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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and accommodating nature, highlighting how helpful they are in setting up and delivering training. Many people found the training practical, engaging, and rich with real-life examples, leading to valuable insights and applicable skills for their work and personal lives. The user experience is frequently described as smooth and well-organized, with effective communication and flexibility in scheduling. However, some customers also noted significant issues regarding payment for services rendered. There were also occasional concerns about the quality of the service, with a few people finding the course material too basic or the trainers unprepared, which led to a less beneficial learning experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the instructors and trainers for being... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the instructors... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report significant delays in receiving payment... See more

Service

Consumers find service to be ambiguous, with some praising the accommodating and flexible nature of the... See more

Customer communications

Users describe ambiguous interactions with contact. While some reviewers were contacted by the company for... See more

Based on these reviews

Rated 4 out of 5 stars

My liaison Sia Bennett was very responsive and assisted me throughout this journey. The trainer Sivaram Ravi was very knowledgeable and gave very good insights during the training programme! We had so... See more

Rated 4 out of 5 stars

Very practical training. lots or real life examples and plenty of ideas to think about and apply to my daily work.

Rated 4 out of 5 stars

This training is important for new leaders to understand the basic leadership skills. Toba Best was knowledgeable and provided lots of real examples as well as allowing us to contribute with our ow... See more

Rated 4 out of 5 stars

Toba Best our trainer is very accommodating. Materials are provided and training is really in a place that is really good setting and environment. He provided great explanations to the materials and i... See more


Company details

  1. Training Centre
  2. Educational Consultant

Written by the company

Mangates is known as one of the world's leading competency developers that brings a unique approach for building specialized training programs. We have our entities throughout the globe. Mangates training divisions offer the same level of expertise and experience, which makes us stand out from the competition. Through our training courses, we help transform your organization for the better. By adopting advanced Techniques and New Ways of Working, we empower your staff with the knowledge and guidance to understand, engage with, and influence change. In-Class training programs are designed for individuals, who seek more personalized training experience and hands-on training requirements wherein Virtual Live is immersive learning, guided by the subject matter experts. All our classroom training sessions can be conducted On-Site at your workplace or a location that you choose, for the convenience and peace of mind of your employees. We help you develop any skill you need for any role. Participants will greatly benefit from our skill-set.


Contact info

3.8

Great

TrustScore 4 out of 5

139 reviews

5-star
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1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Got paid after 6 months - followup from my last review

I cant seem to edit my previous review, so I am adding this one as an update.

In my previous review, I outlined not having been paid after five month. Since then, a new contact person has reached out to me. Apparently the previous contact person hasn't worked there in months, and did not transfer their open files over.

They also explained they were having issues with their payment method, but that these had been resolved.

After collecting the bank deposit information included in my original invoice again, they were able to get me paid. I have now gotten the wages owed to me - the deposit says that it comes from Eventbrite on my statement though, so I suspect they have used Eventbrite's payout system to send the money.

This new contact person is much more professional and communicative than the previous person. Now that I've been paid, I'm comfortable adding a more positive review.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Motivational Interviewing SCAM

I attended a Motivational Interviewing training through Mangates and was disappointed with the experience. The instructor implied he had a background as a therapist, but after the training I learned he does not hold a therapist license or a graduate degree in the field. This was not disclosed ahead of time.

During the workshop, which I thought would be a group and turned out to be only us, he gave guidance on how to work with my clients, which I assumed was coming from a licensed professional. Learning afterward that he was not licensed was concerning and would have changed my decision to enroll.

The training materials also appeared to be AI-generated, with placeholder text and repeated slides, he seemed not familiar with the material as he was reading off the paper, and the course ended much earlier than scheduled. The quality did not match what was advertised as a professional training for clinicians.

I reached out to the company for a refund due to the lack of transparency and overall quality and did not receive a satisfactory resolution. I recommend verifying instructor credentials before registering.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - Stay Away.
Red flags started to become apparent prior to the course as organizer called me to ask me if they could do it in my own workplace, which was weird. After attending the course it is not weird and clearly a scam!
To start with, there were only three of us in attendance (being a course on Public speaking that's clearly not ideal! lol). The trainer, who was subcontracted, seemed unprepared and unfamiliar with the course material. It was evident that he was reading the manual for the first or maybe the second time. It sounded like he was asked to do the training session at the last minute, which was quite ironic given the topic of the course.

