My daughter made an order by accident
My daughter made an order by accident. I tried to email but the adres does not exist. I also try to call but that seems not to work as well. I did this within one hour so it was still possible to cancel the order. Also she was planning to buy one jacket but immediately they promised you reduction if you pushed the button.. so she did and now she accidentally bought 3 jackets.. it looks like a scam. And there is no way to get in contact. I tried everything.
Reply from Marchelino
Hello Verena,
Thank you for reaching out to us, and we are very sorry to hear about your experience.
We completely understand how frustrating this situation must feel, especially when the order was placed by accident and you were unable to reach us right away. Please rest assured that we are here to help and will do our best to resolve this for you.
We kindly ask you to provide us with the order number and any details you may have so we can locate the order in our system. Once we have this information, we will review the situation and assist you with the next steps.
We also apologize for the inconvenience you experienced when trying to contact us. You may reach us directly at info@marchelino.com, and we will make sure your request is handled as quickly as possible.
Thank you for your patience and understanding. We are here to support you and ensure this is resolved.
Best regards,
Marchelino