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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as soft, warm, and lightweight. Many people appreciate the comfort and coziness these items bring, with several noting how well they suit different sleeping preferences. The ordering process is frequently highlighted as easy, and the delivery service is consistently described as fast and efficient, with good communication regarding shipping updates. However, some customers were not happy with the customer service, mentioning unhelpful or rude responses to their queries and issues. A few people also experienced problems with product sizing not matching descriptions or with items showing manufacturing defects after washing.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the softness, warmth, and... See more

Quality

Users describe positive interactions with quality, frequently praising products as beautiful, soft, and... See more

Delivery service

Clients share positive opinions on delivery service. Customers frequently praise the speed and efficiency of... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more

Company replied

Rated 5 out of 5 stars

The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more

Rated 5 out of 5 stars

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more

Rated 1 out of 5 stars

Terrible experience, better to buy from Amazon for drop shipped poor quality Manchester. Item pilled and not as described. Refund request ignored until ACCC involved. Refund has been given but less G... See more

Company replied

Rated 5 out of 5 stars

I've bought 2 sets of micro sheet sets they are simply beautiful soft warm lightweight 😍 adore them Plus a comforter it's amazing light so so soft highly recommended them 100 stars 🌟 from me

Rated 5 out of 5 stars

I have bought a number of items from Manchester Factory and I have to say I have been more than happy with all of them. They sell great quality products at really affordable prices and provide great s... See more

Rated 5 out of 5 stars

im a hottie sleeper and hubbie is a cold sleeper we have tried several covers from duvet to blankets and one way or the other im hot he is cold so we brought one of these blankets .Well it was a life... See more

Rated 5 out of 5 stars

Just love my comforter as it's so snuggly and warm . Looks great on my bed and the perfect size (normally would buy king for my queen but no need to with these). My daughter loves it so much that I... See more

Rated 5 out of 5 stars

Recently purchased a black velvet touch Morgan and Reid snuggle fleece. My only complaint is now I am finding it difficult to get out of bed! 😉 It is so deliciously warm and comfortable. I hav... See more

Rated 5 out of 5 stars

I purchased a bedspread before Christmas, to have something a bit lighter on my bed over summer. It is very well made and looks amazing on my bed. They were extremly easy to deal with and had very fas... See more

Rated 5 out of 5 stars

The snuggle fleece is AMAZING. I don’t know if the winters are getting colder, or if I’m just becoming less tolerable as I get older; but this definitely helps with an extra layer of warmth and co... See more

Rated 5 out of 5 stars

I love my new coverlet with its muted colours. The quality is excellent, and navigating the website was super easy. Delivery to NZ was fast and efficient, communication from customer support was clear... See more

Rated 5 out of 5 stars

Great range of products. I ordered the Morgan and Reid snuggle fleece comforter and absolutely love it. I got in charcoal colour. It's so plush and warm, it's the only blanket I am using this winter.... See more

Rated 5 out of 5 stars

I bought mine last winter. It's so light I kept waking up because I thought I should be cold. I wasn't, and I've gotten used to such a light bed covering. It's warm even on the coldest winter night.... See more

Rated 5 out of 5 stars

Really happy with coverlet - so beautiful and perfect to sleep under in Brisbane. Bought one for my Queen and one for child’s kings single - KS is more like a double and just too wide. Bought three co... See more

Rated 5 out of 5 stars

Love this product! These are THE best sheets I've ever slept in. Luxurious and so soft and warm. I would highly recommend. And they were delivered with good communication from ManchesterFactory. Very,... See more

Rated 5 out of 5 stars

We ditched our quilt to purchase one of their snuggle fleece comforters at the start of winter. My son would kick the quilt off and it kept getting lost inside the cover. I’m so so so happy we m... See more

Rated 5 out of 5 stars

This is my favourite linen store to purchase all my linen! I totally love the quality of there products! I buy my family, linen from Manchester factory, for their birthdays and for Christmas and every... See more

