will be following up today with a phone call.

As a small team we aim to reply to all messages within 24 hours - but our usual response times are closer to 5 hours. I can see that we were within these response times in your particular case, but I will be speaking with the team to see what we can do to improve these even during busy periods. I would also like to confirm that your account was of course cancelled and the box refunded.

We are a young business but are working hard on rebuilding our website so that we can have the cancel button on site, because we appreciate how important this is to our customers' experience.

I can assure you that we would never knowingly prevent a customer from cancelling their subscription - I started Mamamade from my home kitchen to help parents just like you and me, and offering flexible subscription is deeply important to us.

I am very sorry again that you did not have a better experience. This is something that I take very seriously and will be looking at our processes to see what can be improved.

I look forward to speaking to you soon to hear more of your thoughts.

Best wishes,
Sophie



Rated 5 out of 5 stars

The food was a delight for my babies…

The food was a delight for my babies first tastes and helped a lot time wise as I have three children 6 and under. I actually done this with my first two but then had the time to steam, blend and find the right consistency so five years later with baby number 3 it was a dream come true to find mama made food. I have now found routines and make my own food therefore no longer require the service but would certainly recommend it over jar brought food, the nutritional benefits are self explanatory and evidence is in the babies bowel movements if you were to compare with that of jar brought food. Highly recommended.

November 29, 2022
Unprompted review
Mamamade logo

Reply from Mamamade

Hi Selina,

Thank you so much for sharing this review - I know how busy you are as a mum of 3!, and it means the world that you took the time to provide us with this feedback.

So pleased we were able to help with our meals.

Best wishes,
Sophie

Rated 5 out of 5 stars

This is a really great company

This is a really great company - the product is excellent and helped us so much when weaning my second as I didn’t have the time to make all the varieties of purée. They have taken care of this element for you and he loved them! Can’t wait to move on to the finger foods now. Customer service has always been excellent too, a really friendly and efficient team who are only too happy to help!

November 22, 2022
Unprompted review
Mamamade logo

Reply from Mamamade

Hello! Thank you so much for taking the time to leave this feedback, it means so much to us as a young company, and so pleased that you've had a positive experience with us!

Best wishes,
Sophie

Rated 3 out of 5 stars

Didn't go down well

Tried this after seeing it on Instagram and all the grey reviews and I have to say the foods are not great, order the pancake and snake bundle and the pancakes all just tasted like banana and the snacks all tasted like curry.

If I was aware of the one flavour for the foods i would not have brought as my daughter is not a fan of banana.

So for me this was a waste of money and won't be ordering again.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Happy baby with a full tummy, happy mama!

I've started using Mama Made after returning to work and wanting to feed my little one homemade meals, without the time required to be able to make them myself! He has absolutely devoured every single item, he usually throws food on the floor when I let him feed himself but he loves the bites and pancakes so much that he gobbles them all up. The biggest thing I've noticed is that their food genuinely tastes and smells delicious, unlike some of the very questionable and bland ready made baby food you can buy in supermarkets! I've been recommending them to everyone I know, I honestly just think their products are absolutely fab and I love having healthy food in the freezer for my baby that feels homemade. They also don't charge an extortionate amount, prices feel fair for the quality, some competitors are eye watering. 10/10 all around!

November 5, 2022
Unprompted review
Rated 4 out of 5 stars

Lovely delicious nutritious food

Lovely delicious nutritious food - unfortunately my little one isn't fond of it yet but just gotta keep trying - and meanwhile I'm eating up his leftovers! Would be great for busy mums to get an email notification to make any changes before a delivery launches.

October 24, 2022
Rated 2 out of 5 stars

Great concept but poor food

Unfortunately I have to agree with the other review that the food was just awful, so dry and bland. Even the ratatouille was essentially just dry cubed vegetables. It’s a shame as the concept is so good, the packaging and the quality of the ingredients brilliant, but my baby and toddler (who usually at least attempt things) wouldn’t touch it. Every meal ended up in the bin.

October 28, 2022
Unprompted review
Rated 1 out of 5 stars

SO disappointing. I had such high hopes!

As a mom who has been making everything from scratch, avoiding all nasties (refined sugars, seed oils, dairy etc) and buying nothing that comes in a packet I was SO excited to try mamamade as I thought I would finally have some 'pre-made' options for when i'm in a pinch. In short, my son (21 months) has not eaten anything we ordered. He has literally taken a bite of each new thing (he is adventurous and is always happy to try something) and spat it out straight out again, and I quite frankly dont blame him. The food texture is so bizarre, completely tasteless and I hate that almost everything has to be microwaved. Microwaves destroy most of the nutrients in food, not to mention all the radiation, so you may as well not bother.

Like some other customers, when I reached out to explain my dissatisfaction, I received a response along the lines of 'Sorry you are disappointed, our food is organic, free from x, y and z' with no other resolution. I make healthy food free from everything Mamamade does too, but it doesn't taste like cardboard.

AVOID! AVOID! AVOID!

