I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called ba... See more
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Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone... See more
I wish i'd read the reviews here first before booking - lesson learned there. Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them... See more
A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24... See more
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Plant and Machinery Hire
About Mammoth Hire
Written by the company
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, United Kingdom
- 03330 384 944
- mammoth-hire.co.uk
Breach of guidelines
Scammers
Scammers, take your money then message you a couple days before asking for photo ID and then never respond.
We specifically asked for a certain day delivery, since I had no comms I called them the day before to confirm they were coming and they said they wouldn’t be able to, don’t use this company!
April 2, 2026
Unprompted review
Reply from Mammoth Hire
Hi Aarob,
I'm really sorry to hear about your disappointing experience with us – that's not the service we aim to provide, and I completely understand why you're frustrated.
We are always very clear at the point of booking that photo ID is required for all hires, for security and safety reasons, and unfortunately we can't release equipment without it. That said, it sounds like there was a breakdown in communication around your delivery date, and we’d like to look into exactly what happened with your order.
Could you please send your order number (and any other details about what went wrong) over to MyExperience@NationalToolHire.co.uk
Our customer experience team will personally review it and get back to you as quickly as possible.
You’ll also find our direct customer service phone number on your order confirmation and invoice if you’d prefer to speak to someone straight away.
We successfully complete many thousands of hires every month, but when things do go wrong (as rare as they are), we genuinely want the chance to put them right. I hope we can still turn this around for you.
Thanks for taking the time to leave your feedback – we really appreciate it.
Best regards,
The National Tool Hire Team
AVOID AT ALL COST
Issues from say one.
Was not delivered on expected date had to email 3 times to get an answer eventually was delivered 3 days late which cost me extra in labour.
I was told i would be refunded the days that i had lost, i did not receive a refund!
I have now emailed 6 times asking about my £500 deposit that has not been sent back although the digger went back in perfect condition. So i am now down £500 + £58 for late delivery. I have contacted their customer service now 9 times now in total with no response
I still receive no replies to my emails, i don’t believe this company is working with good intentions they will take any money they can get their hands on. AVOIT AT ALL COST!!!
March 9, 2026
Unprompted review
Reply from Mammoth Hire
Thank you for taking the time to share your experience – we’re truly sorry to hear how frustrating this has been for you.
We understand how disappointing it is to have a delivery arrive three days late, incur extra labour costs, and then face ongoing difficulties getting your promised refund and deposit returned. That’s not the level of service we aim to provide, and we’d like the chance to put this right for you.
We process many thousands of orders successfully each month and situations like this, although very rare, can sadly happen from time to time. To help us investigate and resolve your case as quickly as possible, could you please send your order number and any other details about your hire to MyExperience@NationalToolHire.co.uk
A direct phone number for our customer service team is also available to you on your original order confirmation or invoice, and we’re happy to speak with you directly if that’s easier.
We appreciate you bringing this to our attention and look forward to sorting everything out for you promptly.
Best regards,
National Tool Hire Team
Only put one star as does not allow 0
Only put one star as does not allow 0. Awful company avoid at all costs!!!!
April 1, 2026
Unprompted review
Reply from Mammoth Hire
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your disappointing experience and that you felt the need to leave such a low rating. We always aim to deliver excellent service, so this is disappointing to read.
To help us look into this and put it right for you, could you please send details of your order (including your order number) to MyExperience@NationalToolHire.co.uk
You'll also find a customer service phone number on your order confirmation or invoice if you'd prefer to speak with us directly.
We process many thousands of orders successfully each month, so situations like this are very rare, but we’d still like the opportunity to make things right for you.
We hope to hear from you soon.
Best regards,
The National Tool Hire Team
Don't waste your time and money!!
Don't waste your time and money with this company. Ordered an item for a set day. Later had a call a few days later to say they couldn't delivery the day i requested and would need to be the following week. Then received the item which was faulty after 4 days of use, and then refused to part refund me for the days it was faulty. All they care about is taking your money. No customer service and a nightmare to get hold of. I've now realised theres so many really good honest companies to hire from than this shameful company! Stay clear!!!!
March 18, 2026
Unprompted review
Reply from Mammoth Hire
Hi John,
Thank you for taking the time to leave your feedback – I'm really sorry to hear about the frustrating experience you had with your order.
I can see you had 8 interactions with our customer service team throughout the process, and that the item unfortunately stopped working on the very day it was due to be collected. I
also note that we did compensate you for that day.
I completely understand how disappointing it must have been, especially after the delivery was already delayed from your original requested date.
We process many thousands of orders successfully each month, but I appreciate that when something does go wrong and how it can leave a very poor impression.
