Marc O'Polo Reviews 

Horrible customer service. It's impossible to make a return!

Rip off merchants

I returned goods to them using the pre-paid label they provided. The tracking showed the return as delivered. A month later, no refund. I was informed that they could not locate the return.

Contacted PayPal. They told PayPal that they would refund me in full if I returned the goods to them. This, despite the fact that I had already returned the goods.

Absolute scam merchants. Take note of these reviews and avoid at all costs.

Horrible. The worst customer service ever. They just ignore customers. I wrote to them about the defects on my jacket and they told me they will make a refund and after that they just started ignoring all of my messages. Never buy there again.

Horrendous customer service, been trying to get in touch for over a month and not a single response. I need a refund of almost £500 and I’m scared that I won’t get my money back.

The most horrible experience ever in my entire online shopping history ever. Don't buy from Marc'O'Polo! Their customer support is completely inadequate. Return shipping label is not available. They don't answer and I'm not sure if I ever will get my money back for returned item. One month has passed since I returened an item. Stay away from them!

Worst customer service! Stay away from their online shop...returned an item 6weeks ago and still don’t have my money back...phone calls, emails and they keep messing with me...telling me to be patient and hanging up on me...

I ordered different 2 good quality coats before Christmas but I decided to return them as they didnt suit me. And yes I was unable to print the return label and I got quite affraid having read many negative reviews on this site. However I was able to readily contact customer service but a week later I still didnt receive the return labels. I contacted customer service again and they continued to be helpful and told me that they would send another email to the delivery department which I gather is provided by another company. Eventually I did receive many many return labels and I am happy to say that I was refunded promptly following on from the return of the coats. So I have to conclude that my overall experience was satisfactory and not what the many negative reviews on this site were predicting.

Ridiculous service. The order did not go through, but I paid via ideal and of course the payment happened. Now I have to wait until 12 business days to have a chargeback. I love their clothes,but I love myself more.

Return shipping labels not available. They are cheaters.

Absolutely Disgraceful Service - Goods Turned Up And Not What Was Ordered - Returned - Sent 3 x Chasers For Refund ... Now Week 5 And Still nothing Despite Being Advised That It Was On Its Way. And Can't Get Through On Telephone Number Published. Beginning To Feel Like A Scam!

Return shipping labels are not available. I am stuck with clothes in the wrong sizes. Customer service was of no help at all. Very sad that I shopped there.

It's been one month since I've returned an order.
I've sent emails, called them 3 times, they tell me that they questioned the equivalent department and I'm still waiting for an answer or a refund.
I don't think I'll use this shop again.

This is the first and very last time I order something from Marc o Polo. I ordered a jacket back in October, but when it arrived it really looked nothing like the picture, so I decided to send it back. I used the label and form enclosed in the box to ship back the jacket to Marc O polo, and today I got it back with a letter stating that I didn't buy the jacket online, and I should go to the store where I bought it.

I called the hotline and talked to someone who could not find me in their system, no order number, no customer account no nothing. The woman kept asking me, if I didn't buy it in another online shop. (Why would another shop put a label in the box to send the stuff back the Marc o Polos's stock house instead of their own? It doesn't make any sense). She was nice enough and wanted to help, but there is only so much she could do, since she couldn't find me in their system.

I was told to write an e-mail with proof that I did order the jacket online, which I did. Funny enough it was no problem for me to find and log into my customer account on the website afterwards, even though she could not find me in their system. I am furious that I have to spend time on this, additionally I got an e-mail saying that the processing of my e-mail could take up to 14 days. What???? I will never ever buy something here, this is my worst online experience ever!

Absolutely shocking customer service. My order was cancelled with no explanation. 2 weeks later no contact or refund! Beware!

This is the worst online shop I've encountered. In August I made an order and till now, the 6th of October, I've received neither the order nor the refund. The Customer Service is very bad. They don't reply for weeks and if they do, the tone is all wrong. I have no intension to use marc-o-polo.com again. It's a broken company.

I wish I have read the reviews earlier. I always shop MP in the physical shops, but they didn't have my size of a coat so I decided to order online. My order went thru on October 1 2021. I noticed that they didn't show at all the additional line of the address in the delivery address which contains an important part of the address. Now I'm stuck with the address half full. The order has not beef shipped yet, I have been trying to contact MP everywhere, the phone they don't answer, email as well, social media says they can't help me, since they are responsible for putting pretty pictures online only. The website says in a situation like mine to contact the customer service immediately. Which customer service, non existing one?? 4 weeks to reply due to big amount of answers. Seriously? Are you Hermes or Chanel, where people have to wait for years for their birkins? Even they don't allow themselves to treat customers like that. I am extremely surprised at how bad this all is. Now waiting for my order to be shipped, to be able at least to inform the shipping company that MP screwed up. 5 days after the order, nothing is moving. Last time I order online from MP for sure.

If you’re in the UK be very wary of buying from them. At the end of July I spent nearly £400 and in spite of the website stating all taxes and duties were paid, I was hit with duties of over £120 before the goods could be delivered. I contacted them, and they said they’d refund me. Since then there’s no response to my calls or emails. Total silence. Beware…

Really the most horrible customer service you can imagine. Trying to get a return label for a polo shirt with holes since three months. Finally got a mail with a link to the so called document, but there was no document at all.
And don't try to call them, that's even worse. Some Indian guy with a heavy accent you can't follow...
I am still waiting for my return label... I am very curious how long this will take.
I am not planning to buy any clothes from this brand anymore.

Very bad experience with the customer service! My jeans were ordered online and sent damaged with a hole in the material.
Since I live abroad the exchange was not possible and still Iam waiting for the refund.
No answer so far. Very disappointed, no more shopping in Marco Polo!

Do not buy off this company . Returned items and have still not received a refund. They do not answer emails, Facebook, Twitter. Telephone number does not work. Avoid at all costs.