I placed an order on 29th March. ManoMano confirmed my order stating I should receive it by 2nd April, and provided an order number and a tracking number from the shipper. I checked the t... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.6
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Only half my order arrived
Ordered radiator for the bathroom along with valves. Valves went missing in transit but were delivered the next day. Slight inconvenience but the support team managed to track and get to the bottom of the problem
December 20, 2021
Unprompted review
Reply from ManoMano
Hello Nicole:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
The worst customer service
The worst customer service!
We bought trampolines for our studio but they were too high and we wanted to return them. The return page doesn't work and no reply per email.
Sending them back is not an option because it costs more than the buying price!
December 20, 2021
Unprompted review
Reply from ManoMano
Hello Céline:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Anthracite radiators
H ordered two anthracite radiators , delivered within a few days , had them installed look great , recommend this company excellent service will be using them again thanks .
December 19, 2021
Unprompted review
Reply from ManoMano
Hello, Karl:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
Fantastic site I love it find almost…
Fantastic site I love it find almost everything you need
December 17, 2021
Unprompted review
Reply from ManoMano
Hello, Shelly:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
Pleasantly surprised
I have to say I ordered then read reviews and thought oh no!! However I received my orders promptly in great condition by polite friendly drivers. Thankyou
December 12, 2021
Unprompted review
Reply from ManoMano
Hello Donna:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
CANNOT FIGURE OUT HOW TO TELL THEM WHAT'S WRONG!
CANNOT FIGURE OUT HOW TO TELL THEM WHAT'S WRONG!
I ordered two trailer loading ramps which arrived promptly on 4 December 1921, delivered by Hermes (so they say). Unfortunately the driver did not ring the doorbell but left the parcel on the drive in front of my car. The parcel was very heavy and had been dropped. It was also very wet and had been dropped. One of the ramps is fine but the other is damaged and is useless. Unfortunately it looked OK when I unpacked it and I disposed of the wet cardboard packaging in the recycling bin, now collected. I have photos to support my complaint but no idea how to attach them to this message. I might try getting in touch with VISA to see if they can help.
Jim Plant
Solihull UK
December 7, 2021
Unprompted review
Reply from ManoMano
Hello James:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Company ok ish but delivery AWFUL
The company seem ok but they use Yodel for delivery. It’s an absolute lottery as to whether your item will turn up. Mine didn’t. They messed me around for days. Tracking doesn’t work, endless calls. I will avoid in future. Hold music creepy af too.
December 4, 2021
Unprompted review
Reply from ManoMano
Hello Mrs. Clark:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Very good and kind support
November 30, 2021
Unprompted review
Reply from ManoMano
Hi Sven,
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Have a good day!
The ManoMano team
AVOID THIS COMPANY
Dreadful company! They use fake tracking codes , pretend they will deliver in two days , claim items have been delivered when they haven't been sent . Took weeks and countless emails to get a refund . Everyone should AVOID THIS COMPANY!
November 24, 2021
Unprompted review
Reply from ManoMano
Hello Kivi:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Lousy service, never again
I ordered a topper that would be delivered on 26/10. Nothing. After a view days I emailed the delivery service, The man refused to mail in english sysing we are in Spain and we do not speak english.
I compñained at MANOMANO. I had to prove by emails that I gave the right adress to the transpot service. MANOMAO felt not responsible for her delivery service. 2 weeks later I still havent my topper. Next time I go to Amazone. They also make mistakes but they try to solve the problem for the client instead of trying the customer to save the problem MANOMANO makes.
November 13, 2021
Unprompted review
Reply from ManoMano
Hello Martin:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Terrible service
Terrible service, their search engine gave me a different size washer, as the one I was looking for. I didn't pay attention to the invoice and I have lost the money plus shipping. Worse thing is they really don't care at all, and keep refering me to the third party.
Edit: I have already spoken to you customer care, and they didn't care.
November 11, 2021
Unprompted review
Reply from ManoMano
Hello, Jaime:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Amazing customer service!
I ordered some items from two different merchants on the ManoMano Online website. However, the next day, I realised they would not be suitable for my project.
I telephoned the Customer Service Department and spoke to a lovely polite person called Tony. I explained my mistake and asked if I could cancel my order and receive a refund.
