Nourishing Nail and Cuticle Serum is the best! I use it regularly and it helps my nails and cuticles stay moisturised and in condition more than any other product I've tried. Slips into your bag or po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality of items purchased excellent as expected. Quality of delivery was unacceptable. I live in self contained retirement flat and all post and parcels are delivered to my door. Everi dumped this pa... See more
Company replied
I had a medical pedicure as big toe nails not the best and lots of hard skin. I had very normal looking pretty feet for my holiday when I left. Will definitely be going again. All staff were lovely as... See more
Company replied
Fast delivery and easy to order. Been using treatment for about 4 weeks. Nails were in very bad state - brittle and splitting down length on 2 of them. Think there has been some improvement. Not as... See more
Company replied
Company details
Written by the company
Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, and Legs.
Contact info
33 Duke Street, W1U 1JY, London, United Kingdom
- 02074869273
- office@margaretdabbs.co.uk
- margaretdabbs.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Margaret Dabbs London
Dear Mandy,
Thank you for sharing your experience. We are so pleased that you found our website easy to use, your delivery prompt and the products lovely. We want ordering from Margaret Dabbs London to be a pleasure from beginning to end, so it is wonderful to hear that everything went smoothly.
For your next little treat, you might like our Miracle Foot Cream, a much loved favourite for nourishing and softening the skin of the feet.
Kind regards, Margaret Dabbs London
Amazing!!!
August 17, 2026
Reply from Margaret Dabbs London
Dear Asha,
Thank you so much for your enthusiastic review. We are absolutely delighted to hear that you are so happy with your experience. Your support means a great deal to us, and we hope you continue to enjoy discovering the Margaret Dabbs London range.
If you are looking for another favourite to add to your routine, our Nourishing Nail and Cuticle Serum is a lovely option for keeping nails and cuticles looking healthy and well cared for.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Mr Penn,
Thank you for taking the time to leave us a review. We are delighted to hear that you are pleased with your product. We take great pride in creating effective formulations that make everyday care feel a little more special.
Should you wish to explore more of our foot care collection, our Intensive Hydrating Foot Lotion is an excellent choice for maintaining soft, hydrated skin.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Ann,
Thank you for such a lovely review. We are thrilled to hear that our products have become essentials in your routine and that you find them so effective. Knowing that you would not want to be without them is a wonderful compliment to our team.
If you enjoy keeping your feet in excellent condition, our Professional Foot File is a great companion to your favourite foot treatments, helping to maintain smooth, well cared for skin between applications.
Thank you for your continued loyalty.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Gillian,
Thank you for your continued support. We are delighted that our products continue to meet your expectations and that your latest order arrived quickly. It is always a pleasure to know that our customers can rely on both the quality of our range and our service.
For an extra touch of nourishment, our Intensive Hydrating Foot Lotion is a wonderful daily treatment to keep feet feeling soft, smooth and comfortable.
Kind regards,
Margaret Dabbs London
I paid £155 expecting premium
I paid £155 expecting premium, with Sonal at Marylebone expecting meticulous clinical care and the high-level expertise that Margaret Dabbs London prides itself on. Instead, the session felt incredibly rushed, unreflective, and entirely lacking in care and attention. Specifically, I am highly disappointed with the following:
• Substandard Foot and Nail Care: Very little actual work was done to my feet. There was no cuticle work, and I have been left with significant dry skin remaining all around my nail beds.
• Poor Clinical Execution: My toenails have not been cut straight. Furthermore, the practitioner was completely distracted while filing my nails, executing the treatment with little to no care.
• Unprofessional Communication: Rather than conducting a thorough assessment or explaining my foot health properly, the practitioner spent the vast majority of the session talking about a volunteer job she holds. She repeatedly cycled through the same information over and over again, seemingly just to fill the time.
When paying for a Principal Podiatrist, a patient expects a thorough, professional, and highly attentive medical treatment—not a distracted session filled with repetitive conversation while the actual clinical work is neglected.
Given that the service delivered fell completely short of what was advertised,
October 6, 2026
Unprompted review
Reply from Margaret Dabbs London
Dear Holly,
Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your appointment at our Marylebone clinic did not meet the high standards of care, attention and clinical expertise you rightly expected from a treatment with our Principal Podiatrist.
We are particularly concerned by your comments regarding the nail and cuticle care, the filing of your toenails and the lack of a thorough assessment and clear communication throughout your appointment. We understand that you invested in this treatment expecting meticulous, professional care, and we are sorry that you left feeling disappointed.
Every client should feel that their concerns are being listened to and that their treatment is carried out with care and attention. Your comments are being taken seriously, and we would appreciate the opportunity to investigate your experience with the clinic team.
Please contact our customer service team directly so that we can discuss your appointment and work towards addressing your concerns.
Kind regards,
Margaret Dabbs London
£48 for a “luxury” product that looked used — very disappointing
As a first-time customer, I was very very disappointed with the presentation of the 200ml Miracle Foot Cream, which I purchased as a luxury birthday gift.
