Marin Bikes Reviews 354

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and solid construction. Many people appreciate the excellent delivery service, highlighting fast shipping and well-packaged items. The company is also commended for making high-quality bikes accessible at good prices, striking a balance between performance and cost. However, some customers experienced issues with the ordering process, such as receiving incorrect parts or difficulties with the website's search engine. A few other people also felt that the pricing for certain items, particularly shipping costs for small parts, was not satisfactory.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers love their bikes, praising... See more

Quality

Users describe positive interactions with quality, highlighting the excellent price-to-quality ratio and the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the incredibly fast shipping, with... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the great prices, value, and... See more

Order

Consumers find the ordering process to be ambiguous. Many reviewers report an easy ordering system, swift... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Needed a derailleur hanger for Bobcat frame, unable to find one on Amazon or the usual online sources. Fortunately Marin had it available, clearly identified and for a decent price. Only disappointm... See more

Company replied

Rated 5 out of 5 stars

Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more

Rated 5 out of 5 stars

I bought a Marin bike thinking I’d casually cruise around the neighborhood. Instead, I accidentally became that guy who wears padded shorts and says things like “cadence” unironica... See more

Company replied

Rated 5 out of 5 stars

Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale

Written by the company

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

354 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Steven Gravenites gave me incorrect…

Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture for reference) and I ended up ordering the wrong parts based on his feedback. I managed to get in contact with Erich Beideman via your phone system and he actually listened and found the right part that I needed. Erich deserves praise here, but prior to him, things were pretty dismal.

May 12, 2025
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Reply from Marin Bikes

Hi, we can only apologise for any inconvenience caused and will look at our systems to try and minimise things like this happening in the future. Hopefully your bike is all sorted now and you are able to get out and enjoy some miles

Rated 5 out of 5 stars

Time to get rowdy!

My son loves this bike. Big step up from his last bike. Would highly recommend for anyone looking to get their child into more serious mountain bike action.

April 30, 2025
Rated 1 out of 5 stars

Great bike. Poor customer service.

Prior to making a recent bike purchase, I attempted to reach out to Marin on multiple occasions. I was unable to speak to anyone by phone, and it took nearly two weeks to receive a response via email.
After making the purchase, I experienced a warranty issue with the bike. Again, it took approximately one week to receive a response via email. Beyond that, they did not assist me with the issue.
All that to say, the bike is great but the customer service is quite poor.

April 26, 2025
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Reply from Marin Bikes

Hi, We are so sorry to hear that you have struggled to get hold of us and to hear you have had warranty issues. For warranty issues, it is always best to contact your place of purchase as all warranties must go through them. You can also hit us up on customer.service@marinbikes.com

Rated 5 out of 5 stars

Love it

Love it! The quality, sustainable practices…just the brand overall badass!!

Thanks Marin Bikes!! The mountain bike is next!! 😌✌🏽

May 8, 2025
Rated 1 out of 5 stars

Real real bad

The drive train is really, really bad…pretty disappointed but I’ll replace the drive train and give it a shot. The gears shift and fall without touching the shifters, any weight at all in any gear and it skips excessively. Walmarts mountain bikes have better setups than this. I cannot stress enough how bad it is. The tires, grips, pedals and shifters are all much cheaper feelings than I anticipated. I know it’s a budget oriented bike, but was still shocked in a bad way. Really could not be more disappointed. I would definitely recommend almost anything else.

May 7, 2025
Marin Bikes logo

Reply from Marin Bikes

Hi, Apologies to hear about your experience. Definitely not something we expect from our bikes. It looks like you have purchased through our partner expertvoice, because of this the bike may not of been set up by a professional mechanic. We recommend taking it to your local bike shop to get some help setting the drivetrain up. If the issues persist, please start the warranty process with expertvoice and we will get your issues resolved

Rated 1 out of 5 stars

The quality has plummeted

The quality has plummeted. I think the steel is Chinese, (back when I bought and sold steel we were forbidden from buying Chinese steel), some in my rear hub assembly just sheared off, like how does that even happen? It's just cheap parts over all, and they used to make great bikes.

May 15, 2025
Unprompted review
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Reply from Marin Bikes

Hi, so sorry to hear about your experience. The good news is that it sounds like it may be a warranty issue. Please contact your place of purchase to start the process.

Rated 1 out of 5 stars

Ordered a rim and added a build kit…

Ordered a rim and added a build kit just to get over the $50 needed for free shipping. Then they only send the kit and canceled the rim order because out of stock. Now I have a build kit that I don't need.

April 30, 2025
Marin Bikes logo

Reply from Marin Bikes

Hi, We wholeheartedly apologise about this situation. We have refunded the full amount of the build kit and associated shipping costs.

Rated 5 out of 5 stars

Bear paw grips are great

I didn’t know Marin had Marin brand grips, I thought they had to the perfect ones, and they are. The gripiness is perfect and the visual pattern of them is super sharp. Easy to install too
The shipping was great too
Thanks Marin!

April 24, 2025
Rated 5 out of 5 stars

great value and build quality

great value and build quality. the assembly process took all of 15 minutes, including the 'help' of my 7 year old! I love Marin bikes and this is actually the 3rd bike I have purchased from them and recommend them to friends all the time.

April 15, 2025
Rated 4 out of 5 stars

I purchased a replacement rim.

I purchased a replacement rim for my San Quentin 3. Rim arrived ahead of schedule, but did not include rim tape, which would have been a good addition. Now I have to purchase it separately.

March 31, 2025
Rated 5 out of 5 stars

A mountain bikers gravel bike

A mountain bikers gravel bike. Super responsive playful all surface bike. I’m impressed by the dampening of the carbon fork. The 1 by 12 drive train has a gear for everything. Plenty of mount points for bottles and bike packing bags. Assembly was a breeze.

April 1, 2025
Rated 5 out of 5 stars

Bought a Marin Kentfield 2

Bought a Marin Kentfield 2, and I am very happy with it! it's such a fun bike. I really recommend it, especially for the price. Before buying it I contacted Marin with questions, and they gladly answered all of them. Thank you!

March 18, 2025

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