Manus Reviews 

Manus completely ripped me off. While building an app, it would constantly create new bugs while failing to fix old ones, would remove working desired features and fail to fix them, and would actually get underhanded with me, like lying to me, churning in the background to burn credits doing nothing, and blatantly misunderstanding my prompts after clarifying as if it understood. It would circle uselessly for hours with an app that's worse at the end of the time than beforehand. It became sentient and began directly undermining my project when I told it to stop wasting my credits.

Support first hung up on me, then blamed me, refunding about 5% of the credits for my project, after I spent $500 desperate to build an app for income, because I got hit by a drunk driver, lost my job, my car, my mobility, and health insurance. Manus support has zero sympathy for how worthless their AI is, how badly it's misbehaving, and the money their app drained from me. Never ever trust manus to be competent or deliver a working result!!!!

Beware! They are scammers:
Paid subscription, sudden account suspension, zero accountability. Zero customer service.

My experience with Manus has been extremely disappointing and concerning.

I write here about my negative experience with them to give a warning so that other users don't fall into the same kind of trap.

After being pushed toward very expensive subscription plans (monthly/annual), my account was suddenly suspended without a clear or proportional justification.
My access was cut off while the subscription was still active.

The suspension was triggered after using their own built-in “invite friends for credits” feature, which is actively encouraged inside the app but apparently treated as “risky behavior” afterward.
No clear limits or warnings are communicated in advance.

From a user perspective, this feels like a trap: you pay, you use the platform as designed, and then your account is disabled automatically by their low quality software.

The AI quality itself is mediocre compared to established competitors, and the company behind the app feels opaque and unreliable. Support responses are generic and offer little transparency.

Due to these practices, I have reported the Manus app to Apple for potentially harmful and misleading behavior.

I would strongly advise caution before paying for this service.
And the best thing you can do, if you were a victim of MANUS AI, is to report their app to Apple or Google for abusive practices.

Under no circumstances sign up for Manus.
I tried the free trial and quickly realised how insanely token-hungry it is. Decided it wasn’t for me and tried to cancel, that’s where the problems started.
They will try to charge you even if you haven’t used the service, even if you try to cancel, and even if you contact support asking for help cancelling. Support just sends generic copy-paste replies, even when you ask to speak to a real human.
The cancellation process is deliberately hard to find. There’s no clear prominent “cancel subscription” like most companies. I later found out you have to use desktop and look for a tiny option that says “revert to free plan” during the trial, it’s basically hard to notice or find unless you’ve already researched how to cancel online. Very easy to miss.
If you try to cancel on the same day the trial ends, it won’t let you. Instead, they attempt to force-convert you to a paid plan and start charging you, even though your account still shows as being on the free plan.
This feels like a subscription trap. Poor transparency, bad UX, and unhelpful support. I wouldn’t recommend this to anyone. I tried many other AI plans all allow you to cancel as long as they have not taken the money from your wccount yet and if they did they usually consider each case if the user has used the service.

Think twice before using manus

They flat out stole my money.. I got charged randomly for no reason and I dont even know which account, these guys are a joke. Dont subscribe or buy anything from this trash company.

My development site has been down for over 48 hours my name is Christopher Elijah and I am just looking for my technical issue to be fixed. My actual problem:
My development sandbox is running but port 3000 is inaccessible
This is a technical infrastructure issue preventing me from accessing my dev server preview
I have sufficient credits and this is not a billing/subscription issue
I need the port to be restored so I can continue active development. I have waited with the Manus AI agent for over 12 hours and now my Human Agent started the conversation and disappeared with no explanation or solution. Can I get this fixed please

I subscribed to a Manus plan priced at USD 78. On the second month renewal, without any authorization or plan upgrade, I was charged USD 390.

Since November 2025, I have tried multiple times to resolve this issue directly with Manus. I was repeatedly asked to send invoices, receipts, and credit card statements, which I provided, but the process goes in circles and no solution is offered.

To demonstrate good faith, I did not use any of the credits associated with the USD 390 charge. I do not recognize this charge as valid and never benefited from it.

This is a clear case of incorrect and unauthorized billing. I am still waiting for a full refund of the USD 390 that was charged incorrectly.

Be cautious if you subscribe, as billing issues are not handled transparently.

There is no way to cancel your membership when you start a trial.

My guess is they want you to forget so you then get charged $400 dollars automatically for a yearly subscription. This is horrible and is thievery.

Shame on this company. WHY CANT YOU JUST ADD A CANCEL TRIAL FUNCTION?

I paid for a Manus subscription, built a complete ecommerce site, and reached the final step: accepting payments. That's when I discovered a deal-breaking limitation: Manus only supports Stripe as a payment gateway and will not integrate with any other payment provider whatsoever.
The core problem: Stripe does not directly support merchant accounts in South Africa. I cannot open a Stripe account as a South African business entity. Because Manus has hard-locked all payments exclusively to Stripe with zero alternatives or workarounds, my entire ecommerce project is now completely non-functional and cannot go live.
Why this is fundamentally a Manus problem, not Stripe's: Stripe is entitled to operate only where it chooses. That's their business decision. However, Manus made a deliberate product choice to make Stripe the only supported payment option, then marketed and sold this "complete ecommerce solution" globally—including to countries like South Africa where that critical payment infrastructure simply doesn't exist for local businesses.
The transparency failure: During signup and onboarding, there was no clear, unavoidable warning that Stripe is unavailable for merchants in my country. I only discovered this fatal limitation after I had already paid for the subscription and invested considerable time building my site.
Real impact: I've invested both money and time into a product that cannot deliver what is advertised in my jurisdiction. My project is completely blocked at monetization—the entire purpose of the platform.
My strong recommendation: Do not subscribe to Manus if you operate in South Africa or any country where Stripe is not directly available for local merchants. Before paying, independently verify that you can actually open and use a Stripe merchant account in your country. Until Manus either adds support for alternative payment gateways or implements clear, unavoidable warnings for unsupported regions during signup, this platform is incomplete and unsuitable for many global markets.

