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Maple Parking  Reviews 18,639

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and pleasant staff, efficient booking process, and convenient locations. Many appreciate the smooth user experience, noting quick transfers and cars ready upon return, often mentioning the benefit of being outside ULEZ zones. However, some customers reported issues with shuttle bus frequency, particularly late at night, and occasional difficulties with directions to the car park. A small number of people also mentioned concerns about their car keys being kept and, in one severe instance, experienced extremely unhelpful staff, difficulties in obtaining information about vehicle location, and a lack of professionalism during a challenging situation involving a flooded compound.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick, simple, and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Location

Reviewers highlight positive aspects of location. Many customers appreciate the convenience of parking close... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

User experience

Users describe positive interactions with user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more

Company replied

Rated 5 out of 5 stars

Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more

Company replied

Rated 5 out of 5 stars

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more

Company replied


Company details

  1. Parking Lot
  2. Airport Shuttle Service
  3. International Airport
  4. Valet Parking Service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

Upon arriving at Maple parking we…

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the staff were so accommodating and went above and beyond to help us. Can't recommend them enough.

May 19, 2026
Unprompted review
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Reply from Maple Parking

We're so glad to hear you received such a warm welcome and that our team was friendly and accommodating when you needed help with your bag. Thank you for your wonderful feedback!

Maple Parking

Rated 5 out of 5 stars

This is such a great option right on…

This is such a great option right on top of the entrance . 5 mins from handing the keys to inside the terminal

May 19, 2026
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Reply from Maple Parking

We're so glad you enjoyed our convenient location and quick terminal access. Thank you for your wonderful feedback!

Maple Parking

Rated 3 out of 5 stars

We have used Maple meet and greet…

We have used Maple meet and greet several times before and I have recommended to friends and family. This time however the return service was shocking. Our flight time changed, not by much, 20 minutes later. No worries I thought our car will be waiting. I rang once we collected our luggage as per instructions. No one answered. I rang again to the person at the other end saying 'What' quite loudly. Told him we were already halfway to collection. He replied 20 minutes. 30 minutes later than called I approached a member of staff and asked if there was a problem. Running late, another 10 to 15 minutes. In total from ringing to our car being delivered to us it took 50 minutes of standing in the cold, through a downpour of rain. Given our flight was 20 minutes later, this was not really acceptable. Never had any kind of issue in all the years using this company .

May 18, 2026
Unprompted review
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Reply from Maple Parking

Good morning,

Thank you for your review. We would like to investigate this matter and would ask you to please send us an email detailing your experience regarding the customer service to customerservices@mapleparking.co.uk

As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.

Many Thanks,

Maple Parking

Rated 5 out of 5 stars

Easy Parking

Also use Maple Manor. Never let us down. Easy to use and conveniently located at all airports.

April 27, 2026
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Reply from Maple Parking

We're so glad to hear you've had consistently positive experiences with us. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

Great company

We used them in Feb 2026 & they were fantastic. So easy to drop your car & 5 minute walk to the departures at Birmingham airport. Are using them again in June

May 15, 2026
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Reply from Maple Parking

We are so pleased to hear you had such a fantastic experience with our service at Birmingham Airport! We truly appreciate your kind words and look forward to welcoming you back in June.

Maple Parking

Rated 5 out of 5 stars

Easy, friendly

Easy, friendly, car was at meet and greet location within minutes of me arriving. Will definitely use again!

May 12, 2026
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Reply from Maple Parking

We're so glad you found our service easy and friendly. We appreciate you noticing the quick car delivery! We look forward to seeing you again.

Maple Parking

Rated 5 out of 5 stars

Great service

Great service. Car was ready for us to collect when we returned. Very close to North Terminal means that there is no need to get a bus.

May 12, 2026
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Reply from Maple Parking

We're glad you received great service and your car was ready for collection. It's good to know our location near the North Terminal was convenient.