Rated 5 out of 5 stars

I bought a beautiful soft coverlet and two pillow covers from Manchester Factory about a month ago. The goods arrived promptly and well packaged in pristine condition. I love this coverlet. It is p... See more

Rated 5 out of 5 stars

I have purchased numerous products off Manchester Factory and they have been of best quality, Service, price and delivery have all been great. Yes I will buy off them again. Ha ha I probably need t... See more

Rated 5 out of 5 stars

Very satisfying dealing with Manchester Factory. Sheets were as advertised and good quality. Delivery was quick and seamless. Excellent service and product at a great price.

Rated 1 out of 5 stars

I bought a queen doona cover but the picture was different colour tried many times to send back asked for an address but never got it you did send me information to return but didn't go through

Company replied

Rated 5 out of 5 stars

Ordering was easy. The two comforters are absolutely beautiful! Particularly the Jungle green colour. Both are extremely comfortable and light weight which my husband and I both love.

Rated 5 out of 5 stars

Best comforter ever, it's light weight very warm love the pillowcase they are warm and snug, I love the fact it's Australian made and owned, delivered super fast, after buying it, I even went back to... See more

Rated 5 out of 5 stars

Easy to order and fast delivery, best of all was taking the doona off for the last time and putting my soft and cosy comforter on the bed, bliss!

Company replied

Rated 5 out of 5 stars

Easy website to navigate and lots of options. I was kept in the loop about shipping and given updates. Didn't wait long for my package to arrive.

Rated 5 out of 5 stars

I bought the queen size comforter. And it’s so soft and comfortable. I love it. I would recommend this to anyone. I love comforters. As I hate fighting with doona covers.

Rated 5 out of 5 stars

We bought a grey blanket, thinking we would still need a doona. Well I’m pleased to say that one blanket is definitely warm enough. They are so toasty on these cold winters nights. We loved it so much... See more

Rated 5 out of 5 stars

Just the Best. Ive had many quilts over the years and this is absolutely fabulous. Warm, soft, keeps its shape. Havent washed it yet. I have a queen bed and bought a King size quilt. Great overhang... See more

Rated 5 out of 5 stars

I have purchased many products from Manchester factory. My latest purchase has been the snuggle fleece comforter which I am very happy with. It is very warm and very light and it’s also easy to wash.... See more

Rated 5 out of 5 stars

I love this blanket. It’s so warm and cosy. Exactly as described. Bought another for my daughter and then my sister bought one. Highly recommend

Rated 5 out of 5 stars

This is an honest and true statement by myself and now my husband and 2 daughters I took a gamble on your product and my god it paid off. I am so thankful it’s like a meal that hits the spot. It... See more

Rated 5 out of 5 stars

Great products at great prices, good customer service as they answer questions promptly. My go to place for bedding

Rated 5 out of 5 stars

I bought the lavender colour blanket, and it is an absolute dream to sleep with so soft, warm and cosy! The colour is so pretty! My cat & dog also love lounging on top of it. it's the best blanket in... See more

Rated 5 out of 5 stars

I really don’t like a doona covers and in winter i do like a fluffy blanket. I brought one and loved it so much - I brought one for my mum who has arthritis and needs warmth but not weight. V... See more

Rated 5 out of 5 stars

So easy to order, quick delivery and very happy with my 4 summer comforters. Amazing special.

Rated 5 out of 5 stars

I absolutely love mine so much that I purchased a couple more for my family, excellent quality and fast shipping and delivery, will definitely purchase again 🙂

Rated 4 out of 5 stars

I found these comforters on Facebook then checked the website out. The comforters are beautiful however I should have looked into them a bit more before purchasing. The company was excellent in k... See more

Rated 5 out of 5 stars

Absolutely so easy to deal with and products as promised, good postage time. Will shop again.

