March Muses Reviews 897

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and beautiful decorations, highlighting the excellent quality of the products, which many consider to be family treasures and meaningful additions to their homes. The ordering process is described as quick and easy, with many appreciating the prompt service and efficient delivery, often noting that items arrived quickly and were well-packaged. Many consumers also value the diverse range of products and the representation they offer, expressing delight in finding items that reflect their heritage and family. However, some people were dissatisfied with the delivery service, reporting issues such as damaged items upon arrival, missing products from their orders, or not receiving their items at all. A few other people also felt that their orders arrived late or contained incorrect items, which caused disappointment, especially when intended as gifts.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, beautiful design, and... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the material, design, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of ordering and quick delivery,... See more

Service

Users describe positive interactions with service, highlighting it as professional, excellent, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering my xmas figures from this amazing company the past few years now. I an a member of a mixed heritage family and now feel my decorations at Christmas represent my family perfect... See more

Rated 5 out of 5 stars

Absolutely stunning decorations, I’m so happy I stumbled across this wonderful company. I showed the gorgeous decorations to my husband (we’re a mixed race couple), he was giddy to see representation... See more

Rated 5 out of 5 stars

I ordered two hanging decorations after seeing this wonderful company on Instagram. They arrived really quickly (I live in Europe) and they are absolutely adorable and good quality. Just counting down... See more

Rated 5 out of 5 stars

Fab tree decs…..love em Great customer service I complained about Evrie delivery but March muses responded and acknowledged my feedback I’ll shop here again I’ve posted on social media cos the dec... See more


Company details

  1. Gift Shop
  2. Christmas Store

Written by the company

We’re here to celebrate diversity by diversifying celebrations ✊🏾✊🏾✊🏾


Contact info

4.9

Excellent

TrustScore 5 out of 5

897 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Always excellent

I’ve been buying from March Muses since they started, and I love their products. The Black Friday prices pushed me to go a bit over the top, I tripled my tree decorations and sent some as gifts. It’s great to see all shades of the Black diaspora represented. I highly recommend March Muses.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quality products, great service

Quality products, it’s great to finally have a diverse range of decorations on my tree. One of my Black Friday orders was missing of a couple of items but these were dispatched within a couple hours of me informing them. Fantastic, prompt service!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

My purchases arrived quickly and…

My purchases arrived quickly and safely.
They are so beautiful and well-made.
I am so pleased to be building my collection of March Muses, figures.
I have bought two as gifts for my little nieces.

A few pieces were sold out or not available online and only in their select retailers such as Selfridges. I would love the opportunity to see the total range of offers on the official website.

November 25, 2025
Rated 5 out of 5 stars

Always Impressed, Year After Year

I’ve been buying decorations from Match Muses for years, and once again I bought some new items this year. As always, the quality is great and everything arrived on time. One item came damaged, which is the first time this has ever happened, and I’m sure it was caused by the delivery company. Customer service was excellent and replaced the item straight away. The decorations are beautiful and bring so much joy to my tree. Highly recommended!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fast delivery

I bought some of the tree ornaments and they are absolutely adorable! They arrived very quickly and were wrapped well for protection.

I have already recommended to friends and will definitely be buying more.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Pretty and good quality

I love the figurines I bought to decorate our Christmas tree this year. They are pretty, just the right weight and good quality. It was great to be able to buy a range of characters that represent each member of our family.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The gift that keeps giving

March Muses are the gift that keeps giving. I’ve added to my vast collection of Christmas ornaments and Christmas decor again this year , taking advantage of their pop up sales.
Customer service is top notch and help and advice is responded to respectfully and in a timely fashion. It’s a joy to shop and support this brand in person and online as they always greet me with a hug, smile and remember my name.
I look forward to the day when they have a physical presence on the high street all year round.

November 28, 2025
Rated 5 out of 5 stars

Fab tree decs…..love em

Fab tree decs…..love em
Great customer service
I complained about Evrie delivery but March muses responded and acknowledged my feedback
I’ll shop here again
I’ve posted on social media cos the decorations are so nice, gotta share!

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you so much!

Thank you so much , it’s an honour to be able to purchase items from your website. Adding more and more to our Christmas 🎄 tree each year .

November 27, 2025

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