At £48, this is a very expensive foot cream, and I expected it to arrive looking pristine. Instead, the packaging was visibly squeezed in and collapsed in places, making it look as though it had already been used. I cannot say whether it had been used, but it looked nothing like the product image on the website and certainly did not look like a luxury item suitable for gifting.
When I raised my concerns with photo's to show how bad it looked, the company immediately refused to cover the return costs. My complaint concerns the condition in which the product arrived, rather than simply a change of mind. It's appearance falls below the satisfactory quality standard required by consumer law, which includes appearance and finish. Where goods are validly rejected for failing to meet that standard, the retailer must bear reasonable return costs.
Customers considering spending £48 on this product, particularly as a gift, adn as we approach Christmas shopping season, should bear this experience in mind given how they treat customers - I am a first time new customer so this is an unnecesary very negative experience for me . A very disappointing first purchase and response to my complaint. Based on my experience, I would not recommend the company and especially after reviewing their negative reviews - judge a company on what they do when things go wrong because, as a minimum, we should always expect good service and products - especially at this price point!
genuine customer - order number ending 877,
October 6, 2026
Unprompted review
Reply from Margaret Dabbs London
Thank you for taking the time to share your experience.
We are genuinely sorry that your first purchase with Margaret Dabbs London arrived in packaging that did not meet your expectations, particularly as you had purchased our 200ml Miracle Foot Cream as a luxury birthday gift. We understand how disappointing this must have been, especially when presentation is such an important part of the gifting experience.
We are also sorry that the handling of your complaint left you feeling dissatisfied. We appreciate that your concern was about the condition in which the product arrived, rather than simply a change of mind, and we recognise the importance of addressing such concerns with care and understanding.
This is not the first impression we would want any customer to have of our brand. We would welcome the opportunity to review your experience and the correspondence regarding your order so that we can better understand what happened. Please contact our customer service team directly, quoting your order reference, so that we can look into this further.
We hope to have the opportunity to restore your confidence in Margaret Dabbs London. Our Miracle Foot Cream is one of our much loved foot care products, and we are sorry that the condition of the packaging overshadowed your first experience with it.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Gary,
Thank you for your feedback. We are sorry that you had to wait eight days for your delivery. We understand how frustrating it is when an order takes longer to arrive than expected, and we apologise for the inconvenience this caused.
We want every part of shopping with Margaret Dabbs London to feel reassuring and straightforward, and we are sorry that the delivery experience did not meet your expectations. If you have any concerns about your order, our customer service team will be happy to assist at office@margaretdabbs.co.uk.
Thank you for your patience and for giving us the opportunity to learn from your experience.
Kind regards,
Margaret Dabbs London
Lovely items to browse through
Lovely items to browse through. Straightforward to order. Quick delivery and extremely well packed.
September 21, 2026
Reply from Margaret Dabbs London
Dear Sandra,
Thank you for your lovely review. We are delighted that you enjoyed browsing our collection, found ordering straightforward and were pleased with both the speedy delivery and careful packaging. We believe the experience should feel special from the moment you discover a product to the moment it arrives at your door.
If you are looking for another treat for your foot care routine, our PURE Regenerating Foot Oil is a beautiful option for nourishing dry skin and leaving feet feeling soft and smooth.
We truly appreciate your support and look forward to welcoming you back to Margaret Dabbs London.
Kind regards,
Margaret Dabbs London
Great -My tired old feet come alive again
Great -Foot Oil and Foot Scrub help my tired old feet come alive again. I can feel the improvement.
September 4, 2026
Reply from Margaret Dabbs London
Dear Margot,
Thank you for such a wonderful review. We love hearing that our Foot Oil and Foot Scrub have helped your tired feet feel revitalised. It is particularly lovely to know that you can feel the difference yourself and that these products have become such a welcome part of your routine.
To maintain that beautifully cared for feeling, you may enjoy our PURE Regenerating Foot Oil, which offers lasting hydration for dry, flaky skin. Used regularly after your foot scrub, it makes a lovely finishing touch to an at home foot care ritual.
Thank you for sharing your experience with us, Margot. We are delighted that our products are making such a difference.
Kind regards,
Margaret Dabbs London
Excellent package and first class…
Excellent package and first class delivery.
Lovely product - use it every night.
September 18, 2026
Reply from Margaret Dabbs London
Dear Carole,
Thank you for your lovely feedback. We are pleased to hear that your order arrived beautifully packaged and that the delivery experience was first class. It is equally wonderful to know that you are enjoying your product every evening and have made it part of your regular routine.
If your nightly ritual is all about keeping your feet soft and nourished, our Intensive Treatment Foot Oil is another lovely option to explore. Its lightweight, non greasy formula helps hydrate dry skin and leaves feet feeling smooth.
Thank you for choosing Margaret Dabbs London. We hope your evening routine continues to be a pleasure.
Kind regards,
Margaret Dabbs London
The treatment was as good as it always…
The treatment was as good as it always was. I haven’t had a medical pedicure for a while.
Delightful experienced staff.
Definitely a five star experience
Thank you
September 22, 2026
Reply from Margaret Dabbs London
Dear Fiona,
Thank you for your wonderful review. We are delighted that your return to our clinic for a Medical Pedicure was such a positive experience. It is lovely to hear that our experienced team made you feel well cared for and that the treatment maintained the high standard you remembered.
