Manus Reviews 

⭐ (1 star)

BILLING FRAUD ALERT: Manus charged me 6,562 credits for completely failed services, then blamed their AI for their own broken infrastructure.

WHAT HAPPENED:

• Paid 6,088 credits for WordPress setup
• Every attempt failed due to MANUS’s server problems (PHP-FPM errors, Apache failures)
• Their AI worked perfectly - diagnosed every technical issue accurately
• ZERO deliverables despite full credit consumption

MANUS’S RESPONSE:

• Blamed “AI limitations” instead of owning their infrastructure failures
• Charged 474 MORE credits just to discuss THEIR problems
• Only offered 50% refund for 100% service failure
• Support deflected blame onto AI instead of fixing broken servers

THE TRUTH: These were server-side infrastructure problems, not AI issues. Manus charges customers for their own technical incompetence, then gaslights them by blaming the AI.

WARNING: Avoid this predatory billing model. They profit from broken services while scapegoating their own AI.

Dreadful, the worst app, the worst customer service team. Pretty much put my business under since moving over to Manus.. DONT DO IT PEOPLE

It is so bad they make you do over 20 chats what you could do in 2 or 3 chats with the content limits. This is killing AI these stupid restrictions that do not warn you when limits are even close.

I subscribed to manus.im and couldn’t cancel. There’s no support, no way to contact them, and no refund option. Very disappointing experience — I don’t recommend it at all.

Not allowing your customers to cancel subscription and attempting to charge them, not responding to support tickets/emails - SCAMMERS, AVOID

The AI Agent just lies and says it did tasks and doesn't, the quality is terrible, it can use $100 in credits just to go in circles and make mistakes you didn't even ask for. It will fix one error and create 10 new ones. It crashes constantly and even crashed my browser about 6 times in one day. No Support, you just get an automated response and no actual reply to the support request. I've spent a lot of money and time and will not be using the application anymore.

Pretty much the same experience as others reviewers. One good website draft when I first started (1200 credits) then rebuilt the thing entirely for every tiny adjustment even though it said it wouldnt. Tried to replicate the same thing for a new website and it burned through 3500 credits. You pay highly for its mistakes and I cannot find the website documents/ folders to download anywhere even though it stores the links to the websites on its servers for you to view. Awaiting a refund for the 'technical errors' they say they will refund you for, of which there are many. I have refused to continue using it until I receive a response and will update this review if I do. The promise is fantastic - an amazing website using React in literally minutes but it remains incomplete - do I keep pouring money in now Ive sunk the costs? I have chosen not to as tempting as it is because it doesnt feel ready for customer use yet and its hard to invest when theres no guarantee of results at this stage

It cost more than $100 in upgrades in one day to work on my project in manus.im and the next morning, all the updates were rolled back.

I had high hopes for this one, it seemed to be reasonably quick, easy to operate, a little clunky, but easy on the pocket.

All of a sudden it cost $19 in upgrades to make couple of tweaks, then another $19 to make another few tweaks, then another $19 and another $19, and another.. and so on..

It cost over $100 to make a few cosmetic updates (tweaking logo position, change in header color).
It took a while to work out what was going on, but it soon became apparent that the AI redeployed the entire site every time I requested, even the smallest, changes. At this stage I needed to purchase an upgrade ($19) to complete even the smallest correction.

I instructed the AI not to make any further changes unless I authorized them first and stopped purchasing credits.
But got a terrible shock the next morning, when all the updates I made the day before had been rolled back, and I needed another $19 to ask why ??

Support doesn't exist, not even an auto reply, and I have been left with an almost completed site, sitting on the Manus servers somewhere and no Idea how much it's gonna cost me to get it fully deployed .

I don't buy the "our support isn't available at weekends" excuses any more. Online business operates 24/7, so there should be at least 1 or 2 support agents available at all times to fix things like this, especially if user numbers are as large as they claim them to be..

when it works, it works, when it doesnt, they charge credits anyway... sometimes they refund you 20% of what you spent, but no customer service, so you get stiffed real quick.

