My order was supposedly shipped July 22. It has now been three weeks and Marc O'Polo is investigating the matter....still. So, while they and DHL fight it out over who is to blame, I don't have my o... See more
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See what reviewers are saying
I ordered via amazon the Bear reading solar garden light. Unfortunately it arrive damaged. I wasn't at all happy, especially as on my amazon return it stated I needed to pay postage. So, I calle... See more
The styles and cuts are nice but the quality absolutely terrible. Especially for the price. I have a jumper with pilling allover, cannot wear it . My husband spent 400 euros and within 2 washes i... See more
Wow, exceptional customer service!!! Had a small issue with a puffer jacket. From start to the end, impeccable customer service... Many thanks for sending me the accessories to take care of the stain!... See more
Company replied
Company details
Written by the company
Marc O’Polo stands for high-class, contemporary premium modern casual wear. A preference for natural materials, high-quality workmanship and special details characterize the individual style of this international brand with Scandinavian roots, in keeping with the philosophy of its founders: The freedom to be yourself.
Contact info
Hofgartenstraße 1, 83071, Stephanskirchen, Germany
- 00800 1022 1022
- service@marc-o-polo.com
- marc-o-polo.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WARNING—SCAM
WARNING—SCAM! Two returned orders, one month and no money refunded. No emails have been replied. Customer service says an other department is to refund my money. Nothing happens.
July 16, 2021
Unprompted review
It's been a week and they still haven't…
It's been a week and they still haven't answered me, that's very unprofessional. I've complained about pants that are badly tailored. They asked me for pictures, so I sent them. Since then, silence.
May 20, 2021
Unprompted review
Don’t shop here!
Beware, their online shop is some sort of scam! If you want to return an item you will find that the ‘print return label’ links don’t work, their telephone line doesn’t work and it’s impossible to get through to the customer services via email either. Don’t shop with them if you don’t want to lose your money!
May 20, 2021
Unprompted review
The Worst customer service EVER !!
The Worst customer service EVER !!, I purchased 5 t-shirts online after 2 days the order was cancelled, ( no apparent reason ) I received an email quoting "if you are stil interested please contact us 0080010221022" the NUMBER DOES NOT WORK !!
I made an addtional 2 more order and everytime the order is cancelled and I need to wait to be refunded
and YET!! the same TSHIRTS are available for sale, if you don't have STOCK why are you taking orders !!!???
contacted Marc O'Polo messenger team copy and paste responses, finally got some real answers and was asked to give my phone number so that they would have someone call me !!!
ZERO CALLS / ZERO RESPONSE
CUSTOMER SERVICE DOES NOT EXIST
"the site says Comprehensive customer service"
July 31, 2020
Unprompted review
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