Settee came, looked great at first. Then after one month of just a child sitting on the corner section the seat began to sink. There are sections of the material pulling away from the foam and frame.... See more
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Great sofa, great price, very attentive staff always polite and informative when ive rang to ask questions regarding delivery etc... Also the delivery men...nearly 5 hours drive and they helped my... See more
Company replied
Love my new sofa! Delivered fast and delivery drivers assembled and placed sofa where I wanted it! Kept in contact with delivery status! Would recommend them to anyone be my 1st stop always for new fu... See more
Company replied
The customer service over the phone was amazing. They answered all my questions and gave me so much information. The customer service of the delivery drivers were absolutely terrible. An hour late, ru... See more
Company replied
Company details
Written by the company
We're a well established furniture store born from the vision of being the place to shop to meet all your furniture needs. We pride ourselves on supplying hand picked, quality products, ensuring that all our customers receive only the best furniture available. Our customer service team are available from 9am through to 10pm so there is always someone happy to help, day or night. Our 2 man delivery teams take care of all the heavy lifting, 5 days a week. Our vast warehouse full of stock means you wont be left waiting months for your sofa to arrive.
Contact info
Maple Centre, Unit 9 Bull Lane, , WS10 8ST, Wednesbury, United Kingdom
- 0121 505 6380
- info@maplefurniture.co.uk
- maplefurniture.co.uk
People also looked at
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service and my sofa is great…
Excellent service and my sofa is great quality! Would definitely recommend.
April 14, 2022
Unprompted review
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service
Excellent service, quality, and speedy delivery - nothing I can fault! Will be recommending to family and friends
April 14, 2022
Unprompted review
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Ordered my sofas wasn’t given any…
Ordered my sofas wasn’t given any information ie if that sofa was in stock just insistent on me making the payment for the credit agreement which I did to be then told someone will be in touch from delivery no one was . I phoned to enquire where the lady apologised and said that shouldn’t of happened I should of been told a rough date . When the sofa come only one was delivered guys were lovely however pushed the sofa so far back to the wall clean snapped the broadband plug in the wall out leaving the pins in the socket which resulted in no broadband for a week . Money for a new box was reimbursed . When asking where my other sofa was I was told it wasn’t in stock by the drivers but then told by customer service it had missed for delivery . I finally got the other sofa delivered 4 days later . I had emailed customer service on the 16th of March didn’t get any response what so ever until today when I emailed again . Amazingly the same person that was in a hurry to get me to pay the money for the contract and put the phone down and is the one reading my issues and has refused to pass it on to anyone else as my furniture has been delivered . Very poor service wouldn’t recommend or use in the future
April 12, 2022
Unprompted review
Reply from Maple Furniture
Hi Samantha,
Thank you for your review, however, we feel it is a little misleading. We cannot give you a delivery date until you have placed an order which you do by paying the £15 deposit. Your order then gets passed onto the delivery team and you get a email confirmation immediately stating that delivery is 3 - 4 weeks and that the delivery team will be in touch nearer the date to confirm when you are booked in. We have no idea why the delivery drivers told you your sofa was out of stock but unfortunately it was not loaded onto our van for delivery, as soon as you let us know, we apologised and arranged delivery 4 days later for you. Your only complaint at the time was your broken socket. We asked you to get a quote to fix it and reimbursed you for the repair. You missing sofa was delivered on the 4th April and on the 12th April you began emailing our complaints department with no actual complaint that we hadn't already dealt with? The only other email we had from you was on the day of your first delivery showing us the broken socket. We have asked what you are looking for as a resolution and you have simply stated after 6 emails that you want nothing done, you are just going to leave us a bad review. We are still unsure exactly what your complaint is? Please get back in touch by email should you wish to let us know what the issue is.
Regards
The Team at Maple Furniture
The sofa I have received is lovely
The sofa I have received is lovely, and also very comfortable too it was a great service from maple furniture, and was a easy process to deal with the staff were fantastic. They assured me that the sofa would be here at the correct date and it was even early on the delivery too. I would recommend maple to family and friends. Thank you to all the staff who made it as smooth and easy process
March 12, 2022
Reply from Maple Furniture
Hi Jason,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Really friendly good service
March 11, 2022
Reply from Maple Furniture
Hi Claire,
Thank you for your 4* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service from ordering to…
Excellent service from ordering to delivery.
Would recommend the sofa and company.
