Mammoth Hire 

Recieved email re hire confirmation
Day the equipment was due I rang for an ETA to be eventually told they didn’t actually have the equipment available!
Waste of time and no customer service

Ordered for the 2nd may to 6th

Accepted my order and then my receipt was for the 6-9th may

All my patio materials have been delivered and I had to order a second set of equipment so I can complete the job

I booked a wallpaper stripper for same day delivery, paid an extra ten pounds to have it the same day only to find midway through the afternoon that there were no units available (despite the website showing on 0.2 miles away).

The only good point I will give Mammoth is the speed they refunded my payment - it was back in my account the next day

i needed to contact you to discuss a recent hire and to adjust my delivery. On line chat "we're not online right now , try later or we will email you with a response", no help at all. 6 hours later i received a Custer satisfaction survey, implying you have closed my enquiry. i tied the phone number listed on Google "unavailable". Out over £100, not been a good experience

Delivered as promised. I made a mistake on collection day but the driver was very helpful and sorted a few more days of hire for us, top service.

Cannot be trusted. Made online booking for a rotorvator and paid £5 extra for a right to cancel if not needed. Two hours later decided to cancel and phoned company and spoke to lady who accepted that I was cancelling she would deal with it Evidenced by my Skype Call Log. Then a few days later the rotorvator was delivered from a local sub-agent of a company described as National Tool Hire. NTH On calling NTH and speaking to their "Help Dept." I was told that I had not cancelled and that my money would not be returned. They denied any call from me despite my call log. They accepted that they had had a "general discussion" at some time with my wife. How cruel can you get when my wife had died 8 months before this transaction even started. So I placed my refund claim in the hands of Paypal Dispute Resolution, which NTH ignored. Paypal then refunded all my money. Excellent service from Paypal No apology from either Mammoth of NTH. NTH might be described as untrustworthy scoundrels.

Ordered a drill but they didn't have it on the day. I called which took me over an hour to get through to be told the company they use didn't have the drill and they where waiting to see if another company did.
Got a call at around 4pm to say they couldn't get the drill until 2 days later. I declined as I needed the item that day and asked for a refund, which the advisor said was fine.

I've not had any email confirmation of the cancellation and still not had my refund.

We initially had problem with the item ordered but once Ryan stepped in and dealt with our problem efficiently and professionally. Ryan is a good asset to the. O pony

The ladders were dangerous and my painter refused
to use them. The third of three lengths could not be
secured and therefore the height could not be obtained.
Fortunately I managed to hire a safe set from Jewsons
at short notice.
I do expect to be reimbursed as your ladders were not safe to use.

Wrong boom lift, too wide to gain access, lost 3 working days until a new one turned up. Boom lift and tower were supposed to be picked up on a certain day and wasn’t. Took over an hour to speak to a miserable member of staff.
Will not be using again.

Very helpful when we had a problem (because we didn’t no what we were doing)thanks

The equipment arrived on the required date and it worked very well. I would hire them in the future.

I waited 2 days for delivery and I still haven't received it. They're not serious

Was told on the morning of my hire start the equipment wasn't available. Over four hours later still waiting to hear about an alternative arrangement. Now in the middle of a project I need the equipment for, at least if I'd been told earlier I could have arranged an alternative myself.

Won’t be using them again. Booked an item for weekend and got a call Friday at 16:30 saying they could not honour booking.

The actual score is a big fat 0 we phoned to ask and confirm if our order would be arriving today as ordered and were told that we would get a call waited all day no call no delivery! Not good enough

Terrible service, at the very last minute they changed the delivery dates before closing their shop and then off for two days, no support, on Monday called them no response, emailed them no response, they seems like a scam, no idea how I can get my money back.

Quick and easy as they sort it out for me.

I needed a quick turnaround on a sameday collection and although the website said we could it advised once I signed up that I had to wait for confirmation.

They take the payment up front as well, so now I am chasing a refund....

Total scam. Working under two aliases national tool hire and mammoth hire. Customer service uses the same number. Says something is available in area you choose and takes payment before it’s confirmed, if you only need something for a day not worth it. They say if they’re able to get the equipment by 5 pm that day they are fulfilling their conditions. Make sure you keep cancellation option.