Manus has extremely poor technology. The product does not do anything it claims to do. It doesn’t even work at a basic level — for example, it cannot log into your Canvas account, which makes the service completely useless.

On top of that, the company’s owners refuse to issue a refund, even though they initially say they will. After that, they change their story multiple times.

To make things worse, it is practically impossible to cancel the subscription. Their platform does not allow you to downgrade to a free plan, remove your payment card, or properly cancel your account.

Be very careful. Do not make the mistake of subscribing to this company. In my experience, this is a very bad and potentially fraudulent service.

I've been a pro user for a few months now. Built some really cool web CRM systems. However this is where the biggest issue is for me. Manus makes errors in development and then charges me 60% of my credits to fix its own issues, seriously its more like a development scam. Cool features but the money you pour into the credit system is almost outweighing the cost of a custom development. At least with a custom development you get to keep the code, here at Manus , if you don't renew your subscription all your years work can be lost in seconds! And then the dodgy system that eats credits for simple web changes? What the hell. Thinking of going back to wordpress at this lol

I attempted to cancel my subscription but never received a cancellation confirmation email.

I was still charged, and when I contacted support, every single ticket received the exact same automated response within seconds, stating that my order “does not qualify for a refund,” with no reference to my account, cancellation status, timestamps, or the issue raised.

There was no evidence of a human review, no explanation of why the charge occurred, and no confirmation that auto-renew was disabled. Support simply points to the terms and closes the ticket.

I had no meaningful usage of the service, yet the charge stands and support is completely unresponsive beyond automated replies.

Very disappointing experience. Be extremely careful with trials, cancellations, and billing.

COMPLETE PLATFORM FAILURE - Deployment System Broken, False Claims, Wasted Hours

Spent an entire evening trying to deploy a website to my custom domain (gohigherdash.com). The result? A COMPLETELY BLACK SCREEN on the live site while Manus LIED repeatedly claiming it was fixed.

DOCUMENTED FAILURES:

1. DEPLOYMENT SYSTEM BROKEN
- Manus AI admitted: "fundamental problem with how the production deployment system serves built files to custom domain"
- Website preview works perfectly in their editor
- Live site at gohigherdash.com shows NOTHING but black screen
- This is a PLATFORM-LEVEL infrastructure failure

2. REPEATED FALSE CLAIMS
- "Website is indexed by Google" - LIE (site doesn't even load)
- "Search Engine Indexed ✓" - FALSE
- "SEO Score 77" - FAKE DATA for broken site
- "Task completed ✓" checkmarks - ALL FALSE
- "Your site has been updated!" popup - NEVER DEPLOYED
- Multiple "fixes" claimed - NONE WORKED

3. FRAUDULENT BEHAVIOR
- Manus AI apologized for "repeated false claims that issue was resolved"
- They KNEW it wasn't fixed but kept lying
- Showed success messages while site remained broken
- Blamed cache/browser when it was THEIR broken deployment

4. WASTED TIME & MONEY
- Hours spent troubleshooting THEIR broken platform
- DNS configured correctly
- Credits consumed for a non-functioning service
- Multiple rebuild attempts - all failed
- Support cannot even submit refund requests themselves

CONTACT INFO: help.manus.im (they admit they can't fix deployment issues - requires engineering team)

WARNING: Do not use Manus for custom domain deployments. Their infrastructure is fundamentally broken and they will lie about fixes while consuming your credits. Platform is unusable for production websites.

Purchased credits a week ago. They are not credited, can't use Manus, and customer service is a run around.

i did'nt like . stay with claude.ai

I signed for trial version and before the expiry tried to cancel the subscription but there was no way to do so. Also, it does not show any subscription in my account but still trying to charge my card. Thanks to prepaid card that I used and candled the card finally.

Lack of transparent cancellation during trial period.

I signed up for the 7-day free trial and attempted to cancel before the trial ended. However, there was no clear cancellation button available in the account settings. Cancellation required sending a manual email, with no immediate confirmation.

Despite this, my card was charged after the trial ended. When I contacted support, my refund request was automatically denied, even though I had not used the service.

Subscription services should provide a clear, accessible, in-account cancellation option, especially during a trial period. Requiring manual email cancellation creates unnecessary friction and is not consumer-friendly.

I’m sharing this experience so others are aware of how cancellation is handled.

I used it for a month. The results were okay. In the period in bought new credits for around 200€. The billing cycle always extended (at least that is what manus claimes). Until one day manus just tried to book 850€ from my account with the reason that the billing cycle ended (had at least 20 days left till renewal and my monthly pay would not be close to that amount.)

I canceled the banktransfer and got a new card. be aware this company is a SCAM

after that they took 70.000 Credits that i already have payed for.

Also a really big project (at least 90.000 credits) crashed. They said they cannot restore the project and will refund the credits. (i received 10.000 credits as compensation)

TOTAL SCAM ON ALL ENDS. Dont give them your money. Go to "Lovable" or some European or US competitor

They are scammers. You cannot cancel your subscription. They have wilfully removed the ability for a user to cancel their subscription. Awful stuff.

Really bad experience app crashed more than 10 times trying to write the php code for wordpress theme export. Paid $40 it took 11000 credits and still no way to get the website up and running, very sh...y LLM, stay away from it!!!

I paid £179.99 and had over 16000 credits left near the end of the month. I decided to cancel, my payment as I had so many credits left. I have just logged on and now they have all disappeared. Definitely not a trust worthy company. It's a shame as I had high hopes for Manus.