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

zero mum guilt & my kids LOVE them

Yes! I first started using mamamade when my son was 9 months old (he’s now 2.5 years old!!) and I’ve since had a daughter who is 9 months old now and she’s been eating mamamade meals since she was 6 months old. They both love your meals and I’m such an advocate, I’ve recommended you to all of my friends. You definitely make my life a million times easier and I have zero mum guilt because of how healthy everything is!

October 20, 2022
Unprompted review
Rated 3 out of 5 stars

Great concept, but failed to impress

Great concept, and I love how everything is plant based. However, as an Indian who regularly cooks food for my family (including my 1 year old), the meals so far haven’t tasted good. It’s as if the food has been cooked, dusted with spices and mixed. It doesn’t feel like they’ve been cooked into the food.

My daughter loves veggies, and generally eats everything we make, but these meals have been hit and miss.

October 2, 2022
Unprompted review
Rated 3 out of 5 stars

Concept is great, but the food falls short

Loved the concept of this service; as a mum of two and business owner, time is rarely on my side when it comes to preparing and being organised with meals for the smallest one. The meals sounded right up our street in terms of the things we normally eat as a family, so I had high hopes.

Unfortunately, out of 12 meals ordered, my son enjoyed 2 of them, and just about managed another one without too much fuss. The rest he point blank refused after one mouthful. As other reviewers have suggested, the meals are somewhat lacking in flavour - which might be a good starting point for weaning, but certainly not for a usually unfussy toddler. I tried mixing some of them with other things such as passata and beans, to try and make them a little more saucy (many of the dishes were very dry)and exciting, but this did very little to tempt him, and pretty much defeated the object of us having a meal ready made.

I love that the packaging was all recyclable (we also recycle our soft plastics so nothing got chucked into general waste - except the food, ironically), and the delivery came well chilled and on time. Sadly for us though, we won’t be buying again.

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic find!

We tried out Mamamade a few weeks ago and it’s been brilliant for both my three year old and my one year old. It’s so handy being able to (very!) quickly give them healthy but tasty snacks and meals at the end of our working day/ their day at nursery and frees up our previous time to spend together as a family instead.

It’s also really lovely to be supporting a fellow mother with her start up business and I hope it continues to grow and be a success, I will certainly recommend Mamamade to other mums :)

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

I honestly can't tell you enough how…

I honestly can't tell you enough how much of a life saver the subscription service is for me and my baby! I feel confident my baby can have fresh organic foods and gets to experience a wide variety of healthy and nutritious meals which I otherwise would not have had the time to prepare.

I started giving purees to my baby at 5 months as he is a bigger baby and seems to be taking it on like a natural.

As a child I was a fussy eater and this has impacted how I eat even now in my adult life. I struggle to eat fruits and veg so I have been determined to ensure my baby isn't going to turn out the same.

I gave my baby spinach puree that came as part of the subscription pack. He didn't seem to like it at first but after 3 days of persisting he took a whole bowlful and was opening his mouth for more. I even had enough to give him the next day. Once again he took a whole bowlful!!!

I was so excited and over the moon to see this!

I was conscious of the fact that he could get constipated but I gave him sips of water throughout the day. To my surprise, he opened his bowels the same day (2 days back to back)which he otherwise would not have as he seems to be mildy constipated, going every 2 and sometimes every 3 days).

Overall I am super appreciative of this service and can't wait to try on the new recipes as my baby grows older!

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely food, saves lots of time

Lovely food, I find these amazing when in a rush and low on veg - particularly the veg/chia seed mixes - chuck then in with protein/pasta and we have a happy toddler!
The bites are good for taking out and about also, my son likes dipping them in yoghurt (at home!!)

August 11, 2022
Rated 1 out of 5 stars

Wouldn’t buy again

I wish I could love this company, the concept is so good. Sadly my toddler (who loves eating) refused all of the mamamade food. To be honest, I don’t blame him - the food was rubbery and bland. The cooking instructions and packaging were poor. I wouldn’t buy again.

August 7, 2022
Rated 5 out of 5 stars

Win from me and a win from my LO...

Absolutely love these meals for my LO ,i am a single mum and since I have been back at work I am super tierd to cook sometimes and knowing I have a healthy meal in the freezer for him I can just pop into the oven is a life saver, he loves them so it's a win .I get the big toddler bundle monthly subscription,they really have saved me . I love that they have no additives and are just natural ingredients.

August 5, 2022
Unprompted review
Rated 1 out of 5 stars

Bland Tasteless Food

Bland, rubbery finger food that my usually adventurous toddler refused to touch. Tried every meal in the 12 box bundle and flat out refusal.

Foods were rubbery and hard on the outside and soggy on the inside when microwaved.

I contacted the company to let them know my experience and they acknowledged that they are ‘trying to improve their toddler meals’.

It was very much ‘thank you for your feedback’ with no attempt to offer any sort of apology despite spending a significant amount of money for food that was fit for the bin.

Steer clear particularly of the toddler meals/finger foods

July 30, 2022
Unprompted review

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