That's not the standard we aim for, and I'm sorry we fell short in your case.
Hopefully you feel we have in some way put this right for you?
If you're open to it, please reply to this review or contact our team directly with your order number and we'll personally look into what more we can do to make this better for you.
We value your honest feedback and hope to turn this around.
Kind regards,
Bob Jones
Customer Experience Team
AVOID!!!
I ordered a digger for delivery on Friday. Was told over phone I could submit drivers license as proof of address. Emailed all required information across. Heard nothing back from them to say any issues. Phoned on Friday afternoon to check when it would likely be delivered. Was told order wasn’t processed and they would escalate to manager for same day delivery. Waited a hour or so then called back. Was told manager would phone. I then received a email to say ordered wasn’t processed because I hadn’t provided proof of address despite being told drivers license was appropriate. Still waiting on a refund.
March 27, 2026
Unprompted review
Yet to receive Aerator a week after initial Hire
Happy to take my money for the hire. I select a date. I get a call 1 day before the date advising "no aerators due to time of the year. We can deliver next friday."
I take a day off on the friday after already losing a weekend with a ton of soil on my drive. I receive an email, not a call to say:
Good morning,
Unfortunately we are struggling to get a hold of the Petrol Lawn Aerator for delivery today. We can continue to try and source & advise the earliest possible dates. Due to the time of year the suppliers do currently have wait lists and have been advising that is it best to check back in daily to see if they have had any kit returned.
Please let us know how you wish to proceed?
Kind regards,
Kelly
If you cannot source the tools, why are you taking money? Why are you promising dates? Why are you emailing people on the day or calling the day before with this sort of ridiculous excuse.
Avoid at all costs!
March 27, 2026
Unprompted review
still waiting for a refund of £300…
still waiting for a refund of £300 after 3 weeks of returning item in perfect condition
this is the worst company i ever dealt with by a mile
March 26, 2026
Unprompted review
1 star is too much!
1 star is too much!
**DO NOT ORDER THROUGH THIS COMPANY**
Booked and paid for same day delivery of a scaffold tower. When i opened a live chat a couple of hours later for an eta i received a snotty message informing me that i had just been sent a ticket by her colleague but wouldnt discuss anything with me.
The ticket advised it wasn't going to be a same day anymore but they could do a next day so i had to accept this but requested an early delivery which i was advised it would be. The next day came and a few hours in i called and started a live chat again, on the live chat i was apparently next in the queue for over 2hrs and i called several times, Natasha said she was calling the delivery team to get me an ETA and would get back to me, then i received another service ticket via email to say she had raised a ticket for them to reply to me. It has been 4 days now since this was ordered and i have had neither a response nor a scaffold tower delivered. I have emailed asking for a refund but my expectations are low on this. I have ordered another through B&Q.
March 19, 2026
Unprompted review
Took my money
Took my money, due delivery today. Absolutely no communication and a chatbot that doesn’t reply.
I want my money back!
March 23, 2026
Unprompted review
Ladder never arrived
I order a set of ladder 2 weeks in advance cost me 71 pounds, the ladder never turned up.
Made me look like a mug, I had to use the customers ladder.
Lost me 3 days of work.
I will never be ordering from this company again.
March 13, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Absolutely abysmal service
Absolutely abysmal service. It would be easier and after the amount of my time they have wasted, cheaper, to have boufht the tool I needed and arranged transport from one end of the country to the other. I would rather poke a rusty nail in my eyes than use this company again.
March 12, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Hired a chipper
Hired a chipper, didn't turn up. Quick to take your money, apparently will take a few days to return it. Certainly will not be using them again. Poor communication throughout
March 13, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Beware of hidden charges!
I wanted to hire but the website did not make clear VAT was to be added & also right at check out after entering all my details they added damage waiver for £16.00. + VAT. Not good enough. Be transparent about charges BEFORE checkout
March 10, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
Order never fulfilled
Rented a dehumidifier which never turned up. Still waiting for my refund a week later so have to go through my credit card company now to get refunded.
Definition of a scam company,.
March 4, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards MH Customer Service Team
There are an intermediary and do not…
There are an intermediary and do not have the equipment on site. I booked a stump grinder for two days couldn't return the grinder to a store so had to pay for an extra day and wait for it to be collected by the real tool hire company. Within the first minutes of using the grinder I clipped a car tyre as I tried to grind away a rootball. I immediately stopped to check the machine and noticed there was a tooth missing from the wheel. I couldn't use the machine after this. The tooth is a consumable part that gets replaced when it is worn down and cost in the region of £11. Mammoth Hire retained my full £200 deposit. Avoid at all costs and go directly to a genuine tool hire company.
February 23, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan.
Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further.
Please remember to include your Name and Order Number.
Regards
NTH Customer Service Team
Absolutely atrocious service
Absolutely atrocious service. Placed an order on Friday for the same day collection of the tool needed. Paid £17 extra to do so, after all the add ons the bill came up to nearly £200 for a tool that allegedly cost £70 to hire. Got an email confirming order with aline ‘non refundable’ at the bottom of it. They never confirmed the address where the order was meant to be collected from, they never been in touch to say it can be collected. Friday went by and after 4 o’clock (they allegedly close at 5), I requested a full refund as it was clear it wasn’t happening. But how to request a refund when a company does not have a phone number, their live chat is run by a bot and they still have not responded to my email asking for Money back until Monday evening?
I only now looked at trust pilot and google reviews and no wonder everyone is messaging here, as they cannot get through anywhere else to get their money back. The company is a scam and a waste of time - making you believe you will complete the jobs you had planned in time, where they have no intensions of even letting you hire the tools.
AVOID AT ALL COST
March 2, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further.
Please remember to include your Order number.
Regards MH Customer Service Team
Cowboy company DO NOT USE EVER!
Cowboy company DO NOT USE EVER!!
HORRENDOUS hidden fees, on first views there stuff for hire looks reasonable priced.. then you get to the nit and gritties. 500 deposit On top of your hire. "Free delivery" extra £50, insurance, waiver fees, VAT not included.. WAY OVER 3 times the price you see at the very start..
NEVER EVER EVER USE THESE JOKERS. THEY ARE GOING OUT OF BUSINESS FOR A REASON!
March 2, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards MH Customer Service Team
Long unjustified deposit retententionand poor Comms
Mammoth or National Tool Hire retained my deposit of £500 for over 6 weeks AFTER return of the hire! Contact is by online chat only and is sporadic at best.
When they eventually responded to me this was repeatedly claimed return of deposit was 21 WORKING days as in their T&Cs and was because suppliers often did not invoice them for some time and they needed to ensure there were no damages/charges etc. Which I get, however the supplier (MKM in Perth, who were excellent and ill go directly to them next time) told me they had invoiced Mammoth the day after the return.
The inefficiency of Mammoth Hire should not be a reason to retain a deposit for such a long time. And electronic communications has its place but when there is a problem there needs to be a method of speaking to customer service or at very least improve your online chat timescales
January 4, 2026
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards MH Customer Service Team
Took my money and then went silent
This is a very unusual experience.
I placed an order for tool hire on their website and paid. I then received no confirmation after I paid.
I tried to contact them but the only contact is a so-called 'Livechat' which is just a bot and so AI [was there ever such a misnamed technology?] just sent me round in circles. as it kept asking for an order number which I did not have as I had no email confirmation!
Finally I got connected to a person by entering in the ‘Livechat’ "but i have no order number" [gold star for AI]
They identified the order and said they would not honour the contract unless I provided ID documents which I do not have! I pointed out you can't create a contract [they took my money] and then change the terms. The 'Livechat' then went silent. I then received an email with no order number saying "Thank you for placing your order with us.
"Before we can begin to work on your order, we would require some online ID verification from you. Please follow these instructions" with a link at the bottom to 'raise a ticket'. The link is broken, so once again I am plunged back into internet darkness - no contact details, no response yet they have my money. I was then referred in the Livechat to the 'Terms and Conditions' page of their website which refer to providing satisfactory ID - but this was not part of the online contracting process before I paid: extraordinary! This back and forth online took me an hour before finally they agreed to give me a refund. I finally got an email from 'Denise' [gold star for Denise] with full details in case this promise in a LIvechat proved to be valueless. Just as a footnote, do not be seduced by their prices as the hire cost more than doubled once they added on, like RyanAir, various non-negotiable extras. I do not recommend this company as, if there is a hitch, it is a nightmare trying to sort it out. Nul points for customer service.
Update - I did receive a refund, but with £10.57 deducted as I had "cancelled the reservation". I complained about this and was told that as I had elected to take out cancellation insurance I had agreed to pay £10.57 if I cancelled. Unbelievable! After another round of emails they have agreed to refund the full amount. So, in fairness to Mammoth, I did get a full refund but they made it as difficult as it could possibly be and I would not have succeeded if I had been less persistent. This is not how online ordering should be, nor how customer care should be conducted.
March 1, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. MH Customer Service Team
Absolutely ridiculous company to deal…
Absolutely ridiculous company to deal with. Not interested in customer care and dealing with errors. Do not use them. I've reached out multiple times with no feedback and no word on my deposit. Already messaged their email they post in their replies too.
February 20, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards MH Customer Service Team
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