Marc-Antoine Barrois Reviews 

633
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and irresistible nature of the fragrances, often receiving compliments when worn. Many people found the scents to be beautiful, sophisticated, and long-lasting, with some describing them as amazing and stunning. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving quickly and on time. Reviewers also appreciate the thoughtful and beautiful packaging, which often includes personalized handwritten notes and extra samples, enhancing the overall experience. The ordering process is described as smooth and easy, with many consumers commending the excellent service and attention to detail.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with the... See more

Quality

Customers had positive experiences with quality, highlighting the high quality of the products, the superb... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and smooth delivery,... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is very easy,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent attention to detail and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the Discovery Set to see what I would like, loved everything. The perfumes all smell amazing, the high-end packaging is beautiful and the handwritten note was an amazing touch! I decided to go f... See more

Company replied

Rated 5 out of 5 stars

I visited the Soho location in New York. The 2 gentlemen working were very delightful and helpful and positive about the brand. Showed us the store and we found it very cool!! I purchased a bottle... See more

Rated 5 out of 5 stars

Handwritten card added to the sample box was really touching. Even if I haven't found a scent that could be my future signature candidate, the Barrois scents are all in all beautiful, the box itself a... See more

Rated 5 out of 5 stars

Everything was perfect, I wish that every company would deliver their products same way. Beautiful package, hand written note and two samples of perfumes. Top experience! I’m leaving in Ireland and th... See more


Company details

  1. Perfume Store
  2. Clothing Store
  3. Haute Couture Fashion House

Written by the company

Marc-Antoine Barrois est une Maison française indépendante de haute parfumerie et de couture fondée à Paris. La marque s’est imposée dans l’univers de la parfumerie de niche grâce à des créations olfactives singulières, élégantes et intemporelles. Les parfums Marc-Antoine Barrois sont imaginés en collaboration avec le parfumeur Quentin Bisch. Ensemble, ils composent des fragrances reconnaissables pour leur signature forte, leur sillage et leur équilibre entre modernité et raffinement. La collection comprend aujourd’hui plusieurs eaux de parfum emblématiques comme B683, Ganymede, Encelade, Tilia et Aldebaran, ainsi que des extraits de parfum plus intenses. Fabriquées en France avec une attention particulière portée à la qualité des matières premières et à la précision de la composition, les créations de la Maison s’inscrivent dans une approche exigeante de la parfumerie contemporaine. Chaque parfum raconte une histoire et propose une expérience olfactive distinctive, appréciée par les amateurs de parfums de niche à travers le monde. Marc-Antoine Barrois est aujourd’hui reconnu comme l’une des signatures marquantes de la nouvelle génération de la parfumerie française, avec des parfums recherchés pour leur caractère unique, leur élégance et leur forte personnalité.


Contact info

4.9

Excellent

TrustScore 5 out of 5

633 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(633)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Tilia is one of the most beautiful feminine fragrances, the fresh smell of linden transports you to a summer night. And the hand-written note received with the perfume was a very elegant and personal touch :)

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful jouney

My experience discovering Marc-Antoine Barrois fragrances was just great - including excellent customer service, fast delivery and very personal attitude. Thank you very much for the wonderful journey!!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the discovery set because of…

I bought the discovery set because of the new B87.135. As a fan of your brand, I always try your new releases and already own several of your fragrances. This new one did not disappoint — I can clearly sense echoes of your earlier creations in it, which I truly love!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect buy

Package arrived very quickly, nicely sealed and with a handwritten personal letter which was very nice.
The 5 samples inside are wonderful and I love all 5 of them, i will definitely buy a full bottle of one or more of them!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

In love with MAB

Absolute perfection—not just the perfume, but the entire team behind it (from the perfumer, who is one of my favorites, to the team that handles the order)!!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with this brand.

I placed an order for a €200 perfume, which has still not been delivered after more than two weeks. When I contacted customer support, I was told to wait for an investigation by the delivery company that could take until May 5th.

This is completely unacceptable. As a customer, my contract is with the brand, not with the delivery company. Shifting responsibility and asking me to wait for over a month without offering a refund is not a valid or fair solution.

I have been corresponding with one of your representatives since March 31st, who has consistently ignored my requests and failed to address my concerns. My request to cancel the order and receive a refund has been refused without any reasonable explanation.

This level of service is shocking, especially for a niche luxury brand that positions itself as premium. I deliberately chose to purchase directly from the brand instead of buying from a local distributor, expecting a higher standard of service. Instead, I am left without my order, without my money, and without any clear resolution.

At this point, this situation raises serious concerns about the reliability and integrity of your operations.

I expect this issue to be resolved immediately.

April 13, 2026
Unprompted review
Marc-Antoine Barrois logo

Reply from Marc-Antoine Barrois

Dear Vika,
Thank you for your message. We are truly sorry for the frustration and inconvenience this situation has caused.
We completely understand your disappointment, especially given the value of your order and the time spent waiting for a clear resolution.
After checking the latest tracking information, we can see that your parcel appears to have been delivered to your address on April 14.
Could you please confirm whether you have now received the parcel?
If you have not received it despite the tracking showing delivery, please let us know at parfums@marcantoinebarrois.com so we can continue the investigation and assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Kind regards,
Héloïse

Rated 5 out of 5 stars

Beautiful discovery set

Beautiful discovery set
A personalised message
A person follow up too
Feels like dealing with a friend rather than a company
Brilliant just a brilliant experience

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Falling in love with Barrois brand

Hi there. I was abroad for weekend, and due to a slight delay of parcel I just got it “to my hands”. Wonderful product. And nice surprise by handwritten message mentioning my city, local sights/view in relation to Ganymede. It made my day! It’s a pity that MAB brand rejected onboarding to our luxurious perfumery because I feel our worlds and way of working match perfectly! So I can pleasure at least myself, when not pur clients :) I can’t wait to wear it

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

One of its kind

The purchase came very quick and the personalized, hand written card was such a sweet touch! Packaging- amazing! The perfume …I have no words to describe the uniqueness of this aroma !

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Ganymede online

Ordered Ganymede online. Delivery to Germany was super fast, the package arrived unscathed and there was a very nice handwritten note from Laura inside. Very well done, super customer experience 🤩👍

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Tilia 100ml

Tilia 100ml
A truly superlative experience from start to finish. I was touched by the attention to detail, like the lovely note included in the package. Plus, the shipping was surprisingly fast!
The fragrance is simply divine; it has a unique character that has made it my new signature scent. I first discovered it through a friend and haven't been able to get it out of my mind since. I'm so happy to finally own it. Highly recommended! Thank you!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Discovery

Presently I am trying the scents only 2 tried ... They are exquisite and wonderful thus far. Very pleased.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! I've had experience with delivery from other niche perfume brands, and Marc-Antoine Barrois surpassed them all. And how wonderful it is to receive a handwritten postcard personally for you with an emphasis on your country. I'm absolutely delighted!!!

April 9, 2026
Unprompted review

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