It looks more like a scam to me. I tried the "daily free credits" offered, they are absolutely useless. It's almost ridiculous, you cant even finish a super basic task like web searching for a product (one product!) :)). I am currently on the third day and no result, every day I press continue job, does 4-5 surfs and finishes the credits. So actually, you cant even test it. Forget about payed plan, from how it went, you will finish credits in the first day of using it, for basic simple tasks. I don't even want to think what costs could you reach
I must admit though, the YouTube presence is strong and efficient, tricked me into wasting my time with it

Manus AI stands out for its ability to handle complex tasks and automate workflows with ease. Its performance across different project types, from building websites to generating visuals and content, makes it a valuable tool for productivity and creativity.
There are still some important areas for improvement. Limiting the removal of the “Made with Manus” label to only the highest-tier subscribers is unfair to those who are already paying for Plus or Pro plans. All paying users should be able to control their own branding without restrictions. Manus would also benefit greatly from providing an MCP integration or an API, allowing users to build custom automation and connect Manus with other platforms. This step would make it a truly versatile and agentic AI.
Despite these issues, Manus AI is already ahead of most competitors and delivers strong results. If the team can make branding control available to all paid users and introduce more options for automation and integration, Manus AI could easily become the best choice for users seeking a powerful, adaptable AI assistant. I look forward to seeing these improvements in future updates.

I have been using Manus for a few months and made a one-month premium subscription. The tool performance was fluctuating, and I came to know from their customer service that they were making changes to the model, obviously the changes were not that positive.

I have been trying to work on a relatively simple coding project, and it consumed huge credit without completing the task. It performs really bad when it inherits the context.

I contacted the customer support a few times and they did refund the consumed credits, but we are in the same vicious circle, they refund the credit, and the tasks consume it all over again and again.

3 mois d'abonnement pour une seule question : Un outil qui te fait croire qu’il pense, mais qui surtout compte, recompte, et ponctionne chaque microseconde de réflexion. Une simple tâche basique ? 300 crédits. Une erreur de leur part ? À ta charge. Tu demandes une action simple, il te facture un détour philosophique et t’impose un ticket d’entrée façon IA de luxe pour un service de guichet automatique.

Interface flatteuse, mais derrière : une pompe à crédits cynique, sans logique ni transparence.
On est très loin d’une IA qui aide : c’est un distributeur de frustrations déguisé en assistant.

Je déconseille fortement. À fuir, ou alors à tester si vous aimez jeter votre argent dans une IA qui vous regarde mourir à petit feu avec élégance.

"Manus.ai: the art of charging you for the air you breathe."

A tool that pretends to think, but really just counts, recounts, and drains every microsecond of its own process. A basic task? 300 credits. Their mistake? Your problem. You ask for something simple, they invoice you for a philosophical detour and slap on a luxury-IA entry fee for a glorified vending machine.

Slick interface hiding a cynical credit-vacuum, with no logic and zero transparency.
This is not a helpful AI — it’s a frustration dispenser dressed up as an assistant.

Strongly not recommended. Run — or try it only if you enjoy watching your money evaporate while the AI elegantly stares at your slow demise.

This is hoax! Tämä on täysi huijaus.

They sell you an expencive discription and you can use it for 2 hours. Then your credit is up. Do not make a payment, it just is not worth it. I contacted the support to cancel, but no help from there. You will lose your money.

Great, but expensive. I bought $200 tier, gave me 40k credits. I'm down to 30k credits in two days...

the worst app in my life,only take your money and credits to produce absolutely nothing. after server failed, try with simple tasks like analize seo of a website (same result nothing), try something more complex like obtain images from google maps api(something basic the same result) trash app i would never recommend for nobody.

Deserves zero.
Worst system and worst customer support i have experienced in a long time.
After wasting almost a day on 1st April, when it took over an hour to produce utter rubbish,
I thought I'd try again today
30 minute wait turned into 58 minutes and then 125 minutes and then met with
"Internal server error has occurred. Please try again later or click the refund button to refund the credits."....
So I tried again this time it took over 2 hours and then I was met with
"Internal server error has occurred. Please try again later or click the refund button to refund the credits."....

same message as last time and again nothing produced.

but it didi debit all of my 1000 credits ...all down the drain

Doesn't do the task even though it is working a long time to do it -and multiple times in a row, it failed and wasted all my credits
Utterly useless this platform...
Manipulative
Anti-value
Negative Output
Useless
System

If i could give 0 i would. Worst customer support i have experienced in a long time. After wasting almost a day and all almost all my credits due to several different issues with the AI model (Doesn't do the task even though it is working a long time to do it -and multiple times in a row, it makes up stuff that is not true, it doesn't always do what you tell it, sometimes it just freestyles and does something completely different if it feels like it. I would not reccomend using this platform...

No Customer Support or refund when it doesnt work. They just IGNORE you. They dont care. AVOID!