Mammut Uk Reviews 8

Shameless company , that offers Zero support to Loyal Customers .
When you pay hundreds of UK Pounds for a “Hard Wearing” mountain jacket , that the membrane de-laminates in under 2 years of light use - You know you have been ripped off !

Every effort to communicate with this company results in ”Dead-End” links , false email address , “Customer Services” that do NOT Respond , along with a plethora of returned enquiry forms ( as link does not work).

Avoid this company unless you have a magical access to their customer services .
Or more money than sense .

Sub-Standard workmanship that’s traded as the “best”.

Shower of Charlatans

I've had 2 pairs of Mammut walking boots. They have both been very comfortable, but in both pairs the upper has worn out very quickly, resulting in loss of waterproofing and actual ripping on the toe crease. Note at this stage teh sole had hardly worn at all. I emailed Mammut UK with pictures and a detailed explanation - but got no response at all. Potentially great product ruined by poor quality materials and zero customer service.

I regret ever buying these shoes. After a single forest walk, the front of the right shoe got punctured, making the Gore-Tex lining completely useless against rain. I had to tape the shoe with duct tape just to keep going.

It only got worse from there:
• After 700 km of walking, the soles were already heavily worn down.
• After first forest walk there was a puncture that made Gore-Tex useless.
• By 1500 km, the shoes were outright dangerous — I was slipping on most surfaces.
• Shortly after, the sole of the other shoe wore through completely, leaving a hole at the bottom front and destroying the waterproofing on the left shoe as well.

To make matters worse, Mammut’s customer support was slow, unhelpful, and frustrating. It took me 3 months of back-and-forth just to get back 60% of the purchase price.

This was the most expensive pair of shoes I’ve ever bought, and also the worst. They lasted barely 7 months before becoming unusable. For comparison: my old Salomon shoes lasted 6 years and over 5000 km, cost half the price, and are still in better condition today.

Mammut’s quality has become an abomination — worse than Decathlon, despite charging a premium price. Honestly, I don’t think I will ever trust Mammut again. Enshitification at its finest.

They take your money but when it comes to delivering the trainers….the package got lost. It stated clearly on the tracking site that it was not delivered. So I contacted customer service and I received and emailed where I was asked to complete a “ honesty letter called Affirmation of oath where they ask for my id/passport number. I don’t see a reason or a right for these ppl to ask for ID num.

Also I purchased a water bladder that only lasts about 5 months in which was used about 10 times before becoming faulty.
I contacted the warranty team to which I received a reply that stated….their system is being maintained therefore I won’t hear from them for 4 to 5 weeks. So I’m stuck with a faulty bladder that’s a pain to use

100% scam ! Do not go near this Buisness

Scam site DO NOT BUY

Illegitimate website not affiliated with Mammut

its a scam site