This is my third visit to Neo twice I’ve had the best massages and third my first ever lift facial. Neo works her magic and is so professional kind and is fantastic at what she does. Consent is alwa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Neo’s facials are by far the best I have ever had, and I have had plenty (and in many different places) in my time. She is incredibly skilled and very polite and diligent in her manner. I have many fr... See more
Company replied
Neo’s place is my best place to go for a great massage. I use her services for more than 2 years already. She is always very friendly and welcoming, and massage is amazing, as she tries to customise a... See more
Company replied
I have received several treatments now from Neo and she is amazing, I have the lymphatic body massage and the gua sha facial. Both of which I highly recommend. She is very professional and kind. To... See more
Company replied
Company details
Written by the company
Experience Holistic & Aesthetic Therapies with Neo Neo is a fully qualified UK Sports Massage Therapist (Level 3) and Aesthetic Practitioner (Level 4), trained in both the UK and Thailand. She specializes in advanced techniques that promote relaxation, pain relief, and skin rejuvenation. Located at the Urban Angle Centre in Gosforth Fire Station, her serene spa sanctuary offers a mind-body renewal experience tailored to your needs. Signature Treatments: Advanced Facial Treatments (including Hand Spa Facials & Natural Facelift Massage) Professional Thai Massage (Deep Tissue, Thai Yoga, and Pregnancy Massage) UK Sports Massage & Oncology Massage Body Guasa & Tibetan Sound Healing with Massage Myofascial Dry Cupping & Lymphatic Drainage Therapy
Contact info
234-236 The Old Gosforth Fire station , First floor , Room 3(inside Urban angle centre), NE3 1HH, Newcastle upon Tyne, United Kingdom
- 07700170999
- mandalaspaandaesthetic@outlook.com
- mandalawellnessspaandaesthetic.com
4.8
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
outstanding in every way my face look 10 years younger
outstanding in every way I felt 10 years younger
January 16, 2025
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much! Teresa I’m delighted you had such a fantastic experience and felt so refreshed. Can’t wait to welcome you back again!
Back, neck, and shoulder massage
Neo was fantastic - for whatever reason my whole body was tense and I had a huge knot at the top of my neck. Neo pulled out all the stops to release my back and neck tension. I felt lots better afterwards and very relaxed.
January 11, 2025
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Rachel ! I'm so glad I could help release the tension and that you felt much better and relaxed afterward. Looking forward to seeing you again soo
Had a lovely massage
Had a lovely massage
It was very relaxing and helped knots in my back I've had for years
Also Included a head massage which was a lovely
Felt overall very happy with the treatment and would definitely recommend to anyone who either had back aches or just looking to relax
December 6, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Rebecca ! I’m delighted to hear that you enjoyed the massage and felt relief from those long-standing knots. A head massage is always a great finishing touch! 😊 I truly appreciate your recommendation and look forward to seeing you again soon!
Warmly recommend!
Amazing experience, precise and firm. I felt very flexible afterwards.
November 17, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so muc Moriel for yoyr great review .
Amazing
Amazing. No pain now and given some great advice regard t exercise for my Lowe back muscles. Neo is superb
November 22, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Jaqueline ! I'm so happy to hear you're pain-free and found the advice helpful. Looking forward to seeing you again soon! 😊💆♀️
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Sophie for nice review
Regards
NEO
Great hour long massage
Great hour long massage. Was a strong firm massage and helped to get all the crunches and tension out of my shoulder and back. If you sit at a desk a lot this is a great place to relieve tension and give your body some love. I felt well cared for and comfortable. Thanks! Will be back to get the rest of the tension out of my shoulders.
November 19, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you for your review! We're glad the massage helped and you felt comfortable. Looking forward to your next visit!
A brilliant massage
I have had 3 back, neck and shoulder 'sports' massages so far. Neo provides a a very in-depth and professional experience that relieve my symptoms and leave me with a feeling of well being. She also provides advice on posture and stretching. A great experience all round.
November 8, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much John for great reviews from you both. you made my day !!! very happy to help too
Regards
NEO
Awesome experience
Awesome experience. I fill the calmness and the relaxation in my body .
October 26, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you for sharing your experience! I am so glad you felt calm and relaxed. I look forward to seeing you again soon!
Best facial I have ever had.
Best facial I have ever had.
Facial muscles were really worked on. Could see a face lift and glowing skin at the end of the treatment.
November 1, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you for your kind words! I am so delighted you loved the facial and saw such amazing results and can’t wait to help you keep that glow on your next visit!
Excellent massages I recommend
Having experienced aches and headaches for a lengthy period of time I went to Neo at Mandala for a back, shoulder and neck massage. The massage was excellent and the results are that my muscle aches and headaches have hugely reduced. I go regularly now to maintain the huge progress in my fitness levels. I recommend wholeheartedly the massages from Neo and the excellent advice she gives.
November 5, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
hi Thank you so much Brenda , you are areally kind to leave me such great review. you made my day
Regards
NEO
Had a fabulous Gua sha and buccal…
Had a fabulous Gua sha and buccal facial combined with a gorgeous mask and other amazing products.
Neo does absolutely amazing facials all of them are fantastic.
Thank you 🙏
October 28, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thanks Alot Anne really appreciated with your comment
Regards
NEO
Amazing personalised Massage
Neo was welcoming and friendly right from the start. I had a Thai Sports massage with heat compress and Neo really personalised the massage to my needs and tailored everything to my sport and the areas of my body that see the most impact. I left feeling amazing.
The place has a lovely soothing atmosphere that just makes relaxation so easy. I would recommend Neo to anyone because she has a great skill set and will make you feel great.
October 29, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Lovely to hear your big comment to me . Thanks again Louise
I’ve been to Neo many times and tried…
I’ve been to Neo many times and tried all of the facials she recommends for my skin , people comment on how bright my skin looks after her treatment and my makeup glides on the next day
October 20, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Dorothy , My royal customer since i was opened . Thank you for nice review and your kindly support me all year long
THE BEST facial and massage in town
THE BEST facial and massage in town! Neo is a skilled therapist. I look and feel rejuvenated.
October 27, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Clare . You surprised me this review.
Regards
NEO
Sports massage
Sports massage - so relaxing and thorough and really helped me post-baby!
October 26, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you Becky . lovely to hear i could help you relax.
Regards
NEO
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
HI Charlotte thank you for your time to review for me. really aprricated .
NEO
Would definitely go back
Would definitely go back. Felt comfortable and at ease. Money well spent. Thanks
October 6, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much Danielle really kind words to mention about me .
Regards
NEO
It was a great experience
It was a great experience. Neo is extremely attentive and can personalize the experience depending on your needs and desires. Loved the massage and definitely will come back again.
September 27, 2024
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
Thank you so much for your kind words! I'm thrilled to hear you had a great experience. Personalizing each session to meet your unique needs is always my goal, and I’m glad it made a difference for you. Looking forward to welcoming you back for another relaxing visit!" Regards
NEO
Excellent experience
Clean, attractive surroundings with nice decor and a calm atmosphere. Excellent massage with competent, caring therapist. Felt amazing.
The facial - ultimate uplift - was thorough and comprehensive. My skin looked fresh, smooth and firm afterwards.
I will definitely returning.
October 3, 2024
Unprompted review
Reply from Mandala Wellness spa-The skin sculptor & Massage therapist
"Thank you so much Margaret for your lovely review! I'm glad you enjoyed the calm atmosphere and felt amazing after the massage and facial. It’s wonderful to hear your skin looked fresh and firm. I look forward to welcoming you back soon!"
Regards
NEO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.