Our therapists and podiatrists take great pride in combining specialist expertise with a relaxing, luxurious clinic experience, so your kind words mean a great deal to us.
To help maintain your results between appointments, you may enjoy exploring our PURE Regenerating Foot Oil, which helps nourish dry skin and keep feet feeling smooth and comfortable at home.
We look forward to welcoming you back for another five star experience.
Kind regards,
Margaret Dabbs London
The best foot oil i have purchased
The best foot oil i have purchased. Has made such a differance to my feet.
September 1, 2026
Reply from Margaret Dabbs London
Dear Mrs Humberstone,
Thank you for such a lovely review. We are thrilled to hear that our foot oil is the best you have purchased and that you have noticed such a difference in the condition of your feet. It is always rewarding to know that a product has made a genuine difference to someone's daily routine.
If you would like to build on the results you are enjoying, our Professional Foot File is a wonderful companion to your foot oil, helping you gently manage hard skin before applying your treatment for a smoother finish.
Thank you for choosing Margaret Dabbs London. We are delighted to be part of your foot care routine.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Thank you for your lovely feedback. We are delighted to hear that you are enjoying our products and that Margaret Dabbs London has become a favourite. We put great care into creating effective, luxurious treatments for hands, feet, nails and legs, so it is always a pleasure to hear from a happy customer.
If you are looking to discover another favourite, our PURE Regenerating Foot Oil is a wonderful addition to a regular foot care routine, helping to nourish dry skin and leave feet feeling soft and smooth.
Thank you for your support. We look forward to being part of your self care routine for a long time to come.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Julie,
Thank you so much for your lovely review. We are delighted to hear that you are enjoying our products and that you found our website easy to navigate, with your order arriving quickly. We always want the experience to feel as seamless as the products themselves.
If you are looking to explore more of our collection, our Intensive Hydrating Foot Lotion is a wonderful everyday treatment for keeping feet soft, smooth and beautifully hydrated.
Kind regards,
Margaret Dabbs London
Amazing product
September 16, 2026
Reply from Margaret Dabbs London
Thank you for your review. We are so pleased to hear that you are enjoying your purchase and that you have found it to be such a wonderful product.
We hope you enjoy discovering more from the Margaret Dabbs London collection, including our Intensive Hydrating Hand Lotion, which is a beautiful choice for keeping hands soft, smooth and nourished every day.
Kind regards,
Margaret Dabbs London
Buy these products on repeat
Buy these products on repeat! Do not ever want to be without them!
September 1, 2026
Reply from Margaret Dabbs London
Dear Anne,
Thank you for such a wonderful review. It is always a pleasure to hear that our products have become firm favourites and that you would not want to be without them. Knowing you return to them time and again means so much to us.
If you are looking to complement your existing routine, our Intensive Anti ageing Hand Serum is a beautiful overnight treatment designed to improve the appearance of firmness, elasticity, fine lines and wrinkles, leaving hands looking smoother and more replenished.
Kind regards,
Margaret Dabbs London
Shocking customer service
Shocking customer service. Wouldn't put things right with my order until I sent the product back at my own expense (still waiting for reimbursement). Very surprised at the lack of care and attention from this company.
September 14, 2026
Reply from Margaret Dabbs London
Dear Sally,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were disappointed with the customer service you received and that you were asked to return the product at your own expense. We completely understand how frustrating this must have been, particularly while you are still waiting for your reimbursement.
This is not the level of care we want our customers to experience, and we appreciate you bringing the matter to our attention. We would very much like the opportunity to look into this further and ensure your concerns are properly addressed. Please do get in touch with our Customer Care team so we can review your order and the reimbursement for you.
Kind regards,
Margaret Dabbs London
Reply from Margaret Dabbs London
Dear Mrs Wilson,
Thank you so much for your wonderful review. We are thrilled to hear that you think so highly of our products. It is incredibly rewarding to know that you have found our collection so impressive.
If you are yet to discover our Intensive Anti ageing Hand Serum, it is a beautiful addition to a luxury hand care routine, particularly for helping to improve the appearance of fine lines, wrinkles, firmness and elasticity.
Kind regards,
Margaret Dabbs London
The hand serum is really nice and…
The hand serum is really nice and moisturises beautifully however I'm not convinced it will actually make any difference to my old crepey skin!
September 14, 2026
Reply from Margaret Dabbs London
Dear Michael and Rosemary,
Thank you for your thoughtful review. We are delighted to hear that you are enjoying the Intensive Anti ageing Hand Serum and that you have found it so beautifully moisturising.
We completely understand your hesitation about the longer term results. The serum is specifically formulated to improve the appearance of firmness and elasticity, while helping to reduce the appearance of fine lines and wrinkles with continued use. For the best results, we recommend using a small amount each evening before bed, followed by our Intensive Hydrating Hand Lotion during the day. This combination is designed to provide both targeted treatment and lasting hydration.
We hope that with continued use you will begin to notice a visible improvement in the appearance and feel of your hands.
Kind regards,
Margaret Dabbs London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.