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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as soft, warm, and lightweight. Many people appreciate the comfort and coziness these items bring, with several noting how well they suit different sleeping preferences. The ordering process is frequently highlighted as easy, and the delivery service is consistently described as fast and efficient, with good communication regarding shipping updates. However, some customers were not happy with the customer service, mentioning unhelpful or rude responses to their queries and issues. A few people also experienced problems with product sizing not matching descriptions or with items showing manufacturing defects after washing.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the softness, warmth, and... See more

Quality

Users describe positive interactions with quality, frequently praising products as beautiful, soft, and... See more

Delivery service

Clients share positive opinions on delivery service. Customers frequently praise the speed and efficiency of... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more

Company replied

Rated 5 out of 5 stars

The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more

Rated 5 out of 5 stars

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more


Company details

  1. Bedding Store

Written by the company

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Manchester Factory from our family…WOOF

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know their products and give sensible advice. Living on a farm has been quite a trial this Winter as it feels colder than other years. Thanks from the whole family......WOOF!!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

The snuggle fleece is AMAZING.

The snuggle fleece is AMAZING.
I don’t know if the winters are getting colder, or if I’m just becoming less tolerable as I get older; but this definitely helps with an extra layer of warmth and comfort.
It looks super cute on my bed too.
I have a double bed and I sized up to a queen, and it’s perfect.
My cats also approve that it is warm and snuggly.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Just the Best

Just the Best. Ive had many quilts over the years and this is absolutely fabulous. Warm, soft, keeps its shape. Havent washed it yet.
I have a queen bed and bought a King size quilt. Great overhang.
SO good I have bought a second one in a different color.
You wont be disappointed. Buy one or two

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I love this blanket

I love this blanket. It’s so warm and cosy. Exactly as described. Bought another for my daughter and then my sister bought one. Highly recommend

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Love a light weight fluffy blanket

I really don’t like a doona covers and in winter i do like a fluffy blanket. I brought one and loved it so much - I brought one for my mum who has arthritis and needs warmth but not weight. Very very happy

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love this product!

Love this product! These are THE best sheets I've ever slept in. Luxurious and so soft and warm. I would highly recommend. And they were delivered with good communication from ManchesterFactory. Very, very pleased with overall service and product. ❤️

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company …

I have bought a number of items from Manchester Factory and I have to say I have been more than happy with all of them. They sell great quality products at really affordable prices and provide great service as well. I love to support small family businesses and I have absolutely no problem recommending them.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

The best experience in buying Manchester

I have purchased many products from Manchester factory. My latest purchase has been the snuggle fleece comforter which I am very happy with. It is very warm and very light and it’s also easy to wash.  I find their service and their delivery very prompt. 

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Super Toasty.

We bought a grey blanket, thinking we would still need a doona. Well I’m pleased to say that one blanket is definitely warm enough. They are so toasty on these cold winters nights. We loved it so much that we bought a second one. I highly rate these and I’m not affiliated in any way at all. Just do yourself a favour and buy one. They are truly amazing. Also they wash really well. Can’t get better than that.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Debi Bella

This is my favourite linen store to purchase all my linen! I totally love the quality of there products! I buy my family, linen from Manchester factory, for their birthdays and for Christmas and everyone loves them! I have seen recently online that Manchester factory has got some really bad reviews but I am happy to say that must be all false, because I have bought at least a dozen pieces from them and everything has been of the highest quality! So please disregard what you read online because it is not very kind and it does not reflect the quality of the products and the great customer service of Manchester factory! And I would just love to mention that the best time to shop with Manchester factory is when they have their Sales on because everything is a lot cheaper, but with the same outstanding quality! Kind regards, Debi Bella💜💜💜

July 8, 2025
Unprompted review
Rated 4 out of 5 stars

Much better than what I thought would buy again

I was really unsure about this because of the photographs. When I received it I bought three a King and two King singles. They are incredibly warm. I’m in Toowoomba where the temperatures can get -7 and I have two large cats who are long haired doona covers have been the bane of my existence. After I got these cats. I find that with these the hair doesn’t stick to it and if I’m in a hurry, I can vacuum them. I really do enjoy them for the price.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Love Love Love

Just love my comforter as it's so snuggly and warm . Looks great on my bed and the perfect size (normally would buy king for my queen but no need to with these). My daughter loves it so much that I have bought her one as a surprise and decided to get myself a second one in plum too .
Manchester factory keep in touch and let me know when I can expect my order to be delivered , and customer service are quick to respond to any queries you might have .
A great service and excellent well made product.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

KING SIZE SNUGGLE FLEECE

Recently purchased a black velvet touch Morgan and Reid snuggle fleece.
My only complaint is now I am finding it difficult to get out of bed! 😉
It is so deliciously warm and comfortable.
I have now ordered a second in the new plum/purple colour.
Fast delivery and great value. ❤️

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products at great prices, good customer service as they answer questions promptly. My go to place for bedding

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love my fleece comforter

Great range of products. I ordered the Morgan and Reid snuggle fleece comforter and absolutely love it. I got in charcoal colour. It's so plush and warm, it's the only blanket I am using this winter. Customer service was also very helpful.

July 1, 2025
Unprompted review

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