I placed an order on 29th March. ManoMano confirmed my order stating I should receive it by 2nd April, and provided an order number and a tracking number from the shipper. I checked the t... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.6
Average
16K reviews
Asks customers to review
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I need help with a return but cannot…
I need help with a return but cannot get anyone to help!, I was really happy with Mano Mano u til this happened! I need to return something by tomorrow I continuously just get an error message. I have put the details in etc and when I go to complete the return it just says error message!, please can someone help?
May 12, 2022
Unprompted review
Reply from ManoMano
Hello Sue:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Wrong item orderedGreat quick response .All questions…
Great quick response .All questions answered swiftly and clearly very satisifed
May 5, 2022
Unprompted review
Reply from ManoMano
Hello, Ann:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our clients and hope to see you again soon!
Best regards,
The ManoMan team
Those guys are clueless
Those guys are clueless. Made an order. Paid. 5 days a bed should have been delivered and yet nothing. They can’t but not answer the calls and with online chatting they just stop responding. Many of their products are sold through others online retailers. My best advise: don’t loose your time and energy with those people.
April 27, 2022
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Don't deserve 1 star but its the lowest…
Don't deserve 1 star but its the lowest rating you can give.
Terrible company to deal with handed the whole problem over to the supplier who we had to deal with direct. Returned goods and took 3 months and a lot of e mails to get refund. Will never deal with this company again, just to much hassle
April 22, 2022
Unprompted review
Reply from ManoMano
Hello David:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
MANOMANO ARE CROOKS
MANOMANO ARE CROOKS. SCAMMERS.
ALSO THE APP THEY RECOMMEND CUSTOMERS TO DOWNLOAD, (AFTERSHIP), TO TRACK UNDELIVERED ITEMS, IS ALSO A SCAM. THEY SAY THEY ATTEMPTED DELIVERY WHEN THAT WAS UNTRUE. FINALLY THEY SAID ITEM HAS BEEN DELIVERED!!! I'M STILL WAITING.
THE ENTIRE OUTFIT IS A VERY WELL ORGANISED SCAMMING OPERATION.
April 20, 2022
Unprompted review
Reply from ManoMano
Hello Sharon:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
No goods received! Be aware!
Order number M220342675657 placed 20/03/22. Money taken and goods not received. The company certainly don’t make it easy to report such like problems?
I want the goods or refund ASAP.
April 15, 2022
Unprompted review
Reply from ManoMano
Hello Maggie,
We're really sorry to hear that you haven't received your order yet.
An agent will get in contact with your right away to help you with this issue.
We remain at your entire disposal.
The ManoMano Team
TERRIBLE COMPANY
TERRIBLE COMPANY - Save your time and by the stuff somwere else. This company does not deliver products. No customer service, no contact. THEY SIMPLY CHARGE YOU AND DONT DELIVER!!
April 13, 2022
Unprompted review
Reply from ManoMano
Hola, Max:
Gracias por haber dejado tu comentario. Nos esforzamos mucho por lograr que la experiencia cliente sea inmejorable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad.
Vamos a contactar contigo ahora mismo por correo electrónico para ayudarte a resolver esta incidencia.
Quedamos a tu disposición para cualquier otra consulta.
Que tengas un buen día.
El equipo ManoMano
Order never arrived, refund never processed.
I made an order which never arrived. I kept asking customer service to locate my order and ask when it would arrive but they kept telling me to rest assured, as my order was on the way. This was about 2 months of being told that it’s coming. I then asked for a full refund after not having the confidence of my order arriving. They told me they would process it but it’s been a few months now and still no information about when I will get a refund. When I ask then when I will get a refund, they tell me that my refund is with the right department and all will happen in due course. I made the order in November 2021 and it is now April 2022 and I have not yet heard when I will get my refund. The customer service people I talk to are very nice but very restrictive with the information they give me and I have lost all faith I will ever get my refund back. I would recommend anyone not to shop from this online store, just in case you have the same issues as me.
I ordered from the Spanish site (pedido1359).
April 10, 2022
Unprompted review
Reply from ManoMano
Hello, Ivana:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
dome climbing frame
I ordered a dome climbing frame for my grandsons birthday which isn't till May. I ordered it on Monday
4th April and I have already had it delivered today. I was really surprised at the delivery time but also very impressed. I will certainly use them again
April 6, 2022
Unprompted review
Reply from ManoMano
Hi Susan,
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our clients and hope to see you again soon!
Best regards,
The ManoMan Team
I have been trying to get in contact…
I have been trying to get in contact with this company via there website. As they said my items I ordered had been delivered over two weeks ago! I have not received my item. They have not contacted me to any of my
Messages. I have been ignored time after time! I know just want a refund! I still have heard nothing from the company! I feel robbed! I want my money back! Or my items! You are not aloud to do this!!!!!!!!
March 31, 2022
Unprompted review
Reply from ManoMano
Hello Miriam:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Customer service is absolutely…
Customer service is absolutely shocking. Its actually a third party you're purchasing from. All the people via customer service and email to the actual seller clearly cannot understand English. AVOID !!!
March 22, 2022
Unprompted review
Reply from ManoMano
Hello Claire:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Simply awful
I wish I had read these reviews before spending £667.78. Order furnature on 9th March promised delivery by 15th-17th March I stayed in for 3 days off work, using my holiday. The tracking system is absolutely hopeless. It was my 60th birthday on the 17th March and arranged small party sitting on new furniture had to cancel. I have spoken to Mano Mano and they just keep referring me back to Red Deco. My goods are still in France even today 22 March. I have ask for a full refund at least 6 times and I’m just fobbed off they don’t appear to listen. I have asked to speak to a manager never one available and pushed back to speak to Red Deco. This company is awful my contract is with Mano Mano not Red Deco. I’m so fed up I will never use this unprofessional, useless company again, I have sent so may emails saying PLEASE GIVE ME MY MONEY BACK.
