I placed an order on 29th March. ManoMano confirmed my order stating I should receive it by 2nd April, and provided an order number and a tracking number from the shipper. I checked the t... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.6
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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M221050729921
The parcel was supposed to be by October 31 and it is still not there and I have no answer when it will be delivered.
November 3, 2022
Unprompted review
Reply from ManoMano
Hello Marek:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Worse than useless customer service
Automatic response to concerns/compliments - we received this email following expression of concern ‘Hello:
Thank you for leaving your feedback. We strive hard to make the customer experience the best it can be and we are truly sorry that we were not able to meet your expectations this time.
We will contact you right now via email to help you resolve this issue.
We remain at your disposal for any further questions.
Have a nice day.
The ManoMano Team’.
Still haven’t heard a thing a from either email or from the online chat facility a full day later. Shocking customer service - less than zero!!!
Just what do you have to do to get them to respond?
It’s more than 24 hours since we received this regarding defective pellet stove. Very disappointing to say the least.
November 1, 2022
Unprompted review
Reply from ManoMano
Hello Trish:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
DO NOT BUY FROM MANOMANO
DO NOT BUY FROM MANOMANO
Yet again ManoMano fail to deliver my £200 refund despite numerous assurances. Had an email on the 21st October promising the refund will be in my account within 7 days. Predictably NO REFUND.
I’d advise anyone reading this to NEVER EVER use ManoMano, a truly shocking company with equally shocking customer services.
To ManoMano I will continue to leave these reviews until I get my money!
Order no. M200519608994
Final warning, I will take you to the small claims court unless you refund my £200.
October 31, 2022
Unprompted review
Reply from ManoMano
Hello:
Thank you for leaving your feedback. We work very hard to make the customer experience great and we are truly sorry that we were not able to meet your expectations on this occasion.
We will contact you right now via email to help you resolve this issue.
We remain at your disposal for any further questions.
Have a nice day.
The ManoMano Team
Appalling customer service - defective parts making item unusable
The shoe rack we bought (FSR47-N) came with badly made screws, one of which sheared off during assembly and got stuck in a part, making the entire shoe rack unusable. Our request for a replacement part has so far remained unanswered, and the phone number indicated on the website is out of service.
We are now sitting on an unusable, unassembled shoe rack with no customer service or reimbursement, and Sobuy/ManoMano's customer service claim not to have received the information they request as a precondition to doing anything, although we have sent it to them multiple times, as in the below:
"On 23 October 2022, we bought your Shoe Storage Rack Bench with storage space (FSR47-N) for £69.90 online, from ManoMano UK:
- Order no. M221051129539
- Tracking no. H01PJA0033771899.",
plus three pictures that we sent.
Appalling after-sales service, we do not recommend this company.
October 26, 2022
Unprompted review
Reply from ManoMano
Hello Kerstin:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Bad, bad! Waiting for our order for 2 weeks,
Waiting for our order for 2 weeks. It should be delivered from 20-24 october. Still waiting. No possibility for communication.
October 25, 2022
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Ordered a glass splashback a1/3 of the…
Ordered a glass splashback a1/3 of the price of other retailers arrived as said and was exactly ad said I've since fitted it and am well pleased.
October 22, 2022
Unprompted review
Reply from ManoMano
Hello Rick:
We can't thank you enough for your kind words about our customer service. Your review means a lot to us and makes us realise that we are on the right track!
We are delighted to have you among our customers and hope to see you again soon!
Have a nice day.
The ManoMano Team
Worst place to buy stuff! Order stuff out of stock
Ordered a decoration for my wall and they send me an email that they were out of stock. It was an absolute different email adress and said I should got another website to choose something else. In the end the send me 3 different options which were like 20% smaller and said choose one, I just wanted my money back.
Worst place to buy stuff!
October 1, 2022
Unprompted review
Reply from ManoMano
Hello Cris:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Great customer service
Placed an order and all was well, until I used the tracking link and it had said it had been delivered, I contacted manomano straight away, they were very helpful and resolved the issue promptly, although the issue wasn't with them it was carrier.
One of the members of staff continued to email me and keep me informed of the process.
My product came and I am very pleased with it.
September 28, 2022
Unprompted review
Reply from ManoMano
Hello, Amy:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our clients and hope to see you again soon!
You have a good day.
The ManoMan team
Worse company to order anything kept…
Worse company to order anything kept promising delivery dates and not showing up
September 1, 2022
Unprompted review
Reply from ManoMano
Hello Weskey:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Dreadful company, never again.