Rated 2 out of 5 stars

Not impressed overall. Fast delivery but I ordered king sheets and got mega king which I've received from them before and let it go, so I knew they were ridiculously big and top sheet drags on the f... See more

Company replied

Rated 1 out of 5 stars

I have purchased 2 of the same items from the Manchester Factory. One for my self and one for a friend as I am happy with the product & left a lovely review. However after the second wash of mine I no... See more

Company replied

Rated 5 out of 5 stars

Love love love the product Exactly what it says it is and the whole buying process was quick, easy and amazing!

Rated 5 out of 5 stars

This is the second in the gingham range I have purchased and I love them.They look so smart on the bed.The weight is light so not to hot for the summer.For the winter they will be toastie warm.In fa... See more

Rated 5 out of 5 stars

I got one to go on our bed. LOVED it. Got one for each of the adult kids. They LOVED them. Just ordered another for my son’s rooftop camper! Lightweight, warm, snuggly!!

Rated 4 out of 5 stars

I purchased a "Calm Lavender" Snuggle Fleece Comforter Set last month and put it on our bed, with flannelette sheets 5 days ago. To say I'm in heaven, is an understatement! The comforter is so warm an... See more

Company replied

Rated 4 out of 5 stars

Quick delivery. Loved the Sage Green colour. Unfortunately, the snuggle fleece comforter was too warm and heavy for me. I was worried it wouldn't be warm enough as a single layer. Mid Nth Coast NS... See more

Rated 1 out of 5 stars

Bought a product and after washing it I sent it back as the filling inside the coverlet had moved and was loose. I also bought the euro pillow as a set to match and sent everything back. Custom... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Ordering was easy. The two comforters are absolutely beautiful! Particularly the Jungle green colour. Both are extremely comfortable and light weight which my husband and I both love.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a queen doona cover but the…

I bought a queen doona cover but the picture was different colour tried many times to send back asked for an address but never got it you did send me information to return but didn't go through

July 7, 2025
Unprompted review
MF logo

Reply from MF

Hi Susan,

Thank you for your feedback and for letting us know about your experience.

To assist you further, could you please provide your order number or the email address used for your purchase? This will help us locate your order and confirm you ordered from us, so we can resolve this for you as quickly as possible.

We want to ensure you receive the right support please reply here or contact us at support@manchesterfactory.com.au with your details, and we’ll follow up straight away.

Thank you,
Manchester Factory Team

Rated 5 out of 5 stars

Very Light and Warm

I bought mine last winter. It's so light I kept waking up because I thought I should be cold. I wasn't, and I've gotten used to such a light bed covering. It's warm even on the coldest winter night. I've bought one for the spare room bed - so much easier than wrestling with removing a doona to wash it.
I recently had a knee replacement and it was so much easier when getting out of bed without having to wrestle with a doona. It’s really good for older people.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve ordered a few now!

I got one to go on our bed. LOVED it. Got one for each of the adult kids. They LOVED them. Just ordered another for my son’s rooftop camper! Lightweight, warm, snuggly!!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

This is an honest and true statement by…

This is an honest and true statement by myself and now my husband and 2 daughters
I took a gamble on your product and my god it paid off.
I am so thankful it’s like a meal that hits the spot. It doesn’t overheat or under heat it’s just what we needed
Now I’ve bought 4 in total
Thank you thank you thank you

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with coverlet

Really happy with coverlet - so beautiful and perfect to sleep under in Brisbane. Bought one for my Queen and one for child’s kings single - KS is more like a double and just too wide. Bought three comforters. Very happy with the warmth without the heaviness.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service & amazing purchases

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a very cold state. The ‘rust’ colour is beautiful & looks great with cream accessories

June 6, 2025
Unprompted review
MF logo

Reply from MF

Thank you for the amazing review Sandi it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.

Rated 5 out of 5 stars

Great electric blanket so far so good…

Great electric blanket so far so good no problems very warm great product 👍

May 26, 2025
Unprompted review
MF logo

Reply from MF

Thank you for the amazing review Charmaine it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery, best of all was taking the doona off for the last time and putting my soft and cosy comforter on the bed, bliss!

