Mandala Wellness spa-The skin sculptor & Massage therapist Reviews 121

I have been a customer for a long time and I have found Neo to be 100% professional. She discusses your aches and pains before each session and tailors the massage to meet your needs.

Neo’s place is my best place to go for a great massage. I use her services for more than 2 years already. She is always very friendly and welcoming, and massage is amazing, as she tries to customise approach to every customer. I really enjoy her professionalism and great attitude to her clients! Thank you Neo!

Neo’s facials are by far the best I have ever had, and I have had plenty (and in many different places) in my time. She is incredibly skilled and very polite and diligent in her manner. I have many friends that have had treatments from Neo and they’re all amazed at how incredibly talented she is. As someone who wants to promote her business, she often needs before and after photos to put on her website but always asks permission to take the photos.

Unfortunately my first 5 star review is below.

In reply to response, Neo, I never gave consent and you never told me before, and you never asked. I nearly went to the police over this matter as I felt so strongly about it. I’m fully aware that no picture or video of my naked body would be flattering, hence my horror at them being taken. I can share the message post treatment to my husband! I once dressed challenged them and asked you to send me all the images and videos and you only sent me one. I wanted to check that I hadn’t accidentally misread the online booking to make sure I hadn’t given consent. What you did was unethical, you also failed to mention the personal comments you said regarding my ‘chunky’ bits as you called them or ‘kneading sourdough’. All points I hope you learn from. The fact you are stating incorrect information is deeply concerning. I also was face down in a massage table, I did not see a tripod being set up etc, you are using different equipment etc, I would never have guessed a tripod would have been used without my prior consent which again was never ever given. It’s highly unethical.

Why I have changed this to one star is due to the treatment I received on my second £95 lymphatic drainage massage. Neo was aware I had lost over 7 stone and it was my first time being massaged since, I was conscious of my body, it took a lot for me to book. My first issue is that while on my back Neo took a photo of me my from feet up over, I never gave permission for photos to be taken, two when I turned over a cloth was placed over the face, but I noticed from the small gap her face kept looking up over my shoulder on the left, I was horrified to discover a tripod was then moved, with her phone recording. Not only this when she moved onto massaging my stomach she compared it to kneading sourdough. She had grabbed areas of skin asking what I was planning to do with this ‘chunky’ area. Once I was dressed I asked to see the photos taken, when I discovered the photo of me face down on the bed, then she played they video and I could see my knicker line moving and my private area. She said it’s ok none of your face is showing. Neo you missed the point, it was unethical and left me very upset. I asked you to delete these images and I sincerely hope this is a lesson learnt. I went through every step that I completed online to book and at no point did I sign anything to say photos could be taken. Neither did I give verbal consent. I was deeply upset by it as I did have trust in her, from my first visit and had recommended her to several people including my own son. Massage was great, until I turned over and felt deeply uncomfortable but being in just my pants felt like I could say nothing. I suddenly felt very exposed and embarrassed. All trust has gone and she has lost a customer.

I went in for a lymphatic drainage, I was unsure what to expect as it was my first time. The room was relaxing, Neo worked her magic and it was really fantastic, advised me what I need to book in the future and how often to have them. I have recommended her to people on social media and will be back regularly myself for treatments. I am going to also book my son in for a sports massage as he’s at uni and plays a lot of sports. It is now the day after and my skin feels great!

Neo was really great, nice & firm to relieve longstanding tension in shoulders and head. I had a migraine attack day before and this really helped with the recovery. Thanks again 😊

I recently had the bare foot massage and I have to say it was the best massage I have ever had! It really gets to all those tense bits and it’s really helped my back aches! Neo is the best!

Neo made me feel very welcome. I booked the lymphatic drainage massage, she talked me through everything, recommended what to book and how often I need treatment going forward. Will most definitely be back!

great massage, neo explained what she was going to do, and checked I was happy as treatment progressed. Would recommend👏👏

I booked a head, back and neck massage. It was really good and freed my neck, which was very stiff and stuck. Neo was very pleasant and the whole experience was relaxing.
I would have given 5 stars had I not felt pressured to pay with cash.

Amazing experience I left feeling rejuvenated and revitalised. Neo was lovely she explained everything

It was a present , and my sister was delighted.

Easy to follow website and very helpful follow up from the manager.

I bought a voucher as a gift for my mam. She said the 90 minute massage was the best she'd ever had, and is planning to go again next month.

Amazing massage today with Neo. I had a post surgical lymphatic drainage massage. Neo is very knowledgeable and professional and also a lovely person she made me feel at ease straight away. Can’t wait to have another massage :) thanks Neo

Neo was great and my face felt more relaxed after. I could raise my eyebrows higher.

What a great experience. A lovely, warm room and a relaxing massage. I’ll definitely be back!

Helped me after a tough football tournament. Sports massage was great way to start recovery

This was my first visit to Neo at Mandala and I will definitely be back. Neo was very friendly, welcoming and fantastic at her job. I came out feeling like a different person! I didn’t realise how many knots I had in my back until Neo started working on it. I feel like e grown an inch and my posture is so much better.

Fantastic massage , I would thoroughly recommend

This was my first lymphatic massage and Neo made me feel really comfortable and I felt amazing afterwards. I will be back again for sure. 8