M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A Mother’s Day Treat

Ordered for my 90 year old mum’s Mother’s Day dinner treat. As well as taking her down memory lane, she absolutely loved it. From ordering, delivery, packaging, instructions on how to heat & the eating experience - just wonderful! Her daughter and son-in-law loved it too 🙂

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The packaging of the pies mash and liquor was absolutely brilliant. Very impressed.
The pies mash and liquor were delicious. A big thank you for a great meal we enjoyed.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Pie perfectionist be ordering again

Smooth easy ordered pies and mash the full works eels, slipt pea soup chilli vinger as a present for friends in Cornwall they arrived safely and taste like a little slice of south east London, amazing service best pie and mash with out fail

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy eastender

So easy to order packaging was excellent
Arrived when expected instructions were included pie & mash and Liquor was just
Wonderful you made an old cockney boy
Very happy thank you 😊

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic all round

Order came when asked, fantastic packaging,and chilled with ice packs.
Brilliant service and great portions of liquor.
I'm very happy and will order again.
I love traditional pie mash and liquor,you can't beat it.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Omg absolutely perfect

Omg absolutely perfect! Ordered for delivery and it arrived on time , packed so well with cold bags to keep it chilled. The pie and mash were just as I remember, the liquor was perfect and they send include cooking instructions to reheat.my husband had a portion of jellied eels which he really enjoyed. We will definitely be ordering again very soon.thank you

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Memories

My last Pie and Mash was with my late Father several years ago on a visit to London. I was pleasantly surprised to find delivery to the East Midlands was available from Manzes.

The first bite had all the memories and emotions flowing.

Many thanks to all at Manzes who made this happen

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Made an East End Mum's day for a cheeky…

Made an East End Mum's day for a cheeky wedding anniversary dinner.

I ordered a little treat for my Parents Wedding Anniversary, and nothing but impressed (well, DPD no impressive, but that's not Manze's fault).

Top quality pies, loads of filling and super tasty. The liquor was delicious, the mash tasty, and we'll be ordering again.

We were also mega impressed with the packaging. We left the box in a room temperature room (in February) and the ice packs wer still mostly solid 8 hours later, and the food well chilled.

This won't be our last order :)

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

1960s

Well having lived my earlier days in E10 Leyton it was a once a week trip to Stratford manses with my mum how can you ever forget the taste and smell of pie and mash.I have also converted many of my family and friends who wished they had lived in my east London
First class proper food
J slade

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

As a Eastend girl that was brought up…

As a Eastend girl that was brought up eating pie&mash I was so happy to find Manzie did online ordering and delivery to my area .
Food was well packed and sealed well and delivered on the date that was chosen by myself.
Food tasted just how I remember tasty and delicious.
I even brought a pie and mash appreciation pin so I can show my heritage.
Thank you Manzie I look forward to ordering from you very soon.
Thank you !

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I moved from London 36 years ago to…

I moved from London 36 years ago to south Wales I am 76 years old and receiving good this lovely meal when I can afford it is wonderful ,wonderful service from my favorite company a day wonderful pie and ells

February 9, 2025
Unprompted review

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