Mammoth Hire 

No delivery on specified date and then no communication or able to get hold of anyone to chase

If I had read the reviews on this company no way would I have tried to rent a tool, website stated the tool I was after was available for the sat morning I even paid extra to get it before 1pm, received an email saying tool I was after not available till midweek when I am away with work! Totally delayed the work

Tried to hire from you because it said the plant equipment was available but I was let down with it and your actually national tool hire where I was let down by them multiple times hence i came to you but your actually the same company .

I hired a floor sander through Mammoth, no information was supplied as to where I needed to pick up the hired equipment. I was not able to get I contact with Mammoth even tho they had charged me. Do not use this company, just go to a local tool hire in your area. Mammoth just calls them up and places an order on your behalf anyway whilst charging you extra.

The cement mixers were delivered as promised and everything seems to be working well .

Unable to meet my order in an acceptable timeframe. Had to cancel and go elsewhere. Got the same products for half the price.

Poor service communication, failed to deliver, although online booking said available for dates required. Request a full refund due to inability to provide tools purchasing, awaiting refund. Let me down on a large contract. 2nd time now. Will not be a 3rd

Although they did reimburse the money quickly, they messed up my work as there were not able to supply the hire good.

The product was not delivered on the agreed date with no notification that there was a problem.
Took a day off work to recieve the delivery which turned out to be a wasted day

very easy to arrange great range of products

This is now the second time your company, along with your subsidiary, National Tool Hire - has mishandled our order. The repeated delays, untimely communication, and disorganisation have caused serious disruptions to our operations.

As a small family-run business, we rely on timely and professional service from our suppliers. Your actions have not only disrupted our project schedule but have also damaged our reputation, leading our customer to question our reliability. This is completely unacceptable.

We have documented all the issues, correspondence, and the resulting impact on our business. I will be filing formal complaints with Trading Standards, the Ombudsman, and Companies House. I will also make our experience public in all the social media and review platforms to ensure other small businesses are aware of the risks of working with your company.

Your poor handling of this situation reflects a serious lack of professionalism and business ethics. While you may be a large company, your treatment of small businesses is deeply disappointing and far below industry standards.

If you are a small business, do not use this company - They don't really care.

Can not get hold of them by phone, WhatsApp, online chat.
Gave me options at checkout that weren’t needed for the aircon unit I hired so took money not needed.

The product did not turn up and it is impossible to speak to an advisor. I must of tried 10 times to use the chat online but I got ignored!!
No payment as of yet as been taken, thank god.
We have now hired from a company who deliver when they say they can!

Quick and efficient booking and delivered in good time.
Competitively priced.

very poor experience, I have not received my deposit back after 2 months of waiting. I will be instructing my solicitors. i have been on the phone for hours and don't get an answer.

I was unable to complete ID online. Your ID support emailed to ask for photo of me, passport and bank statement. I would then be directed to measly lace that had item available and if not refund. Have had no reply and was unavailable on phone. No refund. No roller.

EASY TO HIRE ON LINE AND DELIVERED ON TIME BY A FRIENDLY DRIVER

Hired some stepladders for on day collection from their Chester store. Processed it fully and received an e-mail confirmation but no collection e-mail. Don't know where the Chester store was as there was no details. Tried calling several times and couldn't get an answer. Eventually got an advisor on their live chat who said their supplier didn't have stock but they didn't even bother to let us know this. Terrible service all round in all honesty. Wouldn't use again.

A Most Impressive and Commendable Service Experience

I feel compelled to extend my sincerest commendation to Mammoth Hire for their exemplary service, which exceeded all expectations—even in the face of initially unfavourable assumptions.

Despite a less-than-ideal outgoing profile, which might have dissuaded a lesser company from engaging with the task at hand, the team at Mammoth Hire conducted themselves with the utmost professionalism, discretion, and efficiency. They not only rose to the occasion, but did so with a level of competence and courtesy that merits the highest praise.

The task I required was executed with precision and punctuality, and their ability to deliver under such circumstances speaks volumes of their operational excellence and dedication to client satisfaction.

It is indeed rare in today’s commercial landscape to encounter a firm so committed to restoring confidence and providing solutions with such gracious resolve. I would not hesitate to recommend Mammoth Hire to the most discerning of clientele, and I shall certainly engage their services again in the future.

Most gratefully

Recieved email re hire confirmation
Day the equipment was due I rang for an ETA to be eventually told they didn’t actually have the equipment available!
Waste of time and no customer service