We were seated in a VERY small (rented space)conference room. The course itself covered only the very basics of planning a presentation, and there were no practical sessions or workshopping. Instead, we simply read from the manual together. It was completely uninspiring for everyone involved. Consequently, we zipped through the material and finished about three hours early. Overall, I would rate the experience a 0/10.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM Company They do not have real courses

SCAM Company They do not have any training curses or trainers. They sell their services online from OUTSIDE of the US. They contract trainers who then have to prepare the actual course materials, they do not tell the trainers they do not have any actual course materials. the trainers spend hours creating courses then delivering the courses. They do not pay their trainers. I covered a course in July and still hve not been paid.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Beware if they ask you to facilitate a course

I was contacted to conduct a public speaking course. I completed the course, got a fantastic customer satisfaction survey, but as of today I still have not been paid. No one from Magnates will even respond to my request for status of my payment. Seeing other reviews I guess that's how they make thier money: hire local talent, collect fees from customers and never pay the Facilitator!

September 12, 2025
Unprompted review
Mangates logo

Reply from Mangates

Hi Billie,
We made the payment in advance for this engagement, and we can share the transaction details for your reference. We hope you have received the full payment successfully.
Given that the payment was completed upfront, we’re not sure why a negative feedback was shared after receiving the advance. Could you please clarify the concern so we can address it immediately?

Rated 1 out of 5 stars

Great Experience for Students — But a Disappointing for the Facilitators

Update – January 2026

This review is being updated to reflect the final outcome.

After several months of follow-ups, the last payment for the August 2025 training sessions was received in January 2026. I acknowledge that the two invoices have now been settled.

At the time this review was originally posted, payment was significantly overdue relative to the agreed contractual terms, and multiple follow-ups had not resulted in resolution. The review reflected that situation as it stood then.

Following payment, I was asked to remove the review. I have chosen instead to update it for accuracy, so that the timeline and resolution are clearly documented.

The training sessions themselves were delivered as agreed and received positive feedback from participants. This update is intended solely to reflect that payment was ultimately completed, while maintaining an accurate record of the experience.
------------------------------

I delivered two professional training sessions for Mangates in August 2025:

Public Speaking Mastery (Aug 8, invoice sent Aug 9)
Essential Management Skills (Aug 22, invoice sent Aug 23)

Both sessions were covered by a signed NDA that stated payment would be made within one month.
At the Mangates's request, I also covered additional expenses — including lunch for participants, certificates, and printed training materials.

After each training, the company requested attendee pictures, feedback, and I was proud to receive excellent reviews praising the content, engagement, and practical value.

However, despite meeting every contractual and professional commitment, I’ve only received repeated excuses: “technical glitch,” “please wait until next week,” and “cash-flow slowdown.”

As of October 7, 2025, both invoices remain unpaid, and there is no resolution on the horizon.

It’s disappointing that such positive sessions with great participant outcomes were followed by delayed and unclear payment practices. Trainers and consultants should be compensated fairly and on time — especially after delivering with professionalism and care.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Mangates does not pay its employees.

I was hired as a facilitator for two sessions with this company. Despite assurances that they would pay my invoice, they have not done so. It has been 5 months since I worked for them and they still have not paid me. I have contacted the recruiter, Priyanka, and she has consistently lied saying she would email finance and CC me in the email. Nothing is ever done in response to my followups. I have also reached out to the finance team directly, and received no replies from them over multiple months.

It's unfortunate - I would have liked to have continued collaborating with this company, but they have proven themselves to be nothing but dishonest.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless sign up and information for…

Seamless sign up and information for the session clearly provided.

September 25, 2025
Unprompted review
Mangates logo

Reply from Mangates

Hi Kennedy,

We are glad to hear the sign-up was smooth and the session details were clear! Thanks for joining us! We look forward to seeing you again soon.

— Mangates Team

Rated 1 out of 5 stars

Great for students -- not for facilitators

Clearly this is a great opportunity for students. Not so much for facilitators.