Maple Parking

Rated 5 out of 5 stars

Park with confidence

Very efficient service, friendly staff.

May 19, 2026
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Reply from Maple Parking

We appreciate your positive feedback! We're glad our service was efficient and our staff friendly.

Maple Parking

Rated 5 out of 5 stars

Switched to Maple last year - regret not switching sooner airport…

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much longer than meet and greet service. Great job, Maple!

May 12, 2026
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Reply from Maple Parking

We're happy to hear you've consistently been satisfied with our service, finding our staff polite and wait times short. It's great that our T5 offsite parking also worked well for you. Thank you for your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Great price

Great price
Easy process

May 14, 2026
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Reply from Maple Parking

We appreciate your kind words. We are so pleased you found the process easy.

Maple Parking

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish.
We had a very early morning departure and a late evening return.
Clear instructions where to drop the car with staff at their desk.
Collection wait time was minimal and we only had hand luggage, so rapidly through passport control. Polite and friendly staff.

May 15, 2026
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Reply from Maple Parking

We're delighted to hear your experience was perfect from start to finish, especially with your early departure and late return. It's great that our staff and clear instructions made your drop-off and collection smooth. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
I have used these guys on many occasions and they are perfect every time. Helpful and worry free.

May 10, 2026
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Reply from Maple Parking

We're so happy to hear you consistently receive fantastic, helpful, and worry-free service from us. Thank you for your kind words!

Maple Parking

Rated 3 out of 5 stars

Normally good but disappointed last…

Normally good but disappointed last time to arrive and find my car blocked in front and back by other cars which took 15 minutes to sort out then when I finally got it out I drove to pick up our cases by the office and was told that I couldn't park there as I was in the way of busses!

May 7, 2026
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Reply from Maple Parking

Thank you for your feedback and for your continued support of Maple Parking.

We’re sorry to hear that your vehicle was temporarily blocked in on this occasion and appreciate that this caused frustration after your return journey. Unfortunately, during busy periods vehicles may occasionally need to be moved to allow others to exit safely, however our team should always aim to resolve this as quickly as possible.

In relation to stopping outside the office, this area is part of the active shuttle bus turning and parking zone, so unfortunately customers are unable to pull up there for safety and operational reasons. This is to ensure our buses can continue moving safely and avoid congestion within the site.

We do appreciate your comments and are pleased that overall you still found the service good.

Maple Parking

Rated 5 out of 5 stars

Great parking for Heathrow

This is my "go to" parking place for Heathrow. It is outside the ULEZ so I can use my Land Rover for luggage. Staff are always helpful and the bus service to any of the terminals is very good and quick. Simple to book and to use on the day. Good value all round.

May 12, 2026
Unprompted review
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Reply from Maple Parking

We're happy to hear that you consider us your preferred parking for Heathrow. It's great to know our staff and bus service met your expectations. Thank you for your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Glad I chose Maple

Glad I chose Maple. A fair price for the service.

May 11, 2026
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Reply from Maple Parking

We're so pleased you chose us! We appreciate your kind words about our service and fair pricing.

Maple Parking

Rated 3 out of 5 stars

Overall

Overall, the service was efficient, and our car was ready upon arrival. However, when we got home, we found a child's gel tucked into the rear passenger side pocket. We do not have children, which suggests someone else may have been sitting in the back of our vehicle. The service was good, but this raised some questions for us.

May 9, 2026
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Reply from Maple Parking

Thank you for your feedback. We’re pleased to hear you found the service efficient and that your vehicle was ready upon your return.

We would like to reassure you that our drivers have no need to access or sit in the rear of customers’ vehicles during the parking process. Vehicle movements are carried out by authorised staff only, and only the driver seat would be used when moving the vehicle between locations.

However we appreciate why finding an unfamiliar item in the vehicle may have raised questions.

Thank you again for your comments and for choosing Maple Parking.

Maple Parking

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