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Mark Bates Ltd Reviews 19,739

•
TrustScore 5 out of 5

4.8

Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 5,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and efficiency, making interactions enjoyable and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the ease of renewing insurance. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the competitive pricing for the coverage received. While some customers mentioned that the company may not be the cheapest, they felt the quality of service justified the cost. A few other people also felt that the amount of reminders received was excessive.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as very helpful, polite, and efficient.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful,... See more

Customer service

People report positive experiences with customer service, consistently finding staff to be helpful,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease and efficiency of... See more

Price

Customers had positive experiences with price, often describing it as good, competitive, and very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a Muick Mobility Scooter for my wife just over a year ago. It came with FREE Insurance with Mark Bates a year later, I had some queries about the scooter being stored in our garage.... See more

Rated 5 out of 5 stars

I always find renewing my mobility scooter insurance with Mark Bates so easy, Mark Bates inform me when the insurance is due and if i am happy with the annual charge have i have nothing else to do s... See more

Rated 5 out of 5 stars

I bought a mobility scooter & they recommended Mark Bates Ltd I was pleased with the cover & the price so it was done before I left the showroom very pleased

Company details

  1. Insurance Company
  2. Caravan and Motorhome Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Mobility Insurance Company

Information provided by various external sources

One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Rated 5 out of 5 stars

Great

Received paperwork in a week for insurance of mobility scooter. Had to call before about something else & this was dealt with first time & with a friendly manner.

May 27, 2026
Rated 5 out of 5 stars

I have been insured with Mark Bates ltd…

I have been insured with Mark Bates ltd for 3years now, I have an electric wheelchair and knowing that I am insured gives me peace of mind. I'm happy with the amount I pay each year £96 I haven't had any problems with my wheelchair or anything else so I haven't had to make any claims

May 28, 2026
Rated 5 out of 5 stars

Absolutely spoilt for choice

Absolutely spoilt for choice, the staff were brilliant and wheelchair is amazing! My back and knees have certainly benifitted from the lighter model that we chose and Father David is happier wheeling himself around. Thanks for the cuppa too - most welcome. Would be happy to return if Father needs anything else! And on top of all that the new wheelchair arrived the next day!! Just Brilliant - thank you

May 28, 2026

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