I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called ba... See more
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Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone... See more
I wish i'd read the reviews here first before booking - lesson learned there. Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them... See more
A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24... See more
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Plant and Machinery Hire
About Mammoth Hire
Written by the company
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, United Kingdom
- 03330 384 944
- mammoth-hire.co.uk
Breach of guidelines
No deposit refund
No deposit refund after several promises. It's been over 60 days. They don't allow you to speak to anyone in accounts or management. My guess is they're going out of business and have got their heads in the sand.
Money claim will be processed online today.
February 20, 2026
Unprompted review
Reply from Mammoth Hire
Hi, Please drop us a message at MyExperience@nationaltoolhire.co.uk where I will be able to assist you further. Please include your order number.
Regards
Mammoth Hire Customer Service Team
Absolutely terrible from…
Absolutely terrible service from Mammoth Tool Hire.
They supplied a faulty digger and a roller that was not what we ordered — it was far too large for the intended job and completely unsuitable for the site. This immediately caused delays.
We were told an engineer would attend within the hour to repair the digger — no one turned up. We were then promised an 8am engineer the following morning — again, no one showed. I am still waiting.
As a result, we have now lost two full days of site work, costing us both time and money. Communication has been just as frustrating — it’s almost impossible to get hold of anyone unless you sit on web chat or stay on hold for over an hour.
Save yourself the stress, time and money — do not hire from this company.
February 17, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
We will of course feed back to the Depot who you were in contact with.
Regards Mammoth Customer Service Team
Having hired and returned a mini digger…
Having hired and returned a mini digger earlier this year with no damages, we have been waiting for the return of our £500 deposit minus fuel used, after many attempts and promises via live chat and e-mail (Dean Conroy, Manager) we have still nor recieved our deposit this is well beyond the 21 working days advised about on llive chat. Item returned 8th Jan 2026.
January 8, 2026
Unprompted review
Reply from Mammoth Hire
Hi John, a response was sent to you yesterday via email. Please drop us a note if you haven't received the message. MyExperience@Nationaltoolhire.co.uk and we can assist you further.
Regards
NTH Customer Care Team
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Tool Hire Customer Service Team
Terrible
Terrible, incompetent service DO NOT USE THEM
Hired a log splitter and paid for priority service. Contacted them the day before delivery and was told that delivery would be between 800-1330. They didn’t turn up!!! At 1308 I got an email referencing my order saying my “first fix nail gun” was not available…I’d ordered a log splitter. No contact number on the website….huge red flag for incompetent service. Online chat has not answered my requests for money back. Please do not use, they don’t turn up and do not answer requests for your money back…it’s all a con
Took 1 hour 15 mins to get a response on Live Chat. Impossible to contact. Let see if they actually credit me back. Absolutely avoid.
February 6, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
Regards Mammoth Customer Service Team
Shambolic
Shambolic- There motto is "Trade Tool & Plant Hire - One Call Does It All" & they don't even offer a phone number, very dodgy
February 2, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards MH Customer Service Team
Failed to deliver my order at all
Failed to deliver my order at all. Not being able to complete my loft insulation
January 21, 2026
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Customer Service Team
Unreliable, not worth the hassle
I was charged a £30 change of booking fee for a floor sander hire that ultimately did not go ahead. While the hire cost was refunded, the company has refused to refund this fee, despite no service being provided.
Having booked days off work for this, it’s beyond disappointing and frustrating. My booking fee being refunded should surely been seen as the minimum compensation for having days wasted.
Customer service repeatedly relied on “company policy” rather than addressing the fact that the hire never took place. Charging and retaining a fee for a service not received is unreasonable and, in my view, not consistent with consumer rights.
A disappointing experience and poor handling of a straightforward refund.
January 23, 2026
Unprompted review
Reply from Mammoth Hire
Hi Sophie, Could you please drop me a message at MyExperience@nationaltoolhire.co.uk. I will look into this further.
No show delivery
Ordered a ladder to be delivered today but after no communication by 1530 when I had paid for express delivery by 1300, I contacted them to be told it wouldn’t be coming. Not a dependable business model.
January 21, 2026
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
Regards NTH Customer Service Team
Terrible service – wasted time, money, and endless frustration
I booked a sander hire through Mammoth Hire’s website, believing I was booking for the same day, 2 January 2026, for a weekend hire. I paid in full upfront by Mastercard (over £255). I received no clear confirmation of the delivery date.
When I didn’t receive confirmation that the sander would arrive on 2 January, I contacted the company via their Zendesk live chat to ask whether it was arriving that day and to request additional sanding discs. I received no reply. I also tried calling them and stayed on hold for 1 hour, 17 minutes, and 16 seconds (position 9 in the queue) without anyone answering before I was forced to hang up.