March 22, 2022
Unprompted review
Reply from ManoMano
Hello Nigel:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Dreadful company,false delivery…
Dreadful company,false delivery dates,not recieved,will request pay Pal refund
March 10, 2022
Unprompted review
Reply from ManoMano
Hello Chris:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Great customer service
This has been the most helpful company I have dealt with. Thank you so much especially to Larry for his help.
February 28, 2022
Unprompted review
Reply from ManoMano
Hello, Pauline:
We want to thank you for taking the time to write this review regarding your shopping experience. Your comment reinforces our desire to continue improving day by day to continue providing a service of the highest quality.
Thank you for your kind words towards Larry, he remembers your visit and hopes to see you soon!
We are so grateful for customers like you and look forward to having you with us for many years to come!
You have a good day.
The ManoMan team
Its not worth a star! Terrible Company
Its not worth a star!! its not worth even reviewing
I ordered a Electric Height Adjustable Standing Desk, Sit Stand Adjustable Desk, Computer Desk, 140cm*60cm Large Desktop, 4 height modes
Search for products and brands
Order Number: M220240800358
Sold and shipped by Tribesigns Furniture GB - They said they tried to deliver on the 5th Feb 22 HERMES and i was in the house all day and night , since that time no further update from HERMES. I emailed the customer services on that date and i have had a reply stating Tribesigns Furniture GBFebruary 8, 2022 • 07:35
Hello madam/sir I'm so sorry to reply to your message just now, I was on vacation before, We will send an urgent dispatch notice to Hermes, Please be patient, kind regards
NO NAME, NO CONTACT NUMBER, NO UPDATE
I no longer want this product I still haven't received anything and created a refund request through paypal.
avoid avoid avoid !! - JUST REFUND ME !!
February 14, 2022
Unprompted review
Reply from ManoMano
Hello, Martin:
Thank you for leaving your comment. We go to great lengths to make the customer experience the best it can be and we truly regret that we were not able to meet your expectations on this occasion.
We will contact you right away by email to help you resolve this issue.
We remain at your disposal for any further consultation.
Best regards,
The ManoMan team
Item arrived broken... twice!
I ordered an 80cm circular mirror for £45 which seemed like a great deal, except it arrived smashed to bits. I contacted customer services who had a new one sent to me within a couple of days... but this one was also smashed. They have offered to send another, but there doesn't seem to be any point, so have requested a refund. In short: it might seem like a good deal, but don't waste your time.
February 11, 2022
Unprompted review
Reply from ManoMano
Hello Clo:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Item was marked as delivered to…
*edit - same reply given to me as they have given to others, claiming more information is needed. The information was provided when I first logged this review. I’ve provided it AGAIN but do yourself a favour and avoid these cowboys!*
Item was marked as delivered to outbuilding when I don’t have an outbuilding. I live on a main road and there is no access to my back garden. I came home from work at 5pm, and found the item I had spent £179.99 on was no where to be seen. Reported this issue to ManoMano, who then replied to me at 3am in the morning, apologising and asked me to confirm my address which I did. I then got a reply saying to check with my neighbour. I replied back, informing that my neighbour is severely disabled and receiving palliative care. I also replied as the item was so expensive that I would hoped it would’ve been sent with a proof of delivery, and had there been any signature required upon receipt. As I have lost my trust with my first order from ManoMano not being delivered, I requested a refund. That reply was sent at 8:54 this morning. It is now 18:24 and I have had no reply and no refund. Avoid them as it appears I have been conned out of £179.99 on a cage I was relying on receiving for my pets. I’ve had to go out and spend another £200 as the cage was needed desperately.
Poor customer service that keeps your money without receipt of items!!!
February 9, 2022
Unprompted review
Reply from ManoMano
Hello Jade:
We confirm that a full refund has been done this morning.
WeWe remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
The company took my money
The company took my money, then chose to cancel my order with absolutely no explanation, disgusting customer service and terrible communication, I will not purchase from this company again.
January 27, 2022
Unprompted review
Reply from ManoMano
Hello Steve:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Broken new brushcutter. ManoMano never said anything about it
I bought a Greencut brushcutter from ManoMano. After about 5 short missions, during which it worked well, it started going out after a few minutes. Even after it was then restarted, it went off again without any obvios reason like e.g. fuel empty.
Then I turned to ManoMano support, described the case and asked for help. I was told by the support agent to make a video showing the problem.
After I made a video, I emailed it to the support agent. After a while she got in touch and wrote that she had not received the video. Since I thought that the video might have been too big for e-mail transfer, I sent it again, this time via wetransfer.com
After I hadn't heard from the support for some weeks again, I sent her another email, this time with a link to youtube, where I had uploaded the video.
I haven't heard from ManoMano anything except of automated mails that asked to rate the ManoMano Service experience. My emails went unanswered. I can prove the email traffic and the fact that I sent the video to ManoMano three times.
I never would have thought that ManoMano would be so unscrupulous and just ignored me and the video.
December 31, 2021
Unprompted review
Reply from ManoMano
Hello Rey Man:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
I should have read the reviews first
Order placed 5 December delivery set for 9 December. Still not arrived and no response to emails. I am pursuing a dispute through PayPal
Edit: I put the order reference on my review as requested but here it is again. M211238726249
December 28, 2021
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
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