March 11, 2022
Reply from Maple Furniture
Hi Sabina,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
I am really happy with my new sofa
I am really happy with my new sofa. Comfy and exactly as described and pictured. I would definitely recommend and will be purchasing a bed next
March 11, 2022
Reply from Maple Furniture
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service
March 11, 2022
Reply from Maple Furniture
Hi John,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
i would recommend Maple furniture the…
i would recommend Maple furniture the staff on phone were great and very helpful and delievery team were brilliant
March 11, 2022
Reply from Maple Furniture
Hi Jordan,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
I ordered the farroe corner couch the…
OI ordered the farrow corner couch the delivery came very quick and the men were nice who dropped it off but it was the wrong colour it was cream arms and black crush velvet the couch and pillows are very hard I phoned the company and they won't pick the sofa up unless I pay 90 for drop off 90 for them to pick it up they should of asked me if that colour was ok in the first place I haven't got 180 to put the sofa back so now I'm stuck with it and it was there mistake so I'm going g to contact a so!icitor and to top it off the same couch re made on Facebook for 399 very disappointed /reply to maple furniture what about when I told you it’s hard as bricks you did offer another couch but I haven’t the 180 for you to collect and drop off so now I’m stuck with it can’t even sell the junk
March 9, 2022
Unprompted review
Reply from Maple Furniture
Hi Aoife, we offered to exchange your sofa on the 16th of February, you advised us that you wanted to keep it, I have just re-read through the conversation you had with us which is stored for reference. Delivery and collection fees for returns are clearly stated in our terms and conditions here.
Returns
Any customers that are unhappy with their order can return the product in its original packaging within 14 days of delivery for a refund minus the cost of delivery and collection.
All exchanges and returns are subject to a collection/exchange fee and the original delivery fee is non-refundable.
Regards
The Maple Furniture Team
Excellent service & value easy website
January 27, 2022
Reply from Maple Furniture
Hi Margaret,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Quick delivery time
Quick delivery time, sofa is amazing quality, can't fault the service
January 25, 2022
Reply from Maple Furniture
Hi Phil,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
I am so pleased with my corner sofa,its…
I am so pleased with my corner sofa,its excellent value for money.The delivery men were so polite and helpful,i would use Maple Furniture in the near future for sure.Also excellent customer service and even included a curtesy call to ask about my furniture.Highly reccomended.
January 25, 2022
Reply from Maple Furniture
Hi Elena,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Grey Dino corner sofa
I ordered the grey Dino corner sofa, very fast delivery , on delivery the men were so helpful bringing them into my house but I decided to set them up myself, very easy to put together and good quality, highly recommended! X
January 25, 2022
Reply from Maple Furniture
Hi Sasha,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Amazing company helped all they could…
Amazing company helped all they could ladies on phone were excellent and even managed to get my sofa delivered within 3 days of ordering, i will million percent be ordering more items from maple furniture xxx
January 25, 2022
Reply from Maple Furniture
Hi Rachel,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Beautiful sofas
Great service delivery guys was so friendly and helpful assembled sofa and they are absolutely gorgeous me and my two kids love them so thank u so much maple furniture I would highly recommend to anyone the quality is amazing xx
January 25, 2022
Reply from Maple Furniture
Hi Michelle,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Excellent service
Just had my u shape sofa dropped off by two lovely guys called Ashad and Hassan great guys respectful, polite, professional they took care not to damage any property couldn’t have had any better service.
Thank you
January 13, 2022
Unprompted review
Reply from Maple Furniture
Thank you for your 5* review.
Regards
The Maple Furniture Team
The sofa is exactly what we wanted and…
The sofa is exactly what we wanted and at a good price. There wasn't a lot of flexibility around delivery but not surprising when it was free. The communication was good although it took a few attempts to pass over my emails address.
January 5, 2022
Reply from Maple Furniture
Thank you for your 4* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.
Many Thanks
The Team at Maple Furniture
Fantastic cosy corner sofa very happy…
Fantastic cosy corner sofa very happy with it and the service from maple furniture but the delivery drivers wasn't very helpful they left me to unwrap and assemble the sofa myself after seeing me struggle to walk once I'd assembled it myself hours later I was happy to sit down the sofa is very comfortable and great value for the price
January 4, 2022
Reply from Maple Furniture
Hi Dawn,
Thank you for your 5* review. Please accept our apologies for the delivery problem. The drivers are meant to assemble all sofa's or call the office if you decline. This matter has now been addressed with our drivers. So pleased you are happy with your new sofa.
Regards
The Maple Furniture Team
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