I placed an order on 29th March. ManoMano confirmed my order stating I should receive it by 2nd April, and provided an order number and a tracking number from the shipper. I checked the t... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.6
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very angry customer
Recently purchased a double bedstead that was broken and had several missing and wrong parts so I was unable to finish building my bed.
I contacted them via their messaging system and got a response saying I would get a full refund once the item was collected, I have been waiting home all day and no-one has turned up and I have taken the day off work to wait in for my collection
Mano mano when will my item be collected and when will I get my refund ?
July 27, 2022
Unprompted review
Reply from ManoMano
Hello
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Rip off merchants
I bought a gazebo to cover my hot tub last June came with a part missing. I emailed and they responded saying they would send a replacement part. It never arrived. I ended up getting the part made so I could get it up. It cost £299 and lasted 8 months …it rusted practically straight away and collapsed one rainy day. Completely bent beyond repair. I contacted them again twice and was ignored. Not even an acknowledgment. Absolute con…can’t believe they are allowed to advertise 😡
July 27, 2022
Unprompted review
Reply from ManoMano
Hello
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Very disappointed
Had an outside cushion box delivered last week with a part broken. Contacted them by email said it would take 48 hours to get a response,still waiting!!!
July 27, 2022
Unprompted review
Reply from ManoMano
Hello Karen:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
DO NOT BUY FROM MANOMANO !!!!!!!
Purchased 2 sinks , 1 broken . Numerous emails ignored , Manomano sent links to return that expire before you can use them . Finally after threatening them , they send details for their courier to collect and THEY DON'T TURN UP TO COLLECT. TOTALLY DISHONEST COMPANY.
July 24, 2022
Unprompted review
Reply from ManoMano
Hello Nick,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
This Company was ok 2-3 year ag
This Company was ok 2-3 year ag, and now when the get to Manny clients only problems.
Communication very bad,products missing parts and return don't work ....Very Bad ....Never More
July 22, 2022
Unprompted review
Reply from ManoMano
Hello Peter:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Love the jcb 6 PC sets,extremely value…
Love the jcb 6 PC sets,extremely value and me being in the trade I know how reliable jcb is,thank you manomano 5 star review for 5 star company,highly recommended to all
July 17, 2022
Unprompted review
Reply from ManoMano
Hola, Mike:
No podemos agradecerte lo suficiente por tus amables palabras acerca de nuestro servicio de atención al cliente. Tu reseña significa mucho para nosotros y nos hacer ver, ¡que vamos por el buen camino!
¡Estamos encantados de tenerte entre nuestros clientes y esperamos volver a verte pronto!
Que tengas un buen día.
El equipo ManoMano
Received second hand item
Just opened my product I received a few days ago to check it worked fine before storing it away for Christmas. The packaging has previously been used as it was ripped and clearly been opened before and taped back together. No instructions inside, looks like my toddler packed it all together, and the metal base has defaults, the pieces won't connect together securely, and is all scuffed where it's been used already and returned. From reading these reviews I won't waste my time trying to return it. It's still usable I guess but definitely not brand new. Don't know how they think they can get away with it.
July 17, 2022
Unprompted review
Reply from ManoMano
Hello Kayleigh:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Have a hottub that worked for all of a…
Have a hottub that worked for all of a week “ took lots of emails to arrange a return of remote ! Can’t call any1 bn advised advisories wfh & no contact number . It was finally agreed the remote cud be returned . Yet again lots of emails sent chasing a replacement “ 4 weeks later guess what the old remote sent back to me ?? Yes the faulty 1 no letter no no just the old remote . I’ve been riped of £400 missold size wise and can’t use remote faulty can’t even get it unlocked to set the temp !! Please give me a contact number to raise a complaint ? I want my ££ back . This is really bad
July 16, 2022
Unprompted review
Reply from ManoMano
Hello Ann:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
I have ordered something online
I have ordered something online. And they said my goods arrived. While the first time it didnt arrived because they didnt give me the tracking code. How can you get something when you have no tracking code. The second time dont even respond. They said they sended it out. Its a scam. I want my money back.
July 16, 2022
Unprompted review
Reply from ManoMano
Hello Juri:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
No package delivery!!
I keep getting emails to confirm my address for delivery to take place with a link. The link however has nowhere to do this. Thus far the service has been almost non existent. I have been assured that my package will arrive, but promised dates just pass by and still no delivery. Terrible experience and so far nothing to show for my money...
Very unpleasant experience.