I taught a class for Mangates more than two months ago. Despite a signed contract, repeated follow-ups, and even covering out-of-pocket expenses (including lunch for the class), I have still not been paid.

The class was great. Only one student and decent material (outdated but good content). Everything went smoothly with strong support before the session which all but stopped as soon as the session ended.

I’ve now been told five times that “finance has been contacted,” but still no payment. After reading reviews I would anticipate that they ensure me that payment has been made with a promise of screen shots (see other 1 star reviews) but I can assure you it has not.

To fellow trainers and contractors: be cautious. Based on my experience, Mangates feels more like a stall and dodge operation than a professional partner.

July 22, 2025
Unprompted review
Mangates logo

Reply from Mangates

Hi Jerry,

Thank you for sharing your feedback. We sincerely apologize for the delay you experienced and the inconvenience it caused. Due to a temporary issue with PayPal, we were unable to process your payment on time. We want to assure you that your payment has been made in full, including the expenses, on September 26th.

The payment confirmation and screenshot were emailed to you the same day. If you’d like the transaction/UTR reference again, please write to payments@mangates.com and we’ll resend it promptly.

We truly value the effort you put into delivering the session. Steps have already been taken on our side to avoid such issues in the future and ensure smoother communication and payment processing for our trainers.

Thank you,
Team Finance
Mangates

Rated 5 out of 5 stars

Essential Skills for Managing People Workshop in Krakow

The training was very well-structured, with a clear agenda and a thorough description of the content covered in each session. The presentations were clear and easy to follow, and the supporting materials provided comprehensive details on all the topics discussed.

The instructor communicated effectively, combining theoretical knowledge from the training with valuable insights from his professional experience. This practical perspective greatly enriched the learning process.

He also demonstrated excellent adaptability by successfully tailoring a workshop originally designed for a group to suit a one-on-one format. Activities were adjusted seamlessly, and the instructor managed the session dynamics in a way that ensured the overall experience remained consistent with the planned lecture.

Overall, the training was highly engaging, informative, and well-delivered.

September 24, 2025
Unprompted review
Mangates logo

Reply from Mangates

Hi Tacieli,

Thank you so much for your wonderful 5-star review! We are delighted to hear that you found the training well-structured, engaging, and informative.

Your feedback motivates us to continue delivering high-quality sessions with clear structure, practical relevance, and supportive materials. We truly appreciate your trust in us and look forward to welcoming you to more training programs in the future!

— Mangates Team

Rated 2 out of 5 stars

Communication before event lacking

When I registered my employee for this class, I was already a bit suspicious because there was no location listed, no times, and the course description and title did not match up correctly on the website - but I took what I felt was a leap of faith due to good reviews on google. I was not reassured after registration as I did not get any kind of confirmation or receipt. I had to reach out to Mangates via email and wait to hear back. I still felt unsure and confused and so did my employee. I had to email multiple times before finally getting the location information less than 4 days before the training (2 of which were weekend days). In that email, I was told that the trainer would be emailing me herself shortly with more information. I have still never received that email. I was very nervous that we were scammed and that my employee would show up to an empty building. I wish there had been a phone number to call; I think I would have been more comfortable if I had physically spoken to a person. Communication could have been much, much better - especially considering this was a communication course.

September 9, 2025
Unprompted review
Mangates logo

Reply from Mangates

Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration caused during your registration and the lead-up to the training. Clear communication is essential, and it’s evident that we fell short in keeping you and your employee fully reassured.

We did send multiple emails with confirmation details, trainer information, and updates, but it seems they may have ended up in your junk or spam folder. We understand how unsettling it must have felt not to see those messages and not to have direct contact, and we will work on ensuring our communication is both timely and more reliable.

Your feedback highlights important areas for improvement, and we are already taking steps — including providing complete course details upfront on our website, ensuring automatic confirmations and receipts, and adding a dedicated phone line for immediate support.

We truly value your trust in choosing us and appreciate your feedback, which helps us improve the experience for all participants. If you’d like to connect further, we’d be glad to discuss this directly.

Rated 5 out of 5 stars

Enjoyable day

Enjoyable day, particularly around a subject that can make some people very nervous. Our presenter was very engaging.

September 9, 2025
Unprompted review

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