He told me he would contact the merchants with my request, and email me their response. Tony included me in all his emails to the merchants to keep me in the loop.
Three days later, I had received notification of my refunds.
What excellent and exceptional customer service!
Thank you Team ManoMano
November 9, 2021
Unprompted review
Reply from ManoMano
Hello, Teresa:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
You have a good day.
The ManoMano team
I would never recommened these or SUNNY…
I would never recommend these or SUNNY SHOWERS to anyone, the customer service is terrible, i ordered a shower screen wasnt suitable so i had to pay to return it and i cant seem to get a refund as there isnt enough evidence (even with photos of delivery, screenshots of payments etc) absolutely terrible. Do not use them!!
November 8, 2021
Unprompted review
Reply from ManoMano
Hello Alicia:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
bedside lamps, not a pair rubbish website
I ordered a pair of pink bedside lamps.... I got a pink one and an orange one! I followed instructions for return/replacement and the web site wouldn’t let me sign into this section of the website. V poor service. Would not recommend!
Still unable to message customer services via web site… have given contact details to Mano Mano as requested but heard nothing! Except loads of marketing emails!! Shoddy! 😡
November 5, 2021
Unprompted review
Reply from ManoMano
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
No delivery no contact
Same as previous reviewer, I ordered an expensive item but the delivery window has passed with no delivery so I will be trying to get a refund from PayPal. There’s no way to contact the company that I could find.
November 3, 2021
Unprompted review
Reply from ManoMano
Hello Ruth:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Item still not arrived
I give one star as I still haven't received my order it said expected delivery 21st to 28th of October and it still hasn't arrived and when you pay so much for delivery I fully expect it to arrive when they say its going to arrive, I can't find an email address or phone number to contact them directly so if it hasn't arrived in the next day or 2 I will be requesting a refund from PayPal!
November 1, 2021
Unprompted review
Reply from ManoMano
Hello Rebecca:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Had Great customer service!
Had Great customer service!
I had lots of delivery issues which was not manomanos fault but more the local delivery companies but manomano helped really quickly each time and it felt personal that my issue was important. One that didn't arrive was refunded immediately no questions asked.
October 27, 2021
Unprompted review
Reply from ManoMano
Hello, Carol:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
You have a good day.
The ManoMano team
This is the second time I needed to be…
This is the second time I needed to be service of ManoMano, and I was blown away by the quick and excellent customer service I received by Carlos Keen. Friendly, decisive, patient and quick. Would have given 10 stars if possible!
October 26, 2021
Unprompted review
Reply from ManoMano
Hello, Dieter:
We want to thank you for taking the time to write this review regarding your shopping experience. Your comment reinforces our desire to continue improving day by day to continue providing a service of the highest quality.
Thank you for your kind words towards Carlos, he remembers your visit and hopes to see you soon!
We are very grateful for clients like you, and we look forward to having you with us for many years to come!
You have a good day.
The ManoMano team
Carla
Carla handled my problem well. It is a pity that the manufacturer did not until she contacted them on my behalf.
October 18, 2021
Unprompted review
Reply from ManoMano
Hello Richard:
We want to thank you for taking the time to write this review regarding your shopping experience.
Your comment reinforces our desire to continue improving day by day to continue providing a service of the highest quality.
We are very grateful for clients like you, and we look forward to having you with us for many years to come!
Best regards.
The ManoMano team
Ordered a heater came with no remote.My…
Ordered a heater came with no remote.My husband was very ill and I wanted it installing asap.The heater will not work without the remote.Have tried to get a remote from them,but they will only accept the return of the heater.They sent return lables after 5 stressfull months after my husband died in May.They told me to take back the heater to a post office myself for DHL to collect.It is a 2 man lift and I am 77 and disabled.Phoned DHL and they will not accept theshipping number.They owe me over £200 and will nt refund untill they get it.My husband never got the chane to use it and I am close to a breakdown with dealing with his death and al thelegal stuff that goes with it.Manano have been appalingl to deal with and I wish I had read the reviews orior to our order,which is in my husbands name as are all the e-mails,even though I have told them he is dead.i am now close to a complete breakdown and have had enough.they just are a t etrrible company to deal with
Mrs June Atwell
October 11, 2021
Unprompted review
Reply from ManoMano
Hello June:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
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