Settee came, looked great at first. Then after one month of just a child sitting on the corner section the seat began to sink. There are sections of the material pulling away from the foam and frame.... See more
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Great sofa, great price, very attentive staff always polite and informative when ive rang to ask questions regarding delivery etc... Also the delivery men...nearly 5 hours drive and they helped my... See more
Company replied
Love my new sofa! Delivered fast and delivery drivers assembled and placed sofa where I wanted it! Kept in contact with delivery status! Would recommend them to anyone be my 1st stop always for new fu... See more
Company replied
The customer service over the phone was amazing. They answered all my questions and gave me so much information. The customer service of the delivery drivers were absolutely terrible. An hour late, ru... See more
Company replied
Company details
Written by the company
We're a well established furniture store born from the vision of being the place to shop to meet all your furniture needs. We pride ourselves on supplying hand picked, quality products, ensuring that all our customers receive only the best furniture available. Our customer service team are available from 9am through to 10pm so there is always someone happy to help, day or night. Our 2 man delivery teams take care of all the heavy lifting, 5 days a week. Our vast warehouse full of stock means you wont be left waiting months for your sofa to arrive.
Contact info
Maple Centre, Unit 9 Bull Lane, , WS10 8ST, Wednesbury, United Kingdom
- 0121 505 6380
- info@maplefurniture.co.uk
- maplefurniture.co.uk
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Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Really please with the sofas I ordered…
Really please with the sofas I ordered them on the 6th December and had it delivered by the 10th December just in time for Christmas
January 4, 2022
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Nice sofa bit on small aisw but I…
Nice sofa bit on small aisw but I should of checked sizing fast delivery
January 4, 2022
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service
Excellent service, great customer service. I received my sofa really quickly. I got notified I advance of the delivery.
Very happy with our sofa
January 4, 2022
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Everything was excellent just a couple…
Everything was excellent just a couple of minor things which stopped giving that last 5 start I got the phone call saying that they would be half an hour about two to three hours they arrived everything went perfect then they said we don't get rid of our own rubbish and left it in our home.
December 23, 2021
Reply from Maple Furniture
Hi Abbey,
Thank you for your 4* review. Please accept our apologies for the miss-communication regarding your delivery time. Unfortunately, we cannot dispose of any packaging as we don't have a waste licence, it does state this on our website in the delivery section. Thank you for your feedback.
Many Thanks
The Team at Maple Furniture
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
My sofa was nothing like the picture
My sofa was nothing like the picture! I was expecting it to be bigger and bulkier. But overall its nice and I like it
December 13, 2021
Reply from Maple Furniture
Hi Michelle,
We are sorry to hear that your sofa was not what you thought it would be. All of our dimensions are on our website for you to check sizes before you order. We are glad you are happy overall with your sofa and thank you for your review.
The Team At Maple Furniture
Love my new sofas what a great company…
Love my new sofas what a great company maple furniture are very helpful and always keep you updated on your order
December 13, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
I love my new sofas they are so …
I love my new sofas they are so Comfortable. And the Delivery drivers were so helpful and kind. I had a great experience with this Company.
December 13, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Where are the instructions?
I wasn't exactly sure how to do this, it's taken me 2 weeks to work out what to say.
2 delivery men delivered my corner sofa in 3 pieces. Once 2 pieces were put in the living room I asked them if they'd like me to start unwrapping them whilst they baught up the 3rd and final piece, to which they replied "oh, you want us to put it together too?" Well, I felt really bad after that and said no, it's OK, I'll do it as they came across as though I was asking for a favour and not that other actually part of their job. Anyway, they finally left and I called maple and spoke with a representative and I asked if she could email me over instructions on how to put it together, she said yes and 2 weeks later still no instructions. The couch however, is lovely. I would also say that it made me uncomfortable that they were laughing and joking about in a different language which made me uncomfortable. Other than that, sofa is nice.
December 13, 2021
Reply from Maple Furniture
Hi Jayne, Please accept our appologies for this. Our drivers are meant to assemble your sofa's for you on every delivery. I dont know why you weren't sent instructions but we will look into this for you. We will speak with our delivery drivers and thank you for bringing this to our attention.
The Maple Furniture Team
Excellent promt service deliverd in…
Excellent promt service deliverd in under a week . Lovely quality sofas at a great price
December 7, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Absolutely fantastic customer service
Absolutely fantastic customer service, our order was placed two weeks ago and was delivered within days.
The install team were also great, very courteous and installed the sofas without any fuss, a credit to the company.
December 7, 2021
Reply from Maple Furniture
Hi Emma,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent customer service delivery…
Excellent customer service delivery amazing delivery drivers very pleasant and helpful
December 7, 2021
Reply from Maple Furniture
Hi Ruth,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Fast delivery customer services are…
Fast delivery customer services are amazing I'm in love with my sofa thank you
December 7, 2021
Reply from Maple Furniture
Hi Linzy,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Sofa not same as pics and still not resolved after 2 weeks!
Purchased the “Valencia” online and delivery was quick. However the sofa that arrived was a very poor resemblance to the sofa advertised. It was a lot smaller when measured and had different ends. Also the delivery guys didn’t assemble this as promised. I rang up straight away and was told it would be rectified.
I chased the next day after sending photos as requested. I was told it was the correct sofa and the one they had in stock was the right measurements. It took that long to hear back, initially I would have accepted a swap to the correct sofa. However now it’s been 2 weeks and I’m still waiting on the sofa (unused and unassembled) to be collected so I can be refunded as agreed within the 14 day period.
Very disappointed. Will update once rectified … if it is!
December 5, 2021
Unprompted review
Reply from Maple Furniture
Hi Amanda, we are sorry you were unhappy with your purchase. Your sofa has now been returned to us. Thank you for your feedback.
Regards
The Maple Furniture Team
Brilliant service superfast delivery…
Brilliant service superfast delivery phoned yesterday to say it was out for delivery was no expecring an early morning chap at the door two lovely gentlemen was built in the space off 5 munties big thank you guys would recommend 100 percent to anyone done their best battleing threw covid and horrible weather to get it here all ready looking at table sets x
December 2, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
I've ordered a Dino 3 Seater & Dino LHF…
I've ordered a Dino 3 Seater & Dino LHF Corner Unit and its of fantastic quality, the items were delivered within 2 days of the order and the delivery team were fantastic and assembled all of the furniture without any hesitation and they were very polite and quick in their process
November 24, 2021
Unprompted review
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Great sofa & delivery was quick.
November 23, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
EXCELLENT CUSTOMER SERVICE FROM…
EXCELLENT CUSTOMER SERVICE FROM ORDERING TO DELIVERY. MY FURNITURE ARRIVED WITHIN 4 DAYS OF ME PLACING MY ORDER. ALSO AMAZING FURNITURE AND THE QUALITY IS OUTSTANDING
November 23, 2021
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Everything was fine no ups and no downs
November 23, 2021
Reply from Maple Furniture
Thank you for your 3* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
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