M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Manze's definitely the best

Manze's definitely the best. Fantastic delivery service packaging was brilliant even had cooking instructions although I will definitely cook them a little longer next time. Will order again.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Living in Warwickshire I missed the pie…

Living in Warwickshire I missed the pie mash and liquor nights we had Fridays as a child ...found this little gem that delivers ,from London.
Very nostalgic...teleported back in time

Just as I remember beautiful 😍

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

It's only when I show the news piece on…

It's only when I show the news piece on BBC news I did now know M.Menze delivered.
That was it my Birthday meal I going to order.
Arrived on time really well packaged and also really clear cooking instructions.
Without doubt I will order again and again.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

M.Manze 'Pie & Mash'

I left the London area 30 years ago and have not had 'pie & mash' since then. It arrived on time and well packaged. A great quality product - just like I remember it!

Thank you M.Manze - I will definitely order again.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Lived in the east end of London 64…

Lived in the east end of London 64 years from when I was born , moved to Norfolk just over 4 years ago. , missed being able to have pie and mash , ordered from your delivery menu and was not disappointed it was delicious, everything was perfect
Easy to order, was packed perfectly delivered when said would be, will be ordering from you again , and I was very happy with the cost , thank you
Richard Edwards

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

After 30 years living in the South…

After 30 years living in the South west,imagine my not at being able to have fabulous Manze Lid Mash And Eels delivered to my home.When I lived in London it was a ritual to go to " the pie shop" on Saturday morning for lunch.I will definitely be coming back for more.THANK YOU MSNZEXX

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Proper pie and mash. We havnt had proper pie and mash for…

We havnt had proper pie and mash for many years. I stumbled across delivery service by chance and decided to give it a go. We were not disappointed. It tasted exactly how we remembered it and was excellent. Really good service from start to finish. Would highly recommend. We will definitely be ordering again. Thank you.

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

Very plain

Very plain
No taste in liqueur at all
Like wallpaper paste
Hardly any meat in pie
No seasoning
On the plus side a well packaged product and delivery

October 28, 2024
Unprompted review
Rated 3 out of 5 stars

Very dissapointed

Well being married to a true Cockley, then I was introduced to Pie and Mash in the mid 60s. Loved it.
Fast forward 60 years and my wife is now in very poor health, so I thought for a nice treat I would get some delivery here in Torquay South Devon.
It arrived on time, extremely well packed, ice packs still frozen.
Followed the cooking instructions which were very good and easy to understand.
1. Pies not very tasty and very limp, the meat had no taste all.
2. The mash was very dry, although I mashed it up as instructed, no flavour either.
3. The Liqueur had no taste and was quite salty.
All in all we were very disappointed, Needless to say, that the other Pies and Mash and Liqueur went into the bin.
Sadly the lady was not very impressed, neither was I.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

top quality

fast delivery and top quality if you can't get to London then do the next best thing order from Manze Pie and Mash and get it to come to you

October 26, 2024
Unprompted review

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