Manda Reviews 

1. Advertisement was set up wrong on Flatlooker, all charges incl, which wasn't the case. Even after pointing out one mistake, the effort wasn't even there to double check for other mistakes.

2. Bail was also set up incorrectly (with charges from the advertisement incl.), again with the same mistakes except for the one I had pointed out earlier. Signed the contract based on the bail, that I thought was then correct.

3. Bail still wasn't correct a week into my rent. The mistakes made have been been admitted on email, by the agent, so feel free to leave a comment and I'll be more than happy to share the lack of customer service at Flatlooker (of course redacting the name of the agent). I can also share the lawyer's advice.

End result, I have immediately cancelled my bail and the landlord lost his tenant after less than a month.

Constructive feedback: Hire people that actually care.

It has been more than two months and Flatlooker are still withholding around 3000 euros in deposit so my partner and I are now preparing to take legal action. Everything others have said about delayed responses and dubious claims to cleaning charges etc have also been part of our experience. If you are an English speaker in Paris do not be fooled into thinking this agency makes things easier, it’s the complete opposite.

Utterly Disappointed.
First of all, It's about to be 2 months since I left my accommodation and still haven't received my security deposit which is unlawful.
Secondly, got scammed. Flatlooker agents asked me to clean the private room in the apartment which I did and carried all the garbage by myself from the 2nd floor, then deducted 130€ from my security deposit saying that cleaning services were required.
Never using Flatlooker again and telling everyone I know to stay clear of this bogus site. I thought everything would be professional but it's straight up robbery taking service fees, not respecting appointment times, not returning the deposit within the 1 month time and deducting my deposit after making me clean my room.

We had rented an apartment through flatlooker for 2 years. During the initial phase their service was great and I had given a good review based on our experience.Little did I know that this was only for new tenants. These 2 years we have been very punctual with our rent each month and every small issue in the apartment has been brought to their notice immediately. However, during the exit our experience was a nightmare. We had given them a good one month notice but they were struggling on the last day to find someone to do the "etat des lieux de sortie". Now 3.5 months after leaving the place we are still waiting for a part of our deposit which is held with our landlord for a wrong claim that they and the agency have agreed needs to be refunded. I am fed up of writing emails and reminding with no response. We have already been charged for a lot of extra cleaning and replacement that was never done before we received the place. It is just a ridiculous experience now and I would like to warn everybody to be careful about such inefficiency

Super pratique et efficace

I don't recommend this platform. They don't allow you visit a flat because of their policy (which is fine as you accept it at the beginning) but they don't also make sure the flat is in the same condition with the pictures. When i moved into my previous flat with Flatlooker, the furnitures including couch and bed were in a very bad situation and kitchen/cooking items were missing. On the third day, my neighbor living at the downstairs came and told me that there is leakage from my bathroom. The fixation process took weeks.

After you check in the flat, you should forget about any agent service whatsoever because the agent they have assigned to me was not helpful/responsive at all. They don't provide a phone number for communication and the agent's responses to emails are usually with minimum of 1-2 days of delays if not a week.

On the check-out, it's been more than 2 months but, i was still waiting for my security deposit reimbursement until this morning (will see if i can get it back in the end)! The agent suddenly told me that I didn't fill in the RIB information which was never asked before. Plus, the agent of course has this information and didn't care.

Flatlooker cut some part of the deposit for things that were not my fault (and evident in the inventory reports) but my agent again didn't want to listen to my justifications and to understand what I was saying. The reimbursement process became really difficult, time-consuming and annoying. (Flatlooker team, happy to give more details if you are interested).

Long story short, never ever again.

Incredible experience!
I was in a hurry to look for an apartment near my work and didn't really have time to do any viewings for new apartments.
It is a time saving experience.
I really recommend it.

Service super efficace! Je recommande vivement.

Top, rapide, efficace...

I really like the flats they offer, overall speaking they tend to be better than those shown on other websites in terms of quality and price. I haven't seen any creepy old flats on their website, while it's very common on other platforms. The only critic is that they tend to have only a few flats available and don't offer much choice.

I'm very happy with my experience with them as they were of help when I experienced an issue at the flat, Lucie particularly assisted me in the matter.

I'd love to get my next flat in Paris with them again if possible. Thank you!

their website has a problem. Can not contact the agency. no one is responsible !!!
Can not give back the apartment.

Excellent et très bon service

excellent service fiable , efficace et simple

Very bad experience.
I rent through this platform site. I had several problems with the apartment, water leakages, humidity, no hot water. My assistant at some point decided not to respond to my phone calls. They charged me after I left the apartment for works without even informing me. Stay away

Very great plateform, easy to use and friendly agents.

Great website and videos but the time limits are not respected at all. The rental file review is supposed to take 48 hours and I did not receive any feedback during a week. You cannot contact them by phone.

We recommend the agency for its transparency and positive attitude.

I am sure that the expérience, speed and quality will be better than lther agency. And the after service to deal with issues is also good. Ofcours the renter needs to be proactive to get them resolved
5/5 rating!

Amazing company! Helps me fix any problems with ease... Really worth it

After spending 2 weeks visiting apartments and talking to multiple agents, I came across Flatlooker and finalised my apartment within 24 hours. It can be scary to not see the place physically but the images, videos and 360 degree view on the platform gives a very good idea. Clotilde, the agent was really responsive and accompanied me right from submitting my documents until settling down in the apartment.
Etat d'lieux conducted by Pierrick was very rigorous and in the end a detailed digital version of all the points is signed on.
Overall, I strongly recommend their service.