MandM Reviews 4,056

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more

Rated 5 out of 5 stars

Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get

Rated 5 out of 5 stars

I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more

Rated 3 out of 5 stars

So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 3 out of 5 stars

Lost of returned parcel?

For the first order that I bought, the man pants are too large and the lady pants are too small so I returned it to the DHL point that you provided. Billing number 70008203068581but I haven’t received any confirmation yet.

February 9, 2024
MandM logo

Reply from MandM

Hi Ida Wong,

Thanks for your review.
We have received your returns.
Please allow 7 days for the returns to be processed.

Kind regards,
MandM Direct Customer Service

Rated 4 out of 5 stars

My package is lost

My package is lost, DHL said delivered to my address with someone signature (I don’t know)
I was home the whole time when the system updated package was delivered.
I don’t get any help from them.

Edit *** got some help after it **

February 6, 2024
MandM logo

Reply from MandM

Hi purimpratch vostermans,

Thanks for your review.
We have sent you an email on 12/2 with a form that needs to be filled in by you, we are still waiting for your response.

Kind regards,
MandM Direct Customer Service

Rated 5 out of 5 stars

Exactly what I expected

Exactly what I expected. Quick delivery and great service.

February 12, 2024
MandM logo

Reply from MandM

Hi klant,

Thanks for the positive review. 💙
See you soon!

Kind regards,
MandM Direct Customer Service

Rated 5 out of 5 stars

Outlet for First Class

Enorm goedkoop first Class spullen op outlet. Zending snel en 3e dag binnen.

February 10, 2024
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Reply from MandM

Hoi Ayhan KIRCA,

Bedankt voor de fijne beoordeling.
We zien je graag snel weer terug op onze website! 😃

Groetjes,
MandM Direct klantenservice

Rated 5 out of 5 stars

Great service

Good price, fast delivery, well-packed.

February 1, 2024
MandM logo

Reply from MandM

Hi Ender Uygun,

Thanks for your review.
We are looking forward to see you again on our website. 😃

Kind regards,
MandM Direct Customer Service

Rated 5 out of 5 stars

Perfect

Perfect. Thx a lot.

February 1, 2024
MandM logo

Reply from MandM

Hi Badger,

Thanks for the positive review. 🤗
We hope you enjoy your new purchase!

Kind regards,
MandM Direct Customer Service

Rated 5 out of 5 stars

Top top gop top

Top top gop top

February 6, 2024
MandM logo

Reply from MandM

Hey Zahra Zirari,

Dank voor de beoordeling. 😃
We wensen je veel plezier van je nieuwe aankoop!

Groetjes,
MandM Direct klantenservice

Rated 5 out of 5 stars

Great shop, fast shipping

It is a great shop as sometimes you get items with great discounts! I loved the baby clothes and my sport shoes as well. Everything is legit and easy to order. Shipped fast too. Keep up the good work!

January 31, 2024
MandM logo

Reply from MandM

Hi Dalija Iam,

Thanks for the lovely review. 🥰
We cant wait to see you back on our website!

Kind regards,
MandM Direct Customer Service

Rated 5 out of 5 stars

All super super

All super super

January 30, 2024
MandM logo

Reply from MandM

Hi Zaneta Antochów,

Thanks for your review. 🥰
See you soon on our website!

Kind regards,
MandM Direct customer service

Rated 4 out of 5 stars

Dat is top winkels

Dat is top winkels

January 27, 2024
MandM logo

Reply from MandM

Hey Jose Grande,

Dank voor de beoordeling. 👍🏻
We zien je graag snel weer terug op onze website!

Groet,
MandM Direct klantenservice

Rated 5 out of 5 stars

Fast and reliable delivery with the…

Fast and reliable delivery with the correct size.

January 24, 2024
MandM logo

Reply from MandM

Hey stanly,

Thank you for the review. 🙌🏻
We are looking forward to seeing you again!

Kind regards,
Het MandM Direct Team

Rated 5 out of 5 stars

Excellent service

Fast post, nice price and I get exactly what I ordered. Defenetly recommended!

January 11, 2024
MandM logo

Reply from MandM

Hi Katalin Ozumba,

Thank you for the kind review. 💙
We are looking forward to seeing you again.

Kind regards,
The MandM Direct Team

Rated 5 out of 5 stars

The products are well packed ,fast…

The products are well packed ,fast delivery
The items that I bought is cheap and it's good quality .
I am satisfied with my order

January 3, 2024
MandM logo

Reply from MandM

Hi Draijer Maria Rowena,

Thanks for the 5 stars! 🤩
Looking forward to seeing you again next time.

Kind regards,
The MandM Direct team

Rated 3 out of 5 stars

The prices are great size didn't match

The prices are great, delivery was fine, the product was what it is supposed to be, only the sizes seem off. I ordered large it was huge, then ordered medium it is still really big, this was for Adidas pants. I actually needed a small but they are sold out. Normally I'm medium or large.So the size chart didn't match the real size.

January 3, 2024
MandM logo

Reply from MandM

Hi Danah Baron,

Thanks for your review.

We are sorry to hear that the size is not as expected.

We have just sent you an email with instructions and are hoping to solve the issue this way.

Kind regards,
The MandM team

Rated 5 out of 5 stars

very good price and quality

very good price and quality

December 13, 2023
MandM logo

Reply from MandM

Hi ruslan khalapurda,

Thanks for the 5 star review! 🤩
We are looking forward to seeing you back on our website.

Kind regards,
The MandM team

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