Recently renovated a holiday house so needed loads of stuff which I placed orders for. I waited weeks and weeks for deliveries. sometimes I had deliveries thrown over the garden gate and left on the road outside the house, some deliveries were handed to me without asking for proof of purchase and no signature was asked for. I was told that some of the items had been delivered and signed for but received nothing. When I asked for POD the signature wasnt mine and no ID was provided. When I complained I was told that I had to declare in writing that I hadnt received the goods as though I was a liar. In the end I just gave up. It wasnt worth the stress of waiting in day after day and then being told lies to cover for their incompetence, Manomano you can keep the 56 euros for the failed delivery of my sun sail fixing kits. I will never deal with you again and I will tell everyone I know just how useless, you, your supply chain and delivery partners are. Instead I will buy from Leroy Merlin who deliver within days, send delivery notifications and even call to ask for a delivery address pin when they are an hour away so that you can be sure they will deliver to the correct address in that agreed time frame. I will leave one of my order numbers so that you know who I am but there were so many orders that were an issue that I would need an A4 sheet of paper.
September 1, 2022
Unprompted review
Reply from ManoMano
Hello Nina:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Lack of customer service
Useless company when it comes to customer support. I ordered an item to find out after 2 weeks that it does not ship to me. This was only discovered when i checked why my order had not arrived. The shupport then offered me another product which they confirmed shipped to my location, and again on the day it was supposed to arrive I check and it has not shipped. So i ask about the order to be told that they dont ship this item to my location. Also the refunds from this company take a long time to process. more than 2 weeks the last round and now i get to wait again.
Replay: As the platform does not have a reply message to your reply I add the previous order numbers: M220848894736
August 25, 2022
Unprompted review
Reply from ManoMano
Hello Michel:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Missing goods…
A large and expensive parcel was 'lost' by the courier, part of a set of four. Natalia from customer services has been so very helpful, and tried hard to find it, talking to the seller for me. I am delighted to say that today, the courier has found my parcel, it has taken nearly a month!
I will be very happy to order from ManoMano again, their customer service is excellent.
August 24, 2022
Unprompted review
Reply from ManoMano
Hola, Nombre:
No podemos agradecerte lo suficiente por tus amables palabras acerca de nuestro servicio de atención al cliente. Tu reseña significa mucho para nosotros y nos hacer ver, ¡que vamos por el buen camino!
¡Estamos encantados de tenerte entre nuestros clientes y esperamos volver a verte pronto!
Que tengas un buen día.
El equipo ManoMano
Horrible experiemcia
Horrible experiencia. No llega el.envio y me envian diferentes emails, no dan número, no sé explican...Fatal, sencillamente fatal.
August 18, 2022
Unprompted review
Reply from ManoMano
Buenos días, Laura
Confirmamos haber recibido correctamente tu mensaje y te pedimos disculpas por las molestias ocasionadas en relación a tu compra
Debido a que no nos has indicado ni tu número de pedido, ni tu correo electrónico, te invitamos a responder al mensaje que acabamos de enviarte para poder ayudarte y resolver tu incidencia lo antes posible.
Quedamos a tu disposición para cualquier otra consulta.
Un saludo,
El equipo ManoMano
Mano Mano sent me wrong item
Mano Mano sent me wrong item. I ordered a sink they sent two switches. This has held up my kitchen refit and the contractors are not happy. Mano Mano told be to return the switches. I have to print a label. I don't have a printer. They said they would send the sink when they receive the switches. I cannot delay any longer without a kitchen. I told them to cancel the sink. All the time they act like it was my fault. UPDATE… two weeks later after a lot of emails and me jumping through a lot of hoops they finally said they would send me a refund which is, I believe, being processed.
August 9, 2022
Unprompted review
Reply from ManoMano
Hello Evelyn,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Poor customer service
Poor customer service, poor response, difficult to communicate and buying from mano mano was my biggest mistake. Mano mano have since lost two customers and counting. Boycott mano mano at all costs.
August 8, 2022
Unprompted review
Reply from ManoMano
Hello Angelo:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
BAD SERVICE NO SOLUTION
I ordered a product, it arrived damaged and I'm still trying to contact them, no phone only web support which it doesn't run, always says error occurred #404. I've tried to support the problem out (on month) and no contact and no solution. DON'T BUY MANOMANO, THEY ARE A FRAUD
August 8, 2022
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Disgrace of a company !!! DONT buy from them …
Brought a dressing table from these which NEVER turnt up, they blamed it being lost in the post and been chasing them now for over a month for a refund, they said its been refunded which it hasnt as not in my bank now all emails sent are being ignore! Never will i buy from these again and advice anyone else looking at buying with them to not even bother as they take your money and you never get your goods. Disgrace of a company!
August 6, 2022
Unprompted review
Reply from ManoMano
Hello Samantha:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Never More
I buy one product and missing parts.Talk to customers service more than 10 times and nothing happens
They wait until 15 day pas and now is to late to return..
We have family construction company and Spend lot of money in 3 year, but now when I see what other people writing,I see that Mano Mano became Scammers ...
They cheated me for 90E but lost is much more for them......Never More
July 28, 2022
Unprompted review
Reply from ManoMano
Hello Matea:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
I am so amazed they are still trading
I am so amazed they are still trading . 3 weeks and still the item is not here . I’m told be patient in my request for where it is ?
The reviews are all saying the same thing .
They don’t even read the Emails you send
Disgraceful customer service .
July 28, 2022
Unprompted review
Reply from ManoMano
Hello Josephine:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
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