May 19, 2025
Unprompted review
MF logo

Reply from MF

Thank you for the amazing review Diane it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.

Rated 4 out of 5 stars

Snuggle Fleece Comforter

I purchased a "Calm Lavender" Snuggle Fleece Comforter Set last month and put it on our bed, with flannelette sheets 5 days ago. To say I'm in heaven, is an understatement! The comforter is so warm and cosy but very light weight at the same time, which is great for me. I used a King Size on a double bed and it fits perfectly. Hangs down the sides, sitting about 2 cm off the floor. No regrets about this purchase - Highly recommend.

May 12, 2025
Unprompted review
MF logo

Reply from MF

Thank you for the amazing review, it means to world to us that you would take your time to help support us and give genuine feedback. We hope to see you again.

Rated 1 out of 5 stars

Terrible experience

Terrible experience, better to buy from Amazon for drop shipped poor quality Manchester. Item pilled and not as described. Refund request ignored until ACCC involved. Refund has been given but less GST which is not standard practice. Avoid if you like nice linen or Manchester. Avoid again to avoid insincere & smarmy customer service and brand.

May 10, 2025
Unprompted review
MF logo

Reply from MF

To those reading this review:

We have gone to great lengths to have Trustpilot verify the legitimacy of this review, but unfortunately, they have declined to request any further evidence from the reviewer. The claims made—such as us refunding "less GST"—are categorically false. Our company policy is to refund customers in full, including GST, and we do not issue partial refunds.

Additionally, we have no record of this customer or any related order. The reviewer has provided no verifiable details—no surname, no order number, and no purchase history. This account appears to have been created solely to post this one negative review, which raises serious questions about its authenticity.

It's incredibly damaging when false claims are made without accountability. We believe platforms like Trustpilot must take more responsibility in validating reviews that can harm legitimate businesses.

Our response to "Lucy" review.

Hi Lucy,

We’ve thoroughly searched our records and cannot find any order or refund request under your name. Our refund policy includes GST as standard—any statement to the contrary is simply untrue.

If you did purchase from us, please provide your order number so we can look into this properly. If not, we ask that you remove or amend your review, as it misrepresents both your experience and our business.

We take customer service seriously, but we also protect our team and brand from false or misleading claims.

Rated 5 out of 5 stars

5 Star Quality Products n Service at a Great Price …

5 Stars MF … A great performer…
I have purchased over time the 1500 thread count n other sheet sets, the Quilt Cover Sets, as well as Quilts n Toppers …
Always brilliant choices, quality of products n as well as quick delivery of goods …
I’m always happy with the seamless purchase platform n always look forward to my products arriving …
Cheers Sogster

April 11, 2025
Unprompted review
MF logo

Reply from MF

Thank you for your review!

Rated 5 out of 5 stars

Great product

I have found dealing with Manchester has been very rewarding as their products are very affordable and good quality. The goods come in great shape and promptly after I have placed my order. Great company highly recommend them.

April 5, 2025
Unprompted review
MF logo

Reply from MF

Thank you for your review!

Rated 5 out of 5 stars

Outstanding…

I can highly recommend these bedding products. The quality is amazing, pricing great and consistent communication.

April 5, 2025
Unprompted review
MF logo

Reply from MF

Thank you for your review!

Rated 5 out of 5 stars

Being an older person I was able to…

Being an older person I was able to navigate the purchasing process. Always a plus. The product is fantastic and delivery well done. Will definitely recommend you to people in my retirement village.

March 28, 2025
Unprompted review
MF logo

Reply from MF

Thank you for your review!

Rated 5 out of 5 stars

Love my comforter!!

Manchester Factory gave me the idea to try a comforter and so happy I did. I received everything I ordered in a timely manner and the variety of Manchester on the website is fantastic.

March 24, 2025
Unprompted review
MF logo

Reply from MF

Thank you for your review!

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