marcusbikes.com Reviews 187

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the staff to be professional, helpful, and knowledgeable, especially regarding Brompton bikes. People appreciate the fair pricing for both buying and selling, along with the seamless and quick transaction processes, including immediate payments. The products are frequently described as being in excellent condition, well-serviced, and accurately described, often exceeding expectations. However, some customers mentioned that the final price offered for their bikes was occasionally less than initially quoted, particularly when issues not visible in photos were discovered upon inspection.

What people talk about most

Service

Users describe positive interactions with service, highlighting the straightforward and professional selling... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent condition of the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers received competitive and fair... See more

Payment

Customers consistently note positive experiences with payment. Reviewers highlight the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent selling experience. Marcus was knowledgeable, helpful and quick in his responses. Agreed a price and paid straight away following an inspection of my bike! It’s really refreshi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a Brompton P Line so when one appeared on FB marketplace I was initially a little scam wary. However, after checking the website and speaking to Marcus himself I felt rest assured th... See more

Rated 5 out of 5 stars

Was selling relative's Brompton for sister-in-law after bereavement. Didn't want hassle of online market places. Found Marcus bikes on internet and followed straightforward procedure on their website... See more

Rated 5 out of 5 stars

Sold couple of Brompton to Marcus. Very professional and quick transaction. Marcus is easy to deal with and very professional in his approach when he is buying bikes. Fair price is always given and th... See more


Company details

  1. Used Bicycle Shop

Written by the company

Marcus’ Bikes specialise in the sales, repair & restoration of used bikes. We pride ourselves on providing the best supply of used bikes to the London market. As a company, we only source the highest quality parts, treating each bike like it were our own. Most bikes we get booked in for servicing/repairs are fixed on the same day and often they can be fixed on the spot. ​


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

Marcus has been unreal with any questions I’ve had, or upgrades I’ve wanted. Couldn’t recommend high enough. Service and quality is unmatched

September 1, 2023
Rated 5 out of 5 stars

I bought a used Brompton

I was looking for a used Brompton and I found this on FB Marketplace. I found it more reliable / trustworthy to buy from a shop, so I saw Marcus bikes had an IG page and web page. Communication was very good. It’s also good to know that the bikes have been checked and serviced by Marcus before he sells them. I would definitely recommend.

July 1, 2023
Rated 5 out of 5 stars

Great service and great bicycle

Great service and great bicycle! Marcus gave me a full explanation of how the brompton worked and let me take it on a test ride. I was worried about buying from gumtree because I didn't want to buy a stolen bike but Marcus provided bike register details and a receipt - I didn't need to worry! Five stars, would buy again.

August 19, 2023
Rated 5 out of 5 stars

Trustworthy 2nd hand bikes

Marcus has a great selection of 2nd hand bikes with a transparent & friendly approach. Does the time-consuming scouring of ebay so you don't have to. Fairly priced

August 9, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look