Maple Furniture Reviews 290

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Settee came, looked great at first. Then after one month of just a child sitting on the corner section the seat began to sink. There are sections of the material pulling away from the foam and frame.... See more

Rated 5 out of 5 stars

Great sofa, great price, very attentive staff always polite and informative when ive rang to ask questions regarding delivery etc... Also the delivery men...nearly 5 hours drive and they helped my... See more

Company replied

Rated 5 out of 5 stars

Love my new sofa! Delivered fast and delivery drivers assembled and placed sofa where I wanted it! Kept in contact with delivery status! Would recommend them to anyone be my 1st stop always for new fu... See more

Company replied

Rated 3 out of 5 stars

The customer service over the phone was amazing. They answered all my questions and gave me so much information. The customer service of the delivery drivers were absolutely terrible. An hour late, ru... See more

Company replied

Company details

  1. Sofa Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Living Room Furniture Store

Written by the company

We're a well established furniture store born from the vision of being the place to shop to meet all your furniture needs. We pride ourselves on supplying hand picked, quality products, ensuring that all our customers receive only the best furniture available. Our customer service team are available from 9am through to 10pm so there is always someone happy to help, day or night. Our 2 man delivery teams take care of all the heavy lifting, 5 days a week. Our vast warehouse full of stock means you wont be left waiting months for your sofa to arrive.


Contact info

3.2

Average

TrustScore 3 out of 5

290 reviews

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Rated 5 out of 5 stars

Top quality

Wanted a dining table and chairs and ending up with a new sofa too ,fantastic quality wide range of colours and super service thank you so much 😁

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic 5 star service.

Absolutely fantastic 5 star service from this company! Delivered the gorgeous new sofa that I ordered with care and on time. I will deffinately be using them again if I need to in the future! Recommend this company to all my friends
Thank you so much one very happy wife 😂

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience with the…

Had a fantastic experience with the team, great customer service, sally helped me through the whole process to make it seamless, was very impressed with the quality of the sofa set I ordered, exactly like the image on the website, would definitely be re ordering

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Omg best service ever I ordered this…

Omg best service ever I ordered this suite 1week ago I’m in Scotland delivered no bother men were just lovely suite gorgeous can’t believe it for the price I’m recommending u to everyone fantastic company and delivery company too xx So happy xxxx

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely quality bed and mattress…

Lovely quality bed and mattress delivered in good time. Very happy with purchase. Many thanks 😊

May 25, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Claire,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.

Many Thanks
The Team at Maple Furniture

Rated 5 out of 5 stars

Brilliant service from ordering over…

Brilliant service from ordering over the phone, to delivery within 2 weeks. Beautiful quality cambridge corner sofa

May 25, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Cory,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.

Many Thanks
The Team at Maple Furniture

Rated 5 out of 5 stars

Excellent

Beautiful sofa and Excellent customer service

May 25, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Lucy,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.

Many Thanks
The Team at Maple Furniture

Rated 5 out of 5 stars

Very happy with my windsor sofa 3+2

Very happy with my windsor sofa 3+2. Excellent service and amazing quality. Highly recommend.

May 24, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Roger,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.

Many Thanks
The Team at Maple Furniture

Rated 1 out of 5 stars

Poor

Bought the large grey plush sofa from maple, it was delivered but not assembled and missing feet. I was phoned and asked to leave a review for a gift voucher from Amazon, which was never received and may I add it was a good review.

May 20, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Britney, we called you after delivery to make sure everything was ok with your furniture, you reported no missing feet or no asssembly. Should you wish to make a complaint, please email us at customerservice@maplefurniture.co.uk

Regards

The Maple Furniture Team

Rated 2 out of 5 stars

Cheap quality and poor customer service

EDIT: I contacted the company they refused to do anything about it! And don’t respond to emails being sent! Like i stated originally they are con artists

Sofa ordered in February and i needed to chase them up for updates on delivery! SGK are a terrible company who give no notice of delivery! They delivered our sofa on Wednesday 6th of April despite organising a weekend delivery with Maple furniture and telling SGK directly that i needed a weekend delivery at least 3 times! The 2 delivery drivers were extremely rude and were refusing to bring the chair into my house wanting to leave it in the garden in the rain luckily my male friend was here he ended up arguing with them that was part of there job as they were going to leave me a single mum whos not able to lift with a major problem! Eventually they brought it inside but were extremely rude to us then speaking about us in their own language despite me asking them to talk in English in my home! That same night I realised that one of the arms on the sofa is softer than the other i think one of the inside support beams is broken in it! Weve had the sofa for a month and the backrest pillows of the sofa are very out of shape! And now today one of the buttons has came loose on the sofa arm! Honestly do yourself a favour and buy from a reputable company! The stuff they sell is poor quality and we paid a decent price for this rubbish honestly wish i waited and went somewhere else

May 8, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Vicki, can I ask why you haven't comtacted us concerning the issues with your sofa? You have a 12 month warranty for any manufacturer faults.

The Maple Furniture Team

Rated 5 out of 5 stars

Absolutely excellent service lovely…

Absolutely excellent service lovely delivery men and lovely customer service really great sofas excellent love it ❤️

April 28, 2022
Unprompted review
Maple Furniture logo

Reply from Maple Furniture

Hi Beverley,
Thank you for your 5* review, I am so pleased to hear you're happy with your new sofa & wish you many years of comfort.

Many Thanks
The Team at Maple Furniture

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