Mammut Sports Group Reviews 14

Bad customer service.

Had a few seams gone loose on a gore tex jacket about 4 months after end of guarantee.

Sent the jacket in for repair. Had to wait more than 3 months until I got the jacket back.
3 weeks later invoice came. Not that high, but: no goodwill for a product that is not usable after only 4 months after end of guarantee but also ridiculous long repair time.
Will never buy Mammut clothing again.

I regret ever buying these shoes. After a single forest walk, the front of the right shoe got punctured, making the Gore-Tex lining completely useless against rain. I had to tape the shoe with duct tape just to keep going.

It only got worse from there:
• After 700 km of walking, the soles were already heavily worn down.
• After first forest walk there was a puncture that made Gore-Tex useless.
• By 1500 km, the shoes were outright dangerous — I was slipping on most surfaces.
• Shortly after, the sole of the other shoe wore through completely, leaving a hole at the bottom front and destroying the waterproofing on the left shoe as well.

To make matters worse, Mammut’s customer support was slow, unhelpful, and frustrating. It took me 3 months of back-and-forth just to get back 60% of the purchase price.

This was the most expensive pair of shoes I’ve ever bought, and also the worst. They lasted barely 7 months before becoming unusable. For comparison: my old Salomon shoes lasted 6 years and over 5000 km, cost half the price, and are still in better condition today.

Mammut’s quality has become an abomination — worse than Decathlon, despite charging a premium price. Honestly, I don’t think I will ever trust Mammut again. Enshitification at its finest.

I had returned a product purchased almost 20 years ago, produced under the brand Raichle which they have overtaken years ago. The repairs i have requested were rejected previously as "undoable" by other local companies. I had no hope as i contacted Mammut, and was about throwing away very high quality almost unused Pair of shoes. They accepted to take them back and did a first quality job. // Well downsides here: The communication with their customer service was very complicated, as my customer rep changed with every single email, and there were so many misunderstandings. Their internal organisation and information flow is a "cute disaster". One department is not aware of whats happening in the other. Deliveries, arrivals, confirmations... in both direction became a hell lot of chaos :))) (but in contrast to older reviews i read here: it was FAST. in this regard they obviously improved a lot) All of this has cost both sides double the amount of time, but they remained always friendly, helpful and in good mood. (that counts !) at the end of the day, all went well and the product i received looks well done. I strongly assume the job was done professionally and will keep as well. I wished i could give 5 stars, But this would only contradict my statements here. I am confident they will handle the issues and their customer relations services will continue developing as professional as their craftsmen already are. Thanks !

I wish i had read trustpilot before placing an order, this might be one of the worst rated companies ive ever used. So about Mammut, well what a completely unnecessary display of monumental incompetence and disgraceful customer service. This dire excuse of a company sent my items using GLS and DHL 2 sets of initials that will forever put me off buying from any company that displays them and you should avoid them too. Mammut told me that their shipping had 'accidentally sent my items to spain' instead of the UK (apparently) before returning them back to mammut, mammut also stated that an immediate refund would be made, but days after and no such refund has been made, I asked them to let me know by email once they had made the refund. They then sent another email reply stating they will now only make a refund once they have the items back. Now I understand this is the process on a regular returns policy but when they have shipped the stuff to the wrong country themselves and their shipping agent has already returned the stuff according to mammut, what are these 'people' doing other than adding fuel to their own fire? What are they trying to gain by forcing me to wait until they have concluded their own farce before returning my payment. This is entirely of their own making and it will be interesting to watch this company spiral down the proverbial plughole over the coming months and years.This is definitely a company to avoid, a filthy skidmark of a company you should avoid displaying on your gear. Interesting they decided on using an extinct animal to represent them as they are sure to go the same way eventually. Perhaps sacking the entire UK staff would be a good start and delay the inevitable extinction.

I have owned a pair of secondhand mountaineering boots from this company. I really liked them, it was super comfortable and seem to have good quality.
After 2 years of intensive and not always appropriate use, the outer soles came off. It is absolutely fine with old boots.
Since i really liked it i wanted to send it for repair. After waiting weeks for an answer they sent me an address in Germany where i should send it. I have sent the shoes, but it was impossible to stay in touch with the customer service - it took about 3-4 weeks each time to get an answer. They did not pick up my boots at the local post office and it was sent back to the address (where i don't live anymore). Now the boots are waiting to be picked up in Iceland, and i even have to pay duty tax for them... It was already expensive to send from Iceland. Because of this experience i will not purchase anything from this manufacture anymore. My boots are not just unfixed but also lost thanks to them.