What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more
Company replied
All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more
Company replied
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more
Company replied
Company details
Written by the company
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Contact info
2 Reg Savory Place, 2013, Auckland, New Zealand
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Talked to a real person.
Talked to a real person.
Wasn't transfered to different departments.
Didn't have to wait on the phone.
Call didn't go to a call centre.
September 21, 2026
Reply from Mariner Insurance
Hi Colin, thank you for your review! We're happy to hear you were able to speak directly with a real person and received prompt, personal service without being transferred between departments or left waiting on hold. Providing straightforward, local service is something we take great pride in - Welcome aboard!
We’re very good to deal with quick and…
We’re very good to deal with quick and easy no problems
September 21, 2026
Reply from Mariner Insurance
Hi Craig, thank you for your feedback! We're happy to hear you found us quick, easy to deal with, and hassle-free throughout the process. Welcome aboard!
Excellent communication and very clear…
Excellent communication and very clear concise quote which covered everything I needed to know
September 21, 2026
Reply from Mariner Insurance
Hi Dianne, thank you for your great review! We're happy to hear that our communication was excellent and that the quote was clear, concise, and provided all the information you needed to make an informed decision. We appreciate your feedback and look forward to helping you protect your boating adventures - Welcome aboard!
Reply from Mariner Insurance
Hi Terry, thank you for your feedback! We're pleased to hear you found our service simple, clear, and value for money. It's also great to know our team made a positive impression and helped make the process easy. We appreciate your support - Welcome aboard!
The online application process was easy.
September 10, 2026
Reply from Mariner Insurance
Hi Toan, thank you for your feedback! We're pleased to hear that you found our online application process easy and straightforward. Making marine insurance simple and hassle-free is exactly what we aim for - Welcome aboard!
Reply from Mariner Insurance
Hi Phil, thank you for your feedback! We're pleased to hear you found our service straightforward and transparent. We believe clear communication and simple processes are key to providing great insurance cover, and we're glad that was your experience with Mariner. Welcome aboard!
Mariner were extremely efficient
Mariner were extremely efficient, everything was so simple
September 14, 2026
Reply from Mariner Insurance
Hi Ian, thank you for your great feedback! We're happy to hear that the process was simple and that our team could provide efficient service from start to finish. We appreciate you choosing Mariner - Welcome aboard!
Very quick response and informative…
Very quick response and informative onboarding process and very reasonable pricing given the comprehensive cover
September 3, 2026
Reply from Mariner Insurance
Hi Bill, thank you for your great feedback! We're happy to hear you found the onboarding process informative, our response times quick, and our pricing competitive for the level of cover provided. We appreciate you choosing Mariner - Welcome aboard!
Reply from Mariner Insurance
Hi there, thanks for your review! We’re happy to hear you found our service easy to deal with and hassle-free. Providing a simple, straightforward insurance experience is exactly what we aim for. Welcome aboard!
Very knowledgeable staff
Very knowledgeable staff. Comfort to know their nautical knowledge was excellent from my assessment.
All relevant question answered.
September 10, 2026
Reply from Mariner Insurance
Hi there, thanks for your great feedback! We're happy to hear that our team's nautical knowledge gave you confidence and that all your questions were answered clearly. Welcome aboard!
Reply from Mariner Insurance
Hi Terry, thanks for your review! We're happy to hear our follow-up after your initial enquiry was helpful. Providing responsive, personal service is important to us, and we appreciate your support. Welcome aboard!
Website easy to navigate
Website easy to navigate, Online quote system easy to use. Personal contact quick and professional. Pricing was very competitive.
September 9, 2026
Reply from Mariner Insurance
Hi Alan, thanks for your review! We're happy to hear you found the Mariner website easy to navigate, our online quote system simple to use, and our team quick and professional to deal with. It's great to know our competitive pricing also stood out. Welcome aboard!
Reply from Mariner Insurance
Hi there, thanks for your review! We're happy to hear you received great service for our team. We appreciate your support - Welcome aboard!
Real good to deal with easy and quick …
Real good to deal with easy and quick service
August 27, 2026
Reply from Mariner Insurance
Hi there, thank you for your review and kind words! Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!
Reply from Mariner Insurance
Hi Don, thanks for your review! Great to hear the Mariner team are offering professional and helpful service. Welcome aboard!
Needed a new boat insurance company
Needed a new boat insurance company. AA suggested mariner,so I went to their online questionare. All so understanding and simple to follow
August 21, 2026
Reply from Mariner Insurance
Hi there, thank you for your wonderful feedback! We're happy to hear that the online application was easy to follow and made the process of arranging cover simple. Welcome aboard!
Reply from Mariner Insurance
Hi there, thank you for your great feedback! We're happy to hear that you found the process easy and appreciated our communication and responsiveness. Thanks for choosing Mariner, and welcome aboard!
Reply from Mariner Insurance
Hi Murray, thank you for your great feedback! We're happy to hear you found our communication responsive and the process quick and easy. We appreciate your support and are pleased we could make arranging your cover straightforward. Welcome aboard!
Personal service made it easier in…
Personal service made it easier in setting up application form
Have used Mariner Insurance for my last 4 boats without out any complications.
Service and cover is very good
August 27, 2026
Reply from Mariner Insurance
Hi Brian, thank you for your continued support and loyalty over the years! We're very happy to hear that our personal service made the application process easy and that you've enjoyed smooth, hassle-free cover across your last four boats. We truly appreciate your trust in Mariner and look forward to helping you stay protected on the water for many years to come!
Great service and communication
August 25, 2026
Reply from Mariner Insurance
Hi Barry, thank you for your review. We're happy to hear you received great service and clear communication from our team. We appreciate your support and look forward to helping you stay protected on the water. Welcome aboard!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.