July 13, 2022
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Poor returns service
I purchased a garden chair for my stepdaughter after she broke her ankle. I never received a confirmation email but the payment went from my bank. When the chair arrived 4 days later, my stepdaughter said that had collapsed with her in it. As they don't live locally it took a while to get it back. When I did, I wasn't able to log back onto manomano and my requests for a new password weren't responded to. There is no number or email on the site to contact them and I am currently £60 out of pocket :-( I posted on their FB and got a faily quick response via Messenger, which I now wonder if it was automated, as they didn't reply to my reply
July 4, 2022
Unprompted review
Reply from ManoMano
Hello Esther:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
I recently bought a high gloss…
I recently bought a high gloss sideboard in april 2022 ,but did not open the parcel as we are redecorating our living room. On the 26 June 2022 ,I opened the parcel which was stored away safely, only to find a corner of one panel crunched in and the glass doors ,shattered. When I contacted the company who sent the parcel,they said because the parcel was not opened within 48 hour and the fact I had it stored away for more than 30days, they could not replace it. (I just want to let the world now I like smashing glass doors and destroying panels,that's why I purchased it.).So, dont be buying anymore goods from this company and where does it say in the small print,Goods must be opened within 48hours. Hope this review is seen by everyone.
June 27, 2022
Unprompted review
Reply from ManoMano
Hello Luigi Kyranidis:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Extremely happy with my purchase.
I ordered a Hyundai power yard weeder at a price that could not be beaten elsewhere. The machine only took 7 days to arrive and it was received in perfect condition, although its carton was a little damaged. I will certainly look towards doing business with ManoMano again.
June 12, 2022
Unprompted review
Reply from ManoMano
Hola, Nick:
No podemos agradecerte lo suficiente por tus amables palabras acerca de nuestro servicio de atención al cliente. Tu reseña significa mucho para nosotros y nos hacer ver, ¡que vamos por el buen camino!
¡Estamos encantados de tenerte entre nuestros clientes y esperamos volver a verte pronto!
Que tengas un buen día.
El equipo ManoMano
SCAM - AVOID THIS COMPANY
They didn't deliver the sink in time and do not respond to emails requesting a refund.
I purchase many things online from many different companies but this is the first time i have been so massively disappointed. Terrible product (looks awful and terrible quality), terrible service, and border-line criminal as they are stealing your money.
AVOID this company!
June 2, 2022
Unprompted review
Reply from ManoMano
Hello Stanley:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Customer service from mano
Hi can only say that the customer service is excellent and the choice of goods is good the bathroom cabinet i purchased is lovely and hi tech I will definitely be buying from them again well done Mano mano
June 1, 2022
Unprompted review
Reply from ManoMano
Hello, Sonia:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our clients and hope to see you again soon!
Best,
The ManoMan team
Terrible customer service
No follow up or actual customer service.
If you get what you want all is good; if there are any issues then don't expect to get any resolution.
Ordered a mirror which came with non-UK shaver socket and spent a month trying to get a useful response from the supplier and ManoMano, neither came through and don't know what else I can do, will be contacting trading standards.
May 28, 2022
Unprompted review
Reply from ManoMano
Hello Mrs. Charlotte Macdonald:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Extremely disappointing
I ordered a cover for my garden swing and when it arrived it looks nothing like the one advertised on their website. Almost £50.00 down the drain. The delivery time is also horrendous. 🥱🥱
May 25, 2022
Unprompted review
Reply from ManoMano
Hello Norma:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Lorena G was EXTREMELY helpful
Lorena G was EXTREMELY helpful, friendly, and polite.
Solved our problem in 2 days and also in English.
Very pleased with the service
May 20, 2022
Unprompted review
Reply from ManoMano
Hola, David:
Queremos agradecerte por tomarte un tiempo para escribir esta reseña relativa a tu experiencia de compra. Tu comentario refuerza nuestras ganas de seguir mejorando día a día para seguir brindando un servicio de máxima calidad.
Gracias por tus palabras gentiles hacia David, ella recuerda tu visita y ¡espera verte pronto!
Estamos muy agradecidos por clientes como tú y, ¡esperamos tenerte con nosotros por muchos años más!
Que tengas un buen día.
El equipo ManoMano
Poor and unreliable firm - AVOID ManoMano
I purchased a woodburning stove from Mano mano and it was delivered with broken glass in the door. Over the past four months I have emailed them five times and received absolutely nothing in response.
They are a seriously poor firm to deal with and I would not recommend them at all. Their customer care is none existent.
Andrew Werrell
May 18, 2022
Unprompted review
Reply from ManoMano
Hello Andrew:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Total scam
Total scam. Do not give them your money.
The customer service agents are trained to act as if they care but do not fall for it.
Waiting for a refund for faulty goods for a month and after numerous emails and calls still no close to getting my refund.
They should be exposed in the media.
Total rip off!
May 17, 2022
Unprompted review
Reply from ManoMano
Hello Mrs Shaz Sri:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
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