On 3 January 2026, believing the hire was meant for the previous weekend and had not happened, I emailed to request a refund. I received no response. On 8 January 2026, I contacted them again, asking either for my money back or to reschedule the hire for the following weekend. Again, no reply.
Only on 9 January 2026 did Mammoth Hire finally respond, stating that the booking had actually been made for that day and that weekend. When I immediately tried to cancel, they refused and said no refund would be given, despite the fact that I had contacted them multiple times before this date by email, Zendesk, and phone to cancel or get my money back.
They then forced the delivery for 9 January, leaving me with no realistic option, as they were threatening to keep the full payment and even charge more for any change. Even worse, the sander did not arrive at all, meaning I wasted an entire weekend waiting for equipment that never showed up.
As a result:
I lost a huge amount of time
I experienced significant stress and frustration
I am still out of pocket, with over £255 blocked
I never received the equipment I paid for
This is completely unacceptable. The company ignored timely cancellation requests, failed to communicate, refused a refund, forced a delivery date I did not want, and then didn’t even deliver the sander. This feels unfair and contrary to basic consumer protection principles for online purchases.
I would strongly advise others to avoid Mammoth Hire unless they want to risk losing their money and their time.
January 9, 2026
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire Customer Service Team
Could not supply the equipment ordered
Could not supply the equipment ordered. Wasted a day waiting for it.
January 3, 2026
Reply from Mammoth Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards Mammoth Hire Customer Service Team
The machine didn't work & I found it…
The machine didn't work & I found it impossible to contact you about it.
January 1, 2026
Reply from Mammoth Hire
We are really sorry to hear that your experience with Mammoth Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth HIre/NTH Customer Service Team
Delivered on time
Delivered on time by a very courteous person great service.
But after contract time tower was left at our house for greater than 5 days causing a great deal of inconvenience having to lock away for security reasons. Contacted hire company but got very oor response. Will not use again.
January 5, 2026
Reply from Mammoth Hire
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards Mammoth Hire Customer Service Team
We did not receive the ladder even thou…
We did not receive the ladder even thou we paid priority delivery
January 4, 2026
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
I received a non-functional machine
I received a non-functional machine, and reaching out to someone for assistance was impossible, yet you've managed to organize a replacement at a time that is inconvenient for me.
December 31, 2025
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was efficient
The hiring process was efficient, and even though it was clear they were merely brokers passing orders to actual plant hire firms, as long as it functioned well, it didn't seem to matter. However, retrieving my £500 deposit has been a frustrating ordeal; two months after returning the equipment, I haven't received any refund. Despite receiving a statement of the amount due and cheerful replies from what seems to be an AI support email, the money hasn't come through despite numerous follow-ups and promises of soon. Not recommended.
December 28, 2025
Unprompted review
Reply from Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
The hiring process was seamless
The hiring process was seamless, even if I discovered they were simply intermediaries forwarding orders to actual plant hire companies. As long as it functions properly, it doesn't really matter.However, the struggle to retrieve my £500 deposit has been frustrating. It's been two months since the equipment was returned, and I haven't received any refund. Although I've received statements showing the amount due and cheerful responses from the support team, likely AI, there's still no money despite persistent follow-ups and endless promises of an imminent return.Steer clear.
December 27, 2025
Unprompted review
Reply from Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth Hire/NTH Customer Service Team
Stair scaffolding too big for stairs, refusing refund
Diabolical customer service and misleading product description. We ordered indoor scaffolding for stairs, obviously checking the size. The scaffolding delivered was too wide for normal size stairs and we had it picked up for return 30 minutes after arrival. Contacted customer service for refund and after two weeks received a reply showing a supposed little clip from their small print ( which I still haven't found) stating they cannot guarantee size of any products delivered. DO NOT HIRE from this firm.
December 15, 2025
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Avoid
The actual hire process went smoothly and although it became evident that these guys were just a sales agent passing your order on to 'real' plant hire companies, so long as it works, who cares, right?
Getting my £500 deposit back is an ongoing nightmare though, two months since the equipment was returned and I have yet to get a penny back. Had a statement of how much is owed, always a chirpy response from a (probably AI) support email, but money none despite lots of chasing and lots of promises of 'soon'.
Avoid.
October 26, 2025
Unprompted review
Reply from Mammoth Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. If this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards Mammoth/NTH Customer Service Team
very bad experience with this company
very bad experience with this company, I tried to rent three times a ladder and there are always an error, the order never arrived on the agreed date or time, even after paying extra for urgent delivery(before 1 pm).
the third time it still didn't arrive, and they marked it as the costumer's fault. They wanted to charge extra.
December 20, 2025
Unprompted review
Reply from Mammoth Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards Mammoth/NTH Customer Service Team
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