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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. Health Consultant
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service in our clinic at Body…

Amazing service in our clinic at Body Perfection. Reports are back the same day on most reports. Very detailed reports and reassured so many of our clients.

Love this service so far! Really recommend.

Holly is amazing and always on hand for help! Thanks Holly your a star.

April 3, 2025
Unprompted review
Mapmymole logo

Reply from Mapmymole

Thank you so much, team! Really appreciate it. 🤩

Rated 5 out of 5 stars

Map my mole is amazing

Map my mole is amazing, fast results and has helped one of my clients in identifying a cancer! Saving lives

March 30, 2025
Unprompted review
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Reply from Mapmymole

Thank you so much for raising more awareness around this topic!🤩

Rated 5 out of 5 stars

What a fabulous service !

What a fabulous service !
I used Map My Mole for a small lesion I had on my nose and the report came back very very quicky as suspected Actinic Keratosis.
( a pre cancerous lesion)
I made a GP appointment as recommended by MMM and took my report .
I have now had this treated and stopped it developing into something more sinister .
Thank you so much to this service and I would highly recommend .
5 star service *****

April 1, 2024
Unprompted review
Mapmymole logo

Reply from Mapmymole

I am so pleased to hear this has now been sorted for you! Thank you for this review.😊

Rated 5 out of 5 stars

Excellent service

Absolutely fantastic service. As a clinic we can comfortably put policies in place to ensure whatever lesion we decide to remove, that it has been checked by a dermatologist and it gives us the reassurance we are offering a safe service. Reporting is always quick and even sometimes it has been within hours. Both my staff and our patients are delighted with the service and Id recommend it to anyone offering any form of lesion removal,

April 1, 2025
Unprompted review
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Reply from Mapmymole

Thank you so much for this positive review!🤩

Rated 1 out of 5 stars

Misleading

Very misleading. Entered all my details, hoping for this 'free' lens and then it takes you to a payment screen asking to pay a £99 fee for a FREE LENS. No thank you, A scam and extremely misleading!!!

March 27, 2025
Unprompted review
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Reply from Mapmymole

We apologise for any confusion regarding our service. The NHS pilot scheme offers a complimentary lens; however, it is available only through a limited number of participating surgeries. Our home test kit service is a separate, chargeable option. Please feel free to contact our team, and we would be happy to help you further.

Rated 5 out of 5 stars

Fabulous Service

Quick service from skinlab to get me seen, then very quick turn around from yourself with the results which put my mind at rest.thank you

March 3, 2025
Mapmymole logo

Reply from Mapmymole

So pleased you have been satisfied with our service.😇

Rated 2 out of 5 stars

Not good

Not worth it. Don't waste your time.

March 5, 2025
Unprompted review
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Reply from Mapmymole

Dear William,
We have tried to contact you but you have not responded. We can find no record of you as a patient of our service. If this is a genuine review, please get in touch with our team using support@mapmymole.com and we investigate your case further. Thank you.
Best wishes
The Map My Mole Team

Rated 5 out of 5 stars

Excellent service

I had some moles mapped and was thoroughly impressed with the quick and great service. Can recommend for anyone wanting a check up.

February 27, 2025
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Reply from Mapmymole

Thank you for this positive feedback!🤩

Rated 5 out of 5 stars

Great service

I had my results back within 24hrs . Brilliant service

March 1, 2025
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Reply from Mapmymole

Thank you for leaving this positive review. 😇

Rated 5 out of 5 stars

Check your Moles

Brilliant service from start to finish! Dr Siobhán at Bedeque Medical Clinic noticed an unusual mole on my ear lobe when I was in clinic receiving cryotherapy on my skin tags. She explained the process to me and indicated that she could get it checked and have a report from a Consultant Dermatologist within 48hrs. As I was already in clinic I thought I may as well. It’s a good job I did my report came back within the hour, informing me my ‘mole’ was suspicious and could be a melanoma! Dr Siobhán contacted me and guided me through the next steps, she referred me to my GP and I had an appointment the next day. The GP agreed and on the strength of the referral from Dr Siobhán at Bedeque Medical Clinic and the report from Map My Mole I have been referred under a 2 week rule to the local Dermatologists in my area. I can’t even think what could have happened if Dr Siobhán hadn’t said anything and didn’t use Map My Mole as I would have never gone to my GP to have it checked. I have a journey ahead but I am grateful to Dr Siobhán and Map My Mole. Get them Checked!! It could save your life

February 27, 2025
Mapmymole logo

Reply from Mapmymole

Thank you for taking the time to leave us a review. We will keep in touch with Dr Siobhán to follow your outcome, best wishes from all the team here.

Rated 5 out of 5 stars

First timer

First time of using this app. Easy to use and guided through each step. Also quick response to query.

February 2, 2025
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Reply from Mapmymole

Glad you had a positive experience with us.😊

Rated 5 out of 5 stars

Fast service.

Very quick response and well written report.
Thank you

January 31, 2025
Mapmymole logo

Reply from Mapmymole

Glad you had